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"Paul, our service technician, was timely, knowledgeable, and efficient. I can highly recommend Heritage Home service on this account. However I am extremely unhappy with the company's new service plan offered. I will explore other providers for this reason, and may not use Heritage Home Service in the future."

"Patrick was great. He pulled a Rat from my kitchen line so great service!"

"Found this company from someone's recommendation, now really bad recommendation! Anyway, had sinks backing up - something plugged some place. I was actually out of town, so wife dealing with this situation. Date was August 15, 2018. 1st guy came out, looked good, but next day same situation. A very GOOD tech came out who fixed it, we thought. No issue with them coming back out - which was good. Then on 11/5 had new town water meter installed. After install, need to run water from upstairs tub/shower. After a few minutes while I was down in the cellar, water starts coming through the celling! Run upstairs and sinks on 1st floor were overflowing. Shutoff tub, call Mill Town. So for 3rd time they came right out (again good) - asked for same good tech, got him. He fixed, best he could but (this time) put blame on some drain pipe in cellar being too small? They did not charge extra, but said this was last free time for this issue. For this service original date was 8/15/18 and 8/16/18 and wife was charged $287.50. Not sure fair or bad price. So now we are going to have both gas range and dishwasher replaced. Call Mill Town to assist, and also asked for insinkerator (garbage disposal) install, as we had recently changed from septic to in-town sewer. Date was scheduled for afternoon of Wed 11/14, as that was the window Home Depot stated for delivery. Monday AM find that HD will delivery around 11/noon and Mill Town could not come earlier, so had to reschedule. 11/23 was Mill Town first open date. This time scheduled them for AM. Of course this time HD schedules the appliance delivery for 11-3, which I only find out about the night before. Mill Town arrived on-time around 9, un-hooked old range and dishwasher, added new connector for gas, and then installed 1/2 HP garbage disposal, Badger 5. Finished this around Noon, and we are still waiting for HD delivery with no real good info from them. Tech took lunch, and then had to leave, which I understand. Said they would come back to finish. Paid them $1602.60 for install of Garbage Disposal, with new unit (electric already there) and un-hook dishwasher and range, Here maybe 4 hours, even at $200 for equipment, that is $300+/hr??? HD was delayed with appliances (trunk broke down) and actually did not arrive until 5:30 PM. In 15 minutes appliances in house and old removed. Call Mill Town around 5 PM (Friday night) to say appliances would be delivered in next 30 minutes, for which they said if they came out then would be after hour rate. Told to call them back tomorrow. Called them on Sat AM, they said they would try and would contact me back. Never heard from them. Called them back Sat afternoon, told me to call them back Monday AM. Said I wanted to talk to Service Manager, was told they would tell him to call me. Called again Monday AM, said they would put me on stand-by. Why I was not there already after Friday evening and multiple calls on Sat, who knows?? They would call me if they had any openings. Now this is for job I already [over?] paid for. Also on Sunday evening wife was using sink, and with new garbage disposal install, sink was leaking. Turns out no plug in the hook-up for dishwasher, which was not yet installed! Told them this on Sat, still on standby. During day on Monday called them multiple times, same story on standby. Was told later in afternoon (too late) that they had called me 4 times, had tech available, but since no answer they sent him elsewhere. My iPhone showed no messages or no incoming calls, nor did my home phone which has Verizon Fios call screening and mailbox, which sends me an email for any left messages. Again request call from Service Manager - said he would call me Tuesday AM. Now Tuesday evening and no call from either Mill Town or Service Manager. I have at this point in time contact another plumber to try and get some one out. Hopefully someone from another company will be here on Thursday. By then almost a week with no range, no dishwasher and a leaking sink. I have placed a hold on check payment to Mill Town. This is the only thing that I am 100% sure I will get a call back from them about. DO NOT USE THIS COMPANY!! Follow-on - now Tuesday 11/28. I got a friend to help me get a plumber today - Powderly from Billerica (978-663-0164). They came out this AM and finished all to PERFECTION. At least now I have a plumber to call and trust. Cost to me was $275. They said for what I had previously done, probably no more than $200. So total should have been no higher than $600 (on high side), not $1602.60!!! Then perfect timing. No more than 15 minutes after Powderly finishes and leaves, guess who calls? Yes Mill Town, and they think Service Manager had already called and spoken to me, which of course never happened. I am sure the only call I'll receive from Mill Town will be about payment, and maybe this review!"

"I booked a service and was given a 4 hour window. The technician apparently arrived about 1 hour before the window, claimed to have called me but left no message and simply left with no availability during the actual 4 hour window that was promised. This is poor service and I have no heat. Unbelievable and unprofessional."

"Never booked"

"Bathroom plumbing went well. Eric is very knowledgeable and is very detailed with his excellent plumbing work!"

"Granite State Sewer called me the next morning and had a technician out within two hours. He explained everything he did and was courteous and knowledgeable. The price was very fair, and I would use them again and will recommend to others."

"We were very pleased with the communication and the outcome of our project. We have an old home with some older piping. Finding someone that works on steam boilers is tough. When they looked at the install, they explained what needed to happen clearly deand unrstandable."

"Replaced as expected. Nice work! Very professional."

"Watch out, different employees have us very different estimates. One was honest and one tried to way overprice our roofing project. Also during the installation they tried to skip replacing plywood as we’d agreed upon without discussing with us first. Luckily my husband was home and caught the mistake. There were definitely some good things too, the knowledge and quality of materials was excellent. They got our entire project done in one day and worked very hard."