Get matched with top plumbing and heating pros in Shepherdstown, WV

"The gave me an early time window to show up and arrived early in that window. They had all the right equipment and supplies with them and set about the job quickly, finishing it just as I was finishing my lunch. When it turned out that the bathroom faucet needed replacing, they had a Moen replacement with them. Price seemed a bit on the steep side, but what price doesn't these days?"

"Tri State was prompt—they had a tech out within hours when our 20-year-old HVAC broke down. The repair estimate was $800–$1,200, and they also sent a salesman, Mike, to discuss replacement. Mike was courteous and knowledgeable, but, when we sat down to review the quote, the sales process turned into a bad car-buying experience. They started at $34,000, then "discounted" to $29,300—$10,000 -$12,000 higher than other quotes for the exact same unit. Even factoring in their warranty, they remained $8,000–$10,000 overpriced. Mike also claimed they were a four-generation family-owned business, but I later found out they’re owned by Sila Services, a Goldman Sachs private equity firm—which feels misleading. To their credit, canceling was easy (though I hadn’t signed a financing agreement or put money down). Bottom line: Get multiple quotes. Their pricing was excessive, and the sales tactics felt manipulative."

"Fantastic service. Had the repair completed within 30 minutes."

"Everything went very smoothly. Sam, the plumber, and is highly professional and knowledgeable. He replaced 3 faucets, 2 sink plugs, two valves, and two supply lines. Sam inspected the p traps, and he added adhesive where it was necessary. Sam also took a look at my two year old hot water heater, and he assessed my water supply to this unit. We discussed performing a complete drain, and check of the components of the heater at a later date. Sam also advised me that a toilet in the basement should be replaced with a more updated commode. We rarely use this toilet, but it's 35 years old. I felt comfortable speaking with Sam. I did not sense he was doing a sales pitch."

"I was measuring the distance of a neighbor's septic system from my property line to make sure it was compliant with WV Health Department Code, and these guys were dropping f bombs, calling me a clown, and saying I was "b*******" about a couple inches, even though I didn't say anything to them. They were cursing around my kids and very unprofessional."

"Work was done efficiently and on schedule."

"We bought a new construction and McCrea installed the HVAC. Home inspection identified the heat pump was not working in Oct. 2020. McCrea identified it was due to leaking refrigerants and promise fixed the issue. Our electric bill was extremely high the following two months and the heat pump was not cooling in Spring 2021. McCrea sent technician and again repaired the system. Bought their maintenance plan. We had 4+ repairs plus regular tune up in the past two years. Last week the heat pump stopped cooling again. We are out of labor warranty and charge us with $89 diagnostic cost after membership discount. It took three days for them to send someone to check while we suffering 90F in our house. They identified the compressor dead and need replacement. They charge $1900 for labor after membership discount. Most likely cause of the compressor failure is "suicide" with assistance. Low refrigerant at beginning and over change in later repairs likely contributed the short life."

"I recently had a very disappointing experience with Generation Air Conditioning and Heating, LLC. Despite being charged almost $1,000 for a service that included a check-up and adding refrigerant, my heating issue was not resolved. When I called to address the ongoing problem, I was told I would need to pay an additional $142 for another diagnosis, despite having already paid a diagnostic fee. This business appears more interested in overcharging customers than providing quality service. I would caution others to look elsewhere for their HVAC needs."