Expert Chimney Services Inc

I thought the work was fine. I paid $2450. Not long after work was done I could see new long cracks. I called immediately. I was told by the owner that the new cracks were "not a problem", and that he "absolutely guaranteed" the chimney. Really? Were the original cracks that needed reparging for $2450 "not a problem"? What did I pay them for? Didn't matter because nothing was done anyway. A couple of years later the company called me (wanting to get some business) to make a pitch for cleaning the chimney. I told them no, that I was not happy with the cracks and did not want any further service. The employee was surprised, apparently told the owner and he wrote me a letter. He wrote "these cracks are show up in 50% of parging projects we do and are strictly cosmetic". He wrote that "they are not a structural threat to the long term stability of the job, so we leave them alone". He said "he would be happy to repair them". Really? Nothing was done. Now I called again because water has dripped down the chimney bricks in my living room! Now I was told that was because of a roofing issue, not the chimney. They recommended a roofing company. I call the roofer, he came, he climbed up and checked the roof and chimney. He said "the chimney has a DEEP SERIOUS CRACK. I again called the chimney people and told them what the roofer, that they recommended, had said. I was told that a man would be sent over to inspect it. THAT WAS A MONTH AGO. AGAIN, NOTHING DONE.

I sent a request through Angie's list for a quote on September 16, 2019 and never received a call or email or any kind of response. Not a good way to do business. If you were too busy or not interested, if you are really a professional, you should have contacted me. At this point in time, don't bother because I would not hire you anyway.

They came, took pictures, and said that no repair was necessary.

Raymond was the technician on site and was very thorough, neat and clean, and gave me specific ideas on how to repair the small hairline crack in back of the hearth. I followed his advice and it worked perfectly. He was punctual and the price was reasonable for the services performed. I highly recommend the services of this company.

Jock and his team are always top notch

They did a very good job and explained the process. Will definitely be using them again for all my chimney issues

After 3 calls and sending pictures as requested no one called back

Very well. The technician Matt was friendly and professional and a pleasure to have in my home. I felt the price was a bit high compared to what I have paid in the past, but I guess I'm willing to spend a little more to feel comfortable that the job was done correctly and also to feel comfortable with the person who is working in my home.

The chimney sweep was professional, courteous and knowledgeable. It was a pleasure working with this company.

Excellent work, The workers were civilized and acted like professionals. Very Satisfied with everything

They did very well. They were prompt, professional, easy to deal with.

Excellent service! People who seriously care about their work and their customer. Highly recommend.

Jock was a pleasure to talk with. He came out to inspect our chimney and quote a new liner. Tommy and Matt came out after the snow cleared from our roof and installed the new liner. Great service!

I called to get a second opinion/estimate for repair work on the inside of my wood-burning chimney. I had a proposal from another provider who had come to clean and inspect the chimney. It was expensive and I was suspicious at the manner of his inspection (he said he could not get his camera through the flue, but that he could with a flashlight see sufficiently to identify the damage that he said needed repair. I discussed the problem with Jock Rotella, the owner of Expert Chimney Services. He said the other provider's inspection was not proper and he said he could do the appropriate camera scan for $200. But, when I told him we were preparing our house to put it on the market, he suggested that I save that expense, as well as any repair expenses, for a discussion with a prospective buyer. He explained that he did chimney inspections for prospective buyers, but that not all buyers have the same interest, if any, in the condition of the fireplace. This was extremely helpful information and I am most appreciative for his advice. He could have led me to use his services, as did the first provider, but he took the high road and gave me very practical advice without charge.

They were fantastic. They arrived right on time and got right to work. Our technician worked quickly but efficiently, talking to us about the state of our chimney. We will absolutely use them again.

Excellnet! The technician was polite, knew what he was doing, and took ext5ra steps not to make a mess.

We knew our chimney needed repair so, we began getting quotes. Most took a look at the chimney and gave us an estimate to repoint it. Only one actually went up on the roof and, even he only was going to repoint the chimney. We contacted Expert Chimney and asked them to do an inspection and cleaning; which was about $220. They ran a camera up the entire flue and actually climbed up on the roof and took pictures. They gave us the most honest assessment of what should be done. Based on this, we hired them to do the job. Weather thwarted us a bit but, they would call with updates and finally were able to find some good weather to start the job. Matt and Tom were excellent! they were polite and professional and, have a good sense of humor!. They were also very neat; cleaning up diligently each day. So much so that the next-door neighbors were very impressed. The total time it took to complete the job was about four days; from Tuesday until Friday. They then came back on Saturday to remove the tarp that they had to wrap around the finished chimney as it rained on Friday evening and they had to protect the fresh mortar. They took down all the scaffolding, cleaned again to include pressure washing the neighbor's driveway and, went on their way. Overall, we were very impressed with the level of work and how it all turned out. We would definitely recommend Expert Chimney Services to anyone who asks! They are honest and know their stuff!

Technician was cordial and careful not to soil my living room

They cleaned the chimney and they put something on the top so birds would not fall in. They also recommended some other service. My interaction with them was very good and they did not pressure me that I needed a chimney liner like other companies did. The work was fine and there was a dead bird and he took it out. He also took pictures of the mesh he put at the top so I knew he did the work.

On time, respectful, knowledgeable and worked very clean! He took his time answering all my questions (1st time having a home with a fireplace). I felt very comfortable and not rushed at all! I was nervous with all the horror stories out there with chimney services but not with this company! I'm a very happy new customer!!

The technicians came on time, did a very good job, were careful and kept everything clean, gave me a full report on the condition of my chimneys and overall did an excellent job.

Service was prompt and professional. We highly recommend!

Very professional employee. On time, thorough, and he left the fireplace area spotless. Very happy customer!!

They were great. I have no complains about them. They came on time and took everything perfectly clean. They showed us everything that they were doing so I knew that they were doing what they said they were going to do. They did it as they were alone. They were good. I have nothing bad to say about them. They were excellent.

Response to my request for quote and evaluation of the safety of the area was quick. They put my mind at ease. Jock and his team I absolutely trust. They left the area clean and it was like they were never there. I was very pleased!