Get matched with top water softener pros in Shannondale, WV

"The gave me an early time window to show up and arrived early in that window. They had all the right equipment and supplies with them and set about the job quickly, finishing it just as I was finishing my lunch. When it turned out that the bathroom faucet needed replacing, they had a Moen replacement with them. Price seemed a bit on the steep side, but what price doesn't these days?"

"Tri State was prompt—they had a tech out within hours when our 20-year-old HVAC broke down. The repair estimate was $800–$1,200, and they also sent a salesman, Mike, to discuss replacement. Mike was courteous and knowledgeable, but, when we sat down to review the quote, the sales process turned into a bad car-buying experience. They started at $34,000, then "discounted" to $29,300—$10,000 -$12,000 higher than other quotes for the exact same unit. Even factoring in their warranty, they remained $8,000–$10,000 overpriced. Mike also claimed they were a four-generation family-owned business, but I later found out they’re owned by Sila Services, a Goldman Sachs private equity firm—which feels misleading. To their credit, canceling was easy (though I hadn’t signed a financing agreement or put money down). Bottom line: Get multiple quotes. Their pricing was excessive, and the sales tactics felt manipulative."

"Work was done efficiently and on schedule."

"Everything went very smoothly. Sam, the plumber, and is highly professional and knowledgeable. He replaced 3 faucets, 2 sink plugs, two valves, and two supply lines. Sam inspected the p traps, and he added adhesive where it was necessary. Sam also took a look at my two year old hot water heater, and he assessed my water supply to this unit. We discussed performing a complete drain, and check of the components of the heater at a later date. Sam also advised me that a toilet in the basement should be replaced with a more updated commode. We rarely use this toilet, but it's 35 years old. I felt comfortable speaking with Sam. I did not sense he was doing a sales pitch."

"If I could rate this company a 0 I would. Very un professional and left an elderly man without water over night with an excuse no other than the supply house was closed (from an issue that was caused by inexperience. Not to mention items missing from the home. Subpar work"

"The installation was extremely smooth, the folks at Magna-Soft were very easy to deal with and transparent, and professional. It didn't take them long to get everything done and it was completed to my satisfaction."

"I texted some pictures of the problem as requestd on Monday afternoon. Dave came on Tuesday as promised and replaced the water heater in short order. Great job."