Michaels HVAC Inc

I found lots of good reviews on this company and Ben Michaels answered when I called. I spoke with him on a Thursday afternoon and he said he could fit me in and come diagnose the issue on either Friday or Monday. I agreed and texted him my info. I also gave him the flexibility to come at whatever time was convenient for him. I'm usually around since I work from the house. Anyway, Monday came and went... I texted him on Tuesday and got no response. At this point I had pretty much given up, but decided to try calling one last time (on Wednesday afternoon) and got no answer (big surprise). It's now been over a week since I first spoke with him, and have received no communication whatsoever. I've scheduled another contractor to come out. I totally understand that contractors get tied up, schedules change, etc... These are normal things that happen in EVERY industry. Most people will understand if you have to cancel or reschedule. What I CAN'T understand is the chronic unresponsiveness among home improvement contractors, and their willingness to just leave people hanging indefinitely. The professional thing to do is respond with SOMETHING... Pretty much ANY polite response would be better than leaving prospective customers waiting (i.e. - in 100 degree heat without A/C). To any contractors who might be reading this. Seriously... Next time just copy and paste this reply: "Hi. Sorry, I overestimated when I'd be able to get there. Unfortunately some things changed and I'm now too busy to come this week. Wanted to let you know so you can make other arrangements if necessary. Apologies for the inconvenience." Sure, people will still be frustrated with this kind of response, but 99% of them are going to give you the benefit of the doubt — and they're probably not gonna go online and leave negative reviews like this one. The thing is, Michaels HVAC might do really great work — but there obviously isn't enough incentive in the marketplace to get them to be considerate to their customers. So, in my opinion, they don't deserve an "A" rating on Angie's List or any other website. The impact of online reviews might be minimal, but I feel like the only recourse I have in situations like this is to make sure the contractor's reputation takes a hit in some way.

Very well. Ben was prompt, professional, and personable.

Very Well done by Ben. I trusted that he was pro, I know he doesn't have a large corporate presence, and I wanted a smaller. local professional to do my job. I would have to say I am very lucky to have found such with Ben. He is a friendly, knowledgeable HVAC professional, who did the job, as promised, with no unpleasant side-effects :). Really, Ben was truly a great person and professional. I really want to use craftsman with local ties without the pushiness of the large corporate providers and that is what I got. Very happy to be a customer, will use Ben again when the 23 year-old hot water heater goes! His only problem is that his name is very similar to a very large, corporate provider and when searching online, that is the only hits I got. Need to get more search engine optimization on Michaels HVAC!

everything is working great. house seems to be much cooler this summer than last.