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Expert Chimney Services Inc

Chimney Sweep, Chimney Repair, Fireplaces,

About us

Established in 1979 our full time CSIA certified chimney sweeps and masons offer complete chimney service including video inspection, cleaning, minor and major restoration and relining of all types of chimneys. We also specialize in pre-purchase inspections for real estate transactions for home buyers. Our hearth shop also features industry leading brands of stoves and fireplace inserts both wood and gas burning.

Business highlights

46 years of trusted experience

Services we offer

Chimney inspection, repair, cleaning, sweeping, caps, sales of wood & gas heating appliances.

Amenities

Warranties
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

4.872 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
4%
3
1%
2
0%
1
7%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 51-72 of 72 reviews

Glynis C.
01/2016
5.0
chimney sweep
  + -1 more
unknown
Description of Work: Jock and staff do a great job and cleaning and inspecting my wood burning fireplace. |Professional and clean.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karyn P.
01/2016
5.0
chimney sweep
  + -1 more
unknown
Description of Work: Clean and inspect chimney

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$200

Robert T.
01/2016
4.0
chimney sweep
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$200

Kelly C.
12/2015
5.0
chimney sweep
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$178.2

Response from Expert Chimney Services Inc
Thank you for your business and thoughts Jock Rotella

julie W.
11/2015
5.0
chimney sweep
  + -1 more
unknown
Description of Work: cleaned chimminey and fixed cracks

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Expert Chimney Services Inc
Thank you for your feedback

Rebecca M.
10/2015
5.0
chimney sweep
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Expert Chimney Services Inc
Thank You for your feedback

Jeffrey C.
10/2015
1.0
chimney sweep
  + -1 more
unknown
Description of Work: Called in June to get work done and was told it was too late in the season to get on the schedule....

Rating CategoryRating out of 5
responsiveness
1.0


Response from Expert Chimney Services Inc
Dear [Member Name Removed] Upon checking our customer data base we show no record of ever working for you. Please understand we are a very small company with only one repair crew. From mid summer on our mason is booked up sometimes months in advance. He can only accomplish what is physically possible for him and his assistant. Also as the season progresses there are certain jobs we are not able to do to weather concerns. We have been offering to put customers on our spring 2016 roster to set up these jobs we will not be able to get to this season. I am happy to refer you to some of our colleagues that might be able to assist you. Best Wishes Jock Rotella

Joseph C.
09/2015
5.0
chimney sweep
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Expert Chimney Services Inc
Thank You for your review

Lee M.
09/2015
5.0
chimney sweep
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5

Response from Expert Chimney Services Inc
Thank You for your review

Michael B.
09/2015
5.0
chimney repair, chimney sweep
  + 0 more
unknown
Description of Work: Relined chimney, put new bricks on top 3 feet of chimney

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$7,800

Response from Expert Chimney Services Inc
Thank you for you review

Amanda B.
02/2015
5.0
chimney sweep
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from Expert Chimney Services Inc
Thank You for your Kind review

Janet M.
02/2015
5.0
chimney sweep
  + -1 more
unknown
Description of Work: They arrived on time to inspect the chimney and fireplace and did a great job. Very friendly knowledgeable guy, he cleaned up everything and was on his way. Very pleased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Response from Expert Chimney Services Inc
Thank You..!

William G.
01/2015
5.0
chimney repair, chimney sweep
  + 0 more
unknown
Description of Work: I had to work, my daughter's were home. The staff was very polite to them and professional. They cleaned out my fireplace and did a quick inspection. Very thorough.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Expert Chimney Services Inc
Thank You

John F.
12/2014
5.0
chimney sweep
  + -1 more
unknown
Description of Work: Cleaned 2 chimneys. Did an excellent job and gave me good advice on how to take care of and what I should look for if I wanted gas logs or an insert in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jane F.
12/2014
5.0
chimney sweep
  + -1 more
unknown
Description of Work: Two chimneys and wood-burning fireplaces were inspected and cleaned. The technician was thorough and explained how to maintain the fireplaces. It was a relief to know that the chimneys were in good shape and liners were correctly installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$324

Response from Expert Chimney Services Inc
Thank you for your kind review

Anne N.
12/2014
5.0
chimney repair, chimney sweep, fireplaces
  + 1 more
unknown
Description of Work: We have used this company for many years. We have had Mike for several years and he is very knowledgeable and has our trust. We have a wood |burning fireplace that they clean and check including a trip to the roof to inspect the chimney. I don't know how the cost compares because we this this company exclusively. | | | | | | | | | | |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Expert Chimney Services Inc
Thank you for your kind review. It is great to have long term customers like yourself

David H.
10/2014
1.0
chimney sweep
  + -1 more
unknown
Description of Work: I emailed them through Angie List in Aug. No reply ever, I called back in Oct. The person on the phone asked if I couldn't get someone closer (even though we are in their are), complained about how busy they are, asked me to send pictures of the job (which I did within 5 mins on my phone), and they never responded back. One of their competitors I found through Google did the job within 2 days, one person, no problem, very reasonable fee.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Expert Chimney Services Inc
Dear [Member name removed] Sorry we were not able to service your chimney in October. As we said on the phone your location is approximately 30 miles away in Homer NY. We do not service that area especially in our busy season. We were fielding over 400 calls the week we spoke with you and did not have the staff available to send your way. There are qualified sweeps in the nearby Cortland area. Best to You

David R.
10/2014
5.0
chimney sweep
  + -1 more
unknown
Description of Work: Had a chimney inspection and cleaning done. The tech was on-time and courteous. Can't really judge on price since I've got no point of comparison, but I don't feel like swindled. I will use service again.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Expert Chimney Services Inc
Thank You

Jeanne H.
06/2014
5.0
chimney sweep, fireplaces
  + 0 more
unknown
Description of Work: Serviced and checked 3 fireplaces

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

aaron A.
05/2014
5.0
chimney sweep, chimney repair
  + 0 more
unknown
Description of Work: Expert Chimney Services put a chimney liner in to resolve an issue I had from cracked flue tiles leaking condensation through the chimney blocks during cold weather. They diagnosed the problem (correctly) and fixed it quickly with a high quality permanent and fair priced repair. I have known the owner of this company, Jock Rotella, for 35 years and he is one of those rarer business owners who is truly an honest, trustworthy person whose personal ethics always guide him to do the right thing. The people who work for him are hand selected by Jock and also possess those qualities in addition to being excellent chimney experts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Barbara G.
10/2013
5.0
chimney sweep
  + -1 more
unknown
Description of Work: We have used Expert Chimney for years for both fireplace cleaning and chimney repair. They arrive on time, are knowledgeable, friendly and do very good work. The price seems reasonable for the services performed.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Expert Chimney Services Inc
Thank You [member name removed] for your kind feedback Mike, Ben and myself greatly your ongoing business and the trust you have placed in us to take care of your chimney needs over the years Best to you Jock Rotella.

Peter J.
03/2013
4.0
chimney sweep
  + -1 more
--
Description of Work: --
Rating CategoryRating out of 5

Response from Expert Chimney Services Inc
We are unable to locate your name in our customer data base for December of 2012. If you have concerns with any aspect of our service please contact the owner directly at info@expertchimneyservices.com We appreciate your feedback. Thank You
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    • 3(current)


Contact information

4800 McDonald Rd, Syracuse, NY 13215

www.expertchimneyservices.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
8:00 AM - 4:30 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Chimney Sweep,
Chimney Repair,
Fireplaces,
Chimney Caps,
Gas Logs

FAQ

Expert Chimney Services Inc is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

Saturday: 8:00 AM - 4:30 PM

Expert Chimney Services Inc accepts the following forms of payment: Check,MasterCard,Visa
No, Expert Chimney Services Inc does not offer free project estimates.
No, Expert Chimney Services Inc does not offer eco-friendly accreditations.
No, Expert Chimney Services Inc does not offer a senior discount.
No, Expert Chimney Services Inc does not offer emergency services.
Yes, Expert Chimney Services Inc offers warranties.
Expert Chimney Services Inc offers the following services: Chimney inspection, repair, cleaning, sweeping, caps, sales of wood & gas heating appliances.

Contact information

4800 McDonald Rd, Syracuse, NY 13215

www.expertchimneyservices.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
8:00 AM - 4:30 PM