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The Plumbing Trust

4.7(
15
)

Plumbing, Water Filtration and Softening, Water Heaters,

... +3 more

About us

Skilled plumbing. Knowledgeable in all aspects of residential work. Including general plumbing, water heater repairs/install, tankless water heaters, leaks, water treatment systems. Offering free estimates & Military discounts.

Business highlights

Family Owned & Operated
Emergency Services Offered

Services we offer

All plumbing stoppage repair, Water heaters, tankless water heater, tankless water heater repair, fixture install, mainline stoppage, well pump replacement/repair, water treatment systems.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.715 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
0%
3
0%
2
7%
1
7%
Rating CategoryRating out of 5
quality
3.7
value
3.7
professionalism
3.7
responsiveness
4.7
punctuality
4.7
Write a review
Showing 1-15 of 15 reviews
Nicholas A.
12/2022
1.0
plumbing
  + -1 more
If I could rate this company a 0 I would. Very un professional and left an elderly man without water over night with an excuse no other than the supply house was closed (from an issue that was caused by inexperience. Not to mention items missing from the home. Subpar work
Description of Work: Recipe domestic water.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
Response from The Plumbing Trust
Hi there [Member Name Removed]! Upon further investigation of this issue. I did find the job associated with your review as it’s not under your name in our system. It was my understanding, per our conversation, that the piping you are referring to was used on the job in the home belonging to your grandfather. At the suggestion of your grandfather to use. We were referred to the property to finish a partially started repipe. The process of repipe typically is not completed in a single day. We DID in fact leave the water off to a single bathroom in the home overnight. My technician DID offer to cap the line and turn the water on so the remaining plumbing to the home would be partially operational. We were told to leave the water off for the night by the homeowner. We returned the next morning to complete the job at 8 am in an ice storm. I am very sorry that you have not received the correct information throughout this process. But we are very grateful to have restored the plumbing in your grandfathers home. Feel free to give us a call at any time with any further questions. 304-249-4956
Calvin H.
02/2021
5.0
plumbing
  + -1 more
I had a misunderstanding with the bill and I end up fixing the issue myself.
Description of Work: They did a faucet inspection since there is a leak.
Rating CategoryRating out of 5
$60
Gloria S.
02/2021
5.0
plumbing, water heater repair, water softeners
  + 1 more
It was excellent, price was reasonable and they did a good job.
Description of Work: They installed a hot water heater, water softener and a dishwasher.
Rating CategoryRating out of 5
Yes, I recommend this pro
Patsy S.
02/2021
5.0
plumbing
  + -1 more
He is very professional.
Description of Work: He did put in a clapper to stop the water.
Rating CategoryRating out of 5
Yes, I recommend this pro
Bryan Z.
02/2021
5.0
plumbing
  + -1 more
They were good, they did a great job. They were ahead of schedule, they were there when they said they were going to be there.
Description of Work: They fixed the drain for me and I can't remember the other one.
Rating CategoryRating out of 5
Yes, I recommend this pro
$300
Barbi Z.
02/2021
5.0
water heater repair
  + -1 more
It was fine the workers were nice.
Description of Work: They replaced our water heater
Rating CategoryRating out of 5
Yes, I recommend this pro
$2,400
Paul P.
02/2021
5.0
heating & air conditioning/hvac
  + -1 more
They were efficient, they answered all of my questions, they did the job in a timely manner, they were fast and cleaned up after.
Description of Work: They replaced the water heater.
Rating CategoryRating out of 5
Yes, I recommend this pro
Patricia N.
02/2021
2.0
water softeners
  + -1 more
The technician only touched a couple and left. He gave us an estimate, which was so big.
Description of Work: He came in and checked a water softener for us.
Rating CategoryRating out of 5
$6,300
Jocelyn R.
01/2021
5.0
water softeners
  + -1 more
Great service! We reached out to the company and they came within 24 hours to give us a quote which they got to us very quickly. We had our water softener placed within a week with no problems. Matt even followed up a week later to be sure everything was working and we were satisfied.
Description of Work: Water softener
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,300
Toni L.
01/2021
5.0
plumbing, water softeners, wells, drain cleaning
  + 2 more
This company was very personal from beginning to end. The price was far and the work was done in a timely manner. We have not has any recurring issues with our plumbing!!
Description of Work: plumbing
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from The Plumbing Trust
Thank you so much for the review! :)
Cort A And Susan J F.
01/2021
5.0
excavators, water heater repair
  + 0 more
The Plumbing Trust did our work efficiently and were very honest giving us a fair price.
Description of Work: N/A
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from The Plumbing Trust
Thank you so much for the review!!! See you tomorrow! :)
Gloria H.
01/2021
5.0
wells
  + -1 more
They did a great job! Very professional and even early! I would highly recommend
Description of Work: Well pump replaced
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,300
NICK R.
01/2021
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
The service went well, they are excellent and they showed up when they said they will.
Description of Work: They install a heater on our bathroom and some plumbing service.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from The Plumbing Trust
Thanks [Member Name Removed]! We appreciate your review! It was a pleasure to serve!
JOHNNA M.
01/2021
5.0
plumbing
  + -1 more
It was excellent. They were friendly, professional, and knowledgeable. They price was excellent, didn't overcharge, and clean up behind didn't leave a mess of any kind. I'm happy with their service.
Description of Work: They replaced my dishwasher and the lines behind it.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from The Plumbing Trust
Thanks [Member Name Removed] for your honest review!!! Hope to do work with you again in the future!
jocelyn R.
01/2021
5.0
plumbing
  + -1 more
Absolutely wonderful. Gave a quote within 24 hours and then completed the work 6 days later.
Description of Work: Installed water softener
Rating CategoryRating out of 5
Yes, I recommend this pro
$6,500
Response from The Plumbing Trust
Thank you for your review!!! Hope you’re enjoying your new water softener!!

    Contact information

    62 Stratus Dr, Kearneysville, WV 25430

    http://www.theplumbingtrust.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Bonded
    Insured
    No License Required for Trade
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Plumbing,
    Water Filtration and Softening,
    Water Heaters,
    Wells and Pumps,
    Drain Cleaning,
    Excavating

    FAQ

    The Plumbing Trust is currently rated 4.7 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    The Plumbing Trust accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, The Plumbing Trust offers free project estimates.
    No, The Plumbing Trust does not offer eco-friendly accreditations.
    No, The Plumbing Trust does not offer a senior discount.
    Yes, The Plumbing Trust offers emergency services.
    Yes, The Plumbing Trust offers warranties.
    The Plumbing Trust offers the following services: All plumbing stoppage repair, Water heaters, tankless water heater, tankless water heater repair, fixture install, mainline stoppage, well pump replacement/repair, water treatment systems.

    Contact information

    62 Stratus Dr, Kearneysville, WV 25430

    http://www.theplumbingtrust.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day