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"We had an incredible experience with Matrix Basements! From start to finish, the team was professional, communicative, and a pleasure to work with. The craftsmanship is top-notch—every detail was handled with care and precision. You can really see the quality in the finishes and overall design. What stood out most was the amazing team collaboration. Everyone involved worked seamlessly together to bring our vision to life, and the process was smooth and stress-free. If you're looking for a company that delivers beautiful results with expert craftsmanship and great service, Matrix Basements is the one to call. Highly recommend!"

"Granzow Home Improvement LLC exceeded all expectations in finishing our basement, and we couldn’t be happier with the results! From start to finish, Richard and Bob displayed professionalism, skill, and a genuine passion for their craft. The attention to detail was incredible—from the high-quality materials used to the flawless execution of every feature. They transformed our basement into a beautiful, functional space that feels like an extension of the rest of our home, not just an afterthought. Whether it was customizing a plan to fit our needs or ensuring seamless design transitions with the same materials used when our home was built, they listened to our ideas and brought them to life perfectly. Beyond the craftsmanship, they were punctual, respectful, and kept the work area tidy throughout the project. Richard communicated with us every step of the way, ensuring there were no surprises and that we were thrilled with the progress. If you’re looking for a reliable, talented contractor to bring your vision to life, look no further than Granzow Home Improvement LLC . We wholeheartedly recommend them and would hire them again in a heartbeat! Thank you, Richard and Bob, for making our dream basement a reality!"

"We had a small leak that only happened in severe rainstorms. Instead of diagnosing this problem the salesperson wa ted to sell us their complete system. They painted a picture of a poorly constructed basement with many problems. We resisted but finally agreed this was s mistake, because the only problem found after tearing up our basement was a dead sump pump and maybe extra weep holes could have been put in the crock. The original basement drainage system was correctly installed to code. Now our perfect basement floor has permanent scars and we are still fighting the concrete dust leftover from the project. The workers also damaged our vinyl siding and stained it with some type of solvent when cleaning areas that were marred during work. They are probably solve severe basement problems, but we were definitely “oversold”. We made a regrettable error in trusting their expertise."

"We had a bath redo. Took out the old tub and installed a walk-in shower with new fixtures. The result was finished in one day and everything was cleaned up and ready to go by days end. The installer was clean and neat and took care of all cleanup. We have used it for 4 months and very pleased. We also feel it was a safety upgrade as the walk in does not require a high step in and out and very comfortable. We would recommend this bath up grade."

"Rion waterproofing did an excellent job, they showed up when they said they would. They were extremely clean and considerate. The work was second to none. Very satisfied with the result and couldn't recommend enough."

"Our experience with CWE Renovations has been marked by a troubling lack of professionalism, accountability, and customer service. Despite having a comprehensive record of issues spanning nine pages, we will have to summarize the key points here to provide a clear picture of why we strongly advise against using this contractor. Project Timeline and Delays: We were initially given an estimated completion timeline of approximately 12 weeks for our basement renovation. Contrary to this, the project has now extended well beyond 18 weeks. We were assured on two separate occasions (6/27 and 7/11) that only two weeks of work remained. Unfortunately, scheduling has been disorganized, with no clear plan to ensure tasks are completed consecutively. For instance, the electrician's work remains pending with no definitive schedule, and the carpet installation, scheduled for August 19th, was delayed due to the contractor's failure to arrange for measurement until July 26th (despite us inquiring about this since 6/27). Communication and Accountability Issues: Our attempts to gather accurate information and resolve issues have gone ignored. We discovered discrepancies when we contacted Waste Management regarding the pickup of our bagsters, only to find no record of an order. Additionally, a metal rack has been left for 2.5 weeks in our driveway due to the contractor's failure to follow up with Home Depot immediately upon it being left behind by mistake. More concerning, we found that the electrician listed on our permit had no involvement with our project. Upon investigation, we learned that the permit was improperly filed under a business' name, and the electrician ,who worked for the business, was only working on our project as a side job, potentially jeopardizing their professional standing. Overall Experience: The most disappointing aspect has been the lack of communication and ownership. We are left with an incomplete basement and are now seeking a refund for the portions of the project that have not been completed as promised. Given these significant issues, we strongly recommend avoiding CWE Renovations for any renovation projects. Our experience underscores serious concerns regarding their reliability and commitment to customer satisfaction. Everything incomplete as 8/12 (18 weeks after the start date with a 12 week estimate): Electrician to finish outlets, lights, light switches, etc (no eta) â we paid for on 7/30 Carpet Installed (given a date of 8/19 which is completely unacceptable when we have been asking about this since 6/27) we paid for on 7/30 requesting this refunded since Carpet Installation Guy does not want to work with Dan and quoted us almost half to install Trim completed around stairs and in bathroom - Paid Metal Rack Removed from Doors (Offered to reach out myself since Dan doesn't seem to have any urgency in it) -Requesting Dan cover the cost to remove on 8/15 Garbage Removed (two bagsters) We paid for on 2/26 Door Installed over the breaker box Lien Waivers from Plumber, HVAC, Electrician Railing on the stairs (which we have made clear we do not want this in until carpet is installed so we can get our couch downstairs) Paid on 4/12 invoice"

"When Mike came out to give me a quote, he told and told me he would get back to me in a week and could probably finish part of the work in the next two weeks and start the full remodel within a month. That was in January, and I'm writing this review at the end of March. I called him several times and finally caught up with him about a month ago, when he said he had had some family issues and would get back to me soon. But he never did. I spent time cleaning my house, speaking with him, writing him an email with all the details of my project, calling references, and waiting months for an answer. The very least he could have done was said he wasn't interested in the project."

"I started the project with simple plans to replace and fix problems in a newly purchased home. brought Top Bros in and them came up with a number of great ideas to improve the look and function of the home. Looks great"

"Professional and easy, would recommend and hire again."

"I had planned on finishing our basement myself. Matrix completed a basement for my neighbor so we called for a design/estimate, I am glad we did they were professional, courteous and made themselves welcome guests in our home. They utilized the window wells to move materials as well as come-and-go, so there was minimal distractions to our day. My wife works from home and they were no bother. We were impressed with the materials they used and appreciated their design ideas. We were also able to negotiate items for us to complete to help lower the total cost. We would absolutely recommend to anyone looking to remodel their basement."