Get matched with top gas log pros in Manakin Sabot, VA

"Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# 23087852, and have determined that my complaint has NOT been resolved because: Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# 23087852, and have determined that my complaint has NOT been resolved because: I have attached photos of the workmanship provided by Shamrock Chimney. You can see the 2 in wide concrete at the top of the hearth and the hearthstone inside of the firebox. You can also see the varying overhangs and the wide insert of additional concrete at the top of the hearthstone on either side to account for the additional space due to miscalculation. I have had numerous conversations with Katie who talks over me telling me this was done to code. She promised me twice last week that her manager would call me and I have not heard from anyone. She suggested that they could squeeze i a piece of brick at the to"

"he was great!"

"HVAC service"

"They showed up on time, checked out my new sink, faucet set and drain for completeness and compatibility, then went to work removing the old hardware. The sink would not come loose from the countertop, because the installer used construction adhesive instead of caulking, but they guys figured out a way to make it happen without damaging my countertop. Neal noticed the lever control on my new faucet was installed backwards from the factory, and carefully disassembled it and made it right without leaving a single scratch or mark on my new faucet. After everything was installed, they went over the whole thing with a fine tooth comb to be sure everything worked as it should with no leaks, including letting the faucet heat up with hot water and chill down with cold water. They left my kitchen immaculately clean around the work area and carried away all the old parts. Those three guys worked 7.5 hours, not letting a couple of setbacks deter them, finding a way forward, and left me a very happy customer. They were punctual, cordial, polite, knowledgeable and professional. I'd hire them again in a heartbeat."

"I found lots of good reviews on this company and Ben Michaels answered when I called. I spoke with him on a Thursday afternoon and he said he could fit me in and come diagnose the issue on either Friday or Monday. I agreed and texted him my info. I also gave him the flexibility to come at whatever time was convenient for him. I'm usually around since I work from the house. Anyway, Monday came and went... I texted him on Tuesday and got no response. At this point I had pretty much given up, but decided to try calling one last time (on Wednesday afternoon) and got no answer (big surprise). It's now been over a week since I first spoke with him, and have received no communication whatsoever. I've scheduled another contractor to come out. I totally understand that contractors get tied up, schedules change, etc... These are normal things that happen in EVERY industry. Most people will understand if you have to cancel or reschedule. What I CAN'T understand is the chronic unresponsiveness among home improvement contractors, and their willingness to just leave people hanging indefinitely. The professional thing to do is respond with SOMETHING... Pretty much ANY polite response would be better than leaving prospective customers waiting (i.e. - in 100 degree heat without A/C). To any contractors who might be reading this. Seriously... Next time just copy and paste this reply: "Hi. Sorry, I overestimated when I'd be able to get there. Unfortunately some things changed and I'm now too busy to come this week. Wanted to let you know so you can make other arrangements if necessary. Apologies for the inconvenience." Sure, people will still be frustrated with this kind of response, but 99% of them are going to give you the benefit of the doubt — and they're probably not gonna go online and leave negative reviews like this one. The thing is, Michaels HVAC might do really great work — but there obviously isn't enough incentive in the marketplace to get them to be considerate to their customers. So, in my opinion, they don't deserve an "A" rating on Angie's List or any other website. The impact of online reviews might be minimal, but I feel like the only recourse I have in situations like this is to make sure the contractor's reputation takes a hit in some way."

"Disreputable and will not stand behind their products or services. They said I needed new line sets. Did a hideous line set install and wasted a bunch of my time trying to get it right. Customer service was atrocious. They are unwilling to work to resolve their mistakes and make things right. Never use this company. Needless to say, I still need to find a company to fix Howells non-working trash job. Trash, Howells, trash."

"Had a non-replaceable kitchen faucet hose - needed a new kitchen faucet installed ASAP. Without proper tools, removing the old faucet was not possible. Looked up CPS Contractors on Angie's list. They called right away and agreed to install it the same day. We had bought a new faucet from Lowe's. Great office response - courteous and quick. The tech arrived between the agreed upon times and after a bit of struggle in removing the old faucet was able to install the new faucet with ease. Checked for leaks and a day later all looks fine. Cost was based on travel time and installation time with no additional parts."

"Dishonest. Fraud. No Integrity. This company took advantage of an elderly woman in need of plumbing support. They charged over $400 for a faucet that only costs $89 at Lowes and told the woman that “it was a great deal on a new faucet.” They clearly took advantage of an elderly woman in need and who trusted them as professionals. They did not provide an initial cost estimate or invoice for the work. After receiving payment, they refused to provide a receipt for the work. When confronted over the phone about grossly overcharging for the new faucet, he became defensive and angry, stating “I am not afraid of you taking me to court,” and “I have to make a living, too,” then he hung up. The employee, Ronald Poindexter, is who made the house call – don’t trust him. He stated that the owner of the business has Alzheimer’s and he has taken over. I don’t believe this to be true. I believe he is acting as an unofficial agent and the actual business owner is unaware. I did some research on the Department of Professional and Occupational Regulation (DPOR) website ([*** Link removed ***] and found that Mr. Poindexter’s license expired in 2006."