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"Terrible. He broke a valve resulting in a flooded bathroom floor and left an open, leaking pipe that dripped into the basement through an open hole. My family is still without a toilet in that bathroom. The shower basin was the wrong size, so he was going to cut studs near electrical wiring to make it fit. I said that I wanted a Toto toilet. He bought a cheap brand for $150, a brand I have never heard of. We found the receipt in the bathroom. He had many reasons as to why he kept getting detained, one because he said he needed more money. The contract stated 50 percent at signing, another 25 percent upon completion of demo, and the final 25 percent on project completion. I paid him $4,550 on 12/4/2024, CASH. I paid another $1,500 on 12/21/2024 CASH, and $766 on 1/17/2025 CASH. He refused to work unless I paid him on 12/21/2024 because he said he had completed the bathroom demo, and according to the contract, $2,275 was required at completion of bathroom gutting, but the gutting was incomplete with mounds of insulation on the floor and the dumpster was still in our driveway. Even after I explained that the gutting was not complete until all debris was removed and the dumpster was gone, I still paid him, but I did this because he refused to work without this payment. When he began working again, contract specifications were not met. He continued not to show up for work, each time with an excuse, sick children, sick wife, car broke down, etc. I have never heard of a contractor who did not own a truck, but he did not. There were many warning signals, no business cards etc., but I gave him the benefit of the doubt because he had two young children. The contract was signed 12/4/2024 and I terminated his services on 2/11/2025, after 3 months without a toilet, shower, sink, etc. He was angry and threatened to sue me for breach of contract, but the more chances I gave him, the more I realized he had no clue what he was doing. Per your rating below, please clarify your scale, is 1 the best and 5 the worst? I can’t provide a rating with a clear understanding of your rating system. In the end, all he completed was the bathroom demolition. I can live with him keeping $1500 for that, even though it could have been done for much less. I would like a refund of $4,550 as he didn’t complete any work other than the demo and didn’t purchase materials that fit our bathroom requirements. Note: he is going to contest that he did spend money on supplies such as bathroom pipe pieces, toilet, shower enclosure, even though they were the wrong size. He took them from our work site. I pulled thousands of dollars from my retirement account, money that I believed would have resulted in a nice bathroom. My family has endured hardship without the bathroom, and I have been dealing with tremendous stress as a result. It is also taking me extra time to prepare this document for you, time that I need for more important priorities such as my health."

"We were and are still very happy with our bathroom floor. I was contacted the same day of beginning my project and the appointment was set for that day to come by and determine our needs. The job was started shortly after. The guys came and did the job until it was done to our satisfaction. Our floor is beautiful and timeless. I highly recommend this company and we will call on them to help us in any future endeavors."

"This is a great company to work with. Our project involved tricky design and construction issues and was complicated by the fact that there were certain elements that we were determined not to change. Upscale worked with us to develop a vision and a specific plan - from the major elements down to the trim - and implemented it beautifully. There were a few problems with subcontractors and we were so appreciative that Upscale held them to account for high quality work -- we did not have to complain, Upscale insisted that the work be done right. For high quality, detail and service oriented work we wholeheartedly recommend Upscale Remodeling!"

"Just weeks after installation, siding began falling off. After numerous calls, ABG Contracting (Milton Price) finally came out and used glue to try to secure the siding. Within days, that solution failed. Once again we contacted ABG Contracting but they didn't return to fix the siding until the following summer. Shortly thereafter, MORE siding fell off. They have not responded to text messages, phone calls, or email requests for repairs. In addition to the siding issue, ABG failed to install flashing when they installed the roof vent pipe, which created water damage to the walls and ceiling in the bathroom. The damaged drywall will need to be replaced, re-primed, and re-painted. ABG installed the entrance door incorrectly (out of plumb) and we had to remove it and reinstall it."