Shamrock Chimney

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# 23087852, and have determined that my complaint has NOT been resolved because: Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# 23087852, and have determined that my complaint has NOT been resolved because: I have attached photos of the workmanship provided by Shamrock Chimney. You can see the 2 in wide concrete at the top of the hearth and the hearthstone inside of the firebox. You can also see the varying overhangs and the wide insert of additional concrete at the top of the hearthstone on either side to account for the additional space due to miscalculation. I have had numerous conversations with Katie who talks over me telling me this was done to code. She promised me twice last week that her manager would call me and I have not heard from anyone. She suggested that they could squeeze i a piece of brick at the to

Hired Shamrock Chimney (Kalamazoo, MI) to inspect and replace furnace vent pipes, but it felt more like a sales pitch from start to finish than a professional service. They pushed a scripted ?special deal? because it was the owner?s son doing the work. They didn?t bring a ladder inside, instead stepped on my furniture, and failed to clean up, sweeping dirt and debris into a storage tote in my basement. Claimed to use only high-end steel parts, but had to run to the store for a cheaper part they needed and said it would be fine. The lack of care, cleanup, and professionalism left me disappointed. The whole experience felt more about selling than quality service. Wouldn?t recommend.

Hi, I called Shamrock Chimney service and Ms. Mary (service rep) work with me in setting up an appt. when is very convenient for me. Mr. Billy came around and started to work! Took pictures of what was happening with my chimney.. I must confess, I was not surprised. He completed the job in less time than I expected to take! Thank you guys! Now, I feel more safe from fire and allergies! Yes! I will highly recommend you!

Thy were very honest.

excellent service!

The guys know their stuff. They worked diligently and took pictures so I better understood the situation and what needed accomplished. They were neat and conscientious around my wood stove. The price was more than anticipated and perhaps if the situation weren't so dire, I might have shopped around more, but they were on top of it and the end result was much improved. They also found a crack that will need to be addressed in the near future. My only complaint was the two cigarette butts left in my driveway.

I am satisfied with their service. They did a wonderful job

Joseph did excellent work, providing a clear estimate and then scheduling and completing the work conveniently and professionally. I contacted the office with a minor issue - they sent someone that morning who addressed it.

Quick and professional service

Great

They did a great job and the chimney works great!

Great service

Good

They did a wonderful job, I was happy with what they did and they sent me pictures of what they did.

They fixed my chimney. They sealed my chimney with smoketite. They were clean and courteous.

job not completed

They responded promptly and were very knowledgeable.they did the work on n a timely fashion

Very efficient, friendly, and to the point without filler sales. While Billy and his co worker were on the roof they did say the chimney on our hydro heater( that is not in use) was damaged and only gave an estimate with my permission. They did not push anything, which was a nice change of pace, but did give me sufficient information for when I am ready to fix our other chimney. Also did a nice job cleaning out the chimney I called about.

Service was great.

job not done yet

Shamrock responded to us very quickly. Got us on the schedule within the week. They were very prompt and super fast. We are extremely happy with the results. They got me a quote for some work needed on the chimney and we will be getting back with them on this. Their prices were absolutely amazing, we would recommend them to everyone.

Service technicians were very knowledgeable of my situation, after inspection of the chimney, gave me choices for the solution and recommended the proper material to use. Very professional and would highly recommend this company!

This company is a SCAM. DO NOT USE. Shamrock sent Vinny to clean and inspect my chimney. Vinny looked up the flue and immediately declared there was Stage 3 Cresote everywhere. Ultimately said give him $1400 and he will take care of it. I declined and asked him to complete the cleaning. I had a chimney expert provide a second opinion and learned there was no Stage 3 creosote and that the chimney had not even been properly cleaned. Subsequently, I reported this to Shamrock manager, Katie. She said they would issue a refund. She never did. COMPLETE SCAM!

Very professional technicians. Based on their honesty and skill level, I would highly recommend.

They did clean work, but when I used my fireplace after the repair, the morter they used failed. I tried to contact them to correct the work, but they never responded to my texts or phone calls.