WPP Building and Design

Terrible. He broke a valve resulting in a flooded bathroom floor and left an open, leaking pipe that dripped into the basement through an open hole. My family is still without a toilet in that bathroom. The shower basin was the wrong size, so he was going to cut studs near electrical wiring to make it fit. I said that I wanted a Toto toilet. He bought a cheap brand for $150, a brand I have never heard of. We found the receipt in the bathroom. He had many reasons as to why he kept getting detained, one because he said he needed more money. The contract stated 50 percent at signing, another 25 percent upon completion of demo, and the final 25 percent on project completion. I paid him $4,550 on 12/4/2024, CASH. I paid another $1,500 on 12/21/2024 CASH, and $766 on 1/17/2025 CASH. He refused to work unless I paid him on 12/21/2024 because he said he had completed the bathroom demo, and according to the contract, $2,275 was required at completion of bathroom gutting, but the gutting was incomplete with mounds of insulation on the floor and the dumpster was still in our driveway. Even after I explained that the gutting was not complete until all debris was removed and the dumpster was gone, I still paid him, but I did this because he refused to work without this payment. When he began working again, contract specifications were not met. He continued not to show up for work, each time with an excuse, sick children, sick wife, car broke down, etc. I have never heard of a contractor who did not own a truck, but he did not. There were many warning signals, no business cards etc., but I gave him the benefit of the doubt because he had two young children. The contract was signed 12/4/2024 and I terminated his services on 2/11/2025, after 3 months without a toilet, shower, sink, etc. He was angry and threatened to sue me for breach of contract, but the more chances I gave him, the more I realized he had no clue what he was doing. Per your rating below, please clarify your scale, is 1 the best and 5 the worst? I can’t provide a rating with a clear understanding of your rating system. In the end, all he completed was the bathroom demolition. I can live with him keeping $1500 for that, even though it could have been done for much less. I would like a refund of $4,550 as he didn’t complete any work other than the demo and didn’t purchase materials that fit our bathroom requirements. Note: he is going to contest that he did spend money on supplies such as bathroom pipe pieces, toilet, shower enclosure, even though they were the wrong size. He took them from our work site. I pulled thousands of dollars from my retirement account, money that I believed would have resulted in a nice bathroom. My family has endured hardship without the bathroom, and I have been dealing with tremendous stress as a result. It is also taking me extra time to prepare this document for you, time that I need for more important priorities such as my health.

Marcus Watson's knowledge and skills were excellent, the work was done very well. He underestimated the time it would take to repair our OLD manufactured home's many faults (the reason for the 4 star-rating), but it is now much cozier, warmer, and stronger, and we greatly appreciate the work he did. The waterproof vinyl "plank" flooring looks terrific, and it's so nice to not have to worry about stepping in a mushy spot, fearing that we'll fall through! We'll be using Marcus when we get ready to do more work on our home!

Marcus originally promised the job would be done in less than 2 weeks, and 9 weeks later, he quit the job without finishing. For the first 2 weeks, he used our personal tools because he brought no tools to our home. He admitted to using our down payment for his personal expenses and thus he could not purchase materials for our job. He asked us for the next payment in advance for flooring, then subsequently admitted to lying about ordering flooring (he again used the funds on personal expenses), which we ultimately had to buy ourselves and have him install because we couldn't trust him to purchase materials or with any more of our money. He improperly reinstalled our dishwasher causing a major leak that we had to hire a plumber to fix. We were able to agree on Marcus paying a cash refund for the delays and unfinished work, but after significant delays. I would not recommend.

VERY well! A little difficult due to the weather we've had, but Marcus stuck with it. It looks AWSOME!

They did an excellent job with painting the interior of our house. We had a really high wall in the stairway, and they had no problem getting to the top of it and did a great job! Would hire them again!

It was excellent, I am going to hire them again for another job, I would recommend them.

Very good; excellent job. Also discussed future plans and design for patio area improvements in the near future to return my back yard into my comfort zone.

It was great. He was knowledgeable. He was willing to work. He was good.