Mold Test Company

On May 25, 2022 I spoke to a representative of the Mold Test Company and explained that I had recently inherited a property and had not been lived in for quiet some time and was beginning the restoration process to make it livable again which included having a mold test completed. I was quoted $499 for the complete test in addition to a $50 deposit that was required to confirm appointment. I made it clear that I currently lived over 4 hours away from the property needing the test but we agreed upon a date and time that worked for all parties. Deposit was paid over the phone for confirmed 11am on 5/29/2022. I arrived at the property at 10:40am yet the technician called me about 15 after 11am to inform me the he was 15 minutes away. Arriving at church 11:30. We walk through the property and he gives me some information and points out a few things and then prepares to set up his equipment only to realize he would need a generator to complete being that the home isn’t occupied and has not been for quite some time, there is no electricity. I point out that I was not informed the equipment needed electricity although I mentioned the property had been closed up for years when making the appointment. As the expert and professional this should have been clarified prior to confirming appointment or taking payment. Technician informed that he had a generator but it wasn’t with him and he lived about 2 hours away so the appointment that I had driven 4+ hours to make would have to be rescheduled. It then took almost a full week for someone to return and follow up about this issue in which the solution suggested was to Mail this company the keys to my property to conduct the test in my absence and hitch was a red flag because I don’t know them for one and if I’m not there to see them test my property how do o know they’d even travel back to my property and complete a test instead of just telling they did and charging $499. I refused to send my keys and instead asked for a refund of my deposit. I was told he would submit my request and ended the call About a month later I still had not received my refund or any communication of it so I called and after several attempts spoke to someone who informed me that my refund request was denied because the technician said I refused services at the door and something else about canceling rescheduled appointment when nothing was every rescheduled to begin with and service was not completed bc technician did not have the necessary information equipment. I total LIE over $50. My $50 that I work hard for and have already been more than inconvenienced over. I have tried multiple time to remediate this issues but I just keep getting shuffled around to leave voicemails and no answers about my money. This is extremely unprofessional and unreasonable. I will follow up with the BBB and CFPB as well. Unacceptable and should be removed as a reliable referral from Angi

I'm currently looking for a mold test company to test my parents house. Jason from Mold Test Company called the next day I requested a quote from Angies List. I told him about the possible mold issue as my Mom has been sick on an off. He was extremely pushy and wanted to set up the appoinment the next day, I said I'm still doing my research, that I'm not ready for the step yet, I'll call him if I decide to select his company No need to follow up. Then the next day, he texted me "Call me ASAP, it's about your Mom's health." Since I don't have his number in my address book, this was so completely alarmed. How unprofessional to try to scare me to book an appointment with him. Don't even bother to contact them, if this is how they conduct business!

This is a mold test company. That all they know So when it come to fixing your problem they have no idea,they will act like it , then send you to a chemical company they will sell you stuff you can buy off the counter dont do it. You need someone to do both test and fix on site not the phone. Call the mold boss he is certified not happy james

I have a super weird message from one of your employees who giggles and can’t speak because she is laughing... must say very unprofessional... as a result not interested in your services. If you are interested i can share the recording.

The start went well! Getting the treatment was a little bit of a heart ache. I would recommend this company.

It was regarding the level of mold that was in the house. Their inspection was very detailed. They took pictures. I was very pleased with their research in trying to determine the level of mold in the house.

They took a sample analysis and sent it off. They did a good job from what I can tell. The test results showed there was mold to be treated and removed.

They did a very good job. He was very nice but did come off as a little salesy. I would them again.

I thought they were very thorough. The tester came out and seemed very knowledgeable. He looked at all aspects of the house.

The testing was fine, the product that was recommended to me to use, it was too much product and I spent too much money to those products and there are still products that I have not use.

The price was very affordable and they did a good job. I will recommend and use them, again.

Everything was good. The worker was nice. I will recommend and hopefully not have to use them again, but I would.

It was excellent.

It went very well! My inspector was on time, Knowledgeable and detailed. I was informed of my results by Jeremiah, a senior Mold Analyst with Mold Test Company, he was also very detailed and knowledgeable. I hope to not need their services again but if I do, I will be using them again. Although I had no viable mold, I did have a water leak in a bathroom and thought it would be a good idea to get tested. I am very glad I did because there was mold present, and it was a dangerous strain. We treated our home for the mold and the mild symptoms I had been experiencing quickly abated. I had no idea mold could have been responsible for it, I thought a persistent cold or perhaps allergies had been the cause. Thank you again!

Not well I'm waiting on my results.

Everything went well.