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"This is a great company."

"Lack of communication with Pro. "

"Lesson learned. Always get an estimate. BEFORE the work is done. At least a digital copy. Arrangements for the project were made, with some one named Lynn, for the company to send someone to complete the work. We were quoted over the phone 4500-5000 which included a mold test. A sub contractor with an entirely different company (National Mold Company) was sent. When the contractor arrived, he stated that the job would be much more simpler than first thought. This led us to believe that the job would cost less, no. All said and done, they charged $5500. All said and done, it's almost like no work was done. The stains and the smell are still there. Only one actual board was taken upon the attic room. The ceiling in the bedroom was primed and painted but are still visible and have a funky smell. At this point I'm going to. Do what we should have done; Do the job ourselves. Just now with $5500 less dollars in our pockets. A detailed receipt was not given even though it was requested."

"as advertised"

"The self-test product was as expected. The reports require additional research to interpret and understand, so seemed more targeted at professionals."

"Terrible! No communication.. hard to get anyone to talk to you.. wait weeks and hear nothing, you have to call them. Sloppy work and now we have to fix some damaged things. Wish I never called"

"Reliable Claims Adjusting provided invaluable assistance, ensuring that our insurance provider paid an appropriate amount based on our policy and the loss we had experienced. When we first filed our claim with the insurance company they tried to deny it completely, which was really frightening. Andrew with Reliable Claims Adjusting explained the whole process of working with a public adjuster, and ultimately was able to secure funds that should cover all of our needed repairs. We are incredibly grateful!"

"Very well$2"

"On May 25, 2022 I spoke to a representative of the Mold Test Company and explained that I had recently inherited a property and had not been lived in for quiet some time and was beginning the restoration process to make it livable again which included having a mold test completed. I was quoted $499 for the complete test in addition to a $50 deposit that was required to confirm appointment. I made it clear that I currently lived over 4 hours away from the property needing the test but we agreed upon a date and time that worked for all parties. Deposit was paid over the phone for confirmed 11am on 5/29/2022. I arrived at the property at 10:40am yet the technician called me about 15 after 11am to inform me the he was 15 minutes away. Arriving at church 11:30. We walk through the property and he gives me some information and points out a few things and then prepares to set up his equipment only to realize he would need a generator to complete being that the home isn’t occupied and has not been for quite some time, there is no electricity. I point out that I was not informed the equipment needed electricity although I mentioned the property had been closed up for years when making the appointment. As the expert and professional this should have been clarified prior to confirming appointment or taking payment. Technician informed that he had a generator but it wasn’t with him and he lived about 2 hours away so the appointment that I had driven 4+ hours to make would have to be rescheduled. It then took almost a full week for someone to return and follow up about this issue in which the solution suggested was to Mail this company the keys to my property to conduct the test in my absence and hitch was a red flag because I don’t know them for one and if I’m not there to see them test my property how do o know they’d even travel back to my property and complete a test instead of just telling they did and charging $499. I refused to send my keys and instead asked for a refund of my deposit. I was told he would submit my request and ended the call About a month later I still had not received my refund or any communication of it so I called and after several attempts spoke to someone who informed me that my refund request was denied because the technician said I refused services at the door and something else about canceling rescheduled appointment when nothing was every rescheduled to begin with and service was not completed bc technician did not have the necessary information equipment. I total LIE over $50. My $50 that I work hard for and have already been more than inconvenienced over. I have tried multiple time to remediate this issues but I just keep getting shuffled around to leave voicemails and no answers about my money. This is extremely unprofessional and unreasonable. I will follow up with the BBB and CFPB as well. Unacceptable and should be removed as a reliable referral from Angi"

"This is long but if you even for one second consider using them - you might want to read this. We had a small water leak under our kitchen cabinet January 15th 2023. USAA suggested Servpro of Columbus. Having been with USAA for 20+ years without issues - we didn’t think twice and got in touch. Our first mistake! Mediation was done quickly and then there was no contact or any communication or a clear timeline. One morning we had a knock on our door to find 2 guys claiming to be here to tear our wood floor out. We did not let them in and called and told Servpro to inform them that this just isn’t how this was going to work. We then got a project manager, Jonathan. We got some explanations and were sent to Home Depot to pick out new flooring (still confused how we had to go instead of being provided samples). We were told he “had a guy” that could match our kitchen cabinet that needed replacing instead of tearing the whole kitchen out. Workers came a few days later to tear the floor out. He didn’t have equipment to do it and had to go rent it (HUGE red flag in hindsight but we never dealt with anything like this and just didn’t know. They left huge chunks of glue and even wood on the floor that I unfortunately never got images of. They damaged walls and kitchen cabinets with the machine when taking out the floor. You can see in the photos how they thought the baseboards and quarter round should look. It looks like this through the whole first floor. Uneven beyond belief. Every single baseboard is uneven and has paint drips. They did NOT wipe down anything from the huge mess created by taking the floor out before they started painting. Every single baseboard, window frame, fireplace, door frame has wood dirt and particles painted into it. The carpet had paint drips on it, the new wood floor had paint on it (which they removed but it left the floor dull). They also got paint on our TV and when made aware of that - they used a razor blade to get it off which resulted into the TV screen to get scratched up. Nothing was covered before they started painting. At this point we are mid April. We noticed our living room floor was wet. Quickly realizing it came from the water spout that’s on the wall outside they repeatedly used. When calling Jonathan he told us we will have to just get a plumber and that it was not on his workers. After reviewing security camera footage we saw them using our water hose and “pulling” it tightly. The last straw was our kitchen cabinet being delivered - probably a good 4 weeks after we were promised it would be here). Not only was it far from a match but it was made from a different wood (which partially explains that it wouldn’t match). Jonathan was made aware of each issue throughout. We were done! USAA sent out an independent adjuster. He kept shaking his head and told us this was probably one of the worse jobs he has seen. Our new floor was already separating in places, was uneven, had a ton of hollow spots (they never prepped the cement before laying the new floor). After a LONG battle with a company USAA uses (a contract Connections) Servpro was found at fault for all items. They did not get paid and had to pay us for damages (the water hose leak, the TV, getting new baseboards and door/window frames and lots more). I am not going into the huge amount of other issues like cracking our granite counters, never being on time, awful communication, their contractors driving across our yard (we have a sprinkler system), washing their paintbrushes in our sink when repeatedly being told we are on a septic system and paint can’t go into it, and just in general being very unpleasant to deal with. And lots more small issues that all added up to a disaster. I have not had a functional kitchen since March. This sorry excuse of a company has ruined more than just our first floor. We were finally able to get a new company and I HIGHLY recommend Southeast Restoration. They will treat you right. Since my first phone call to them it has been night and day."