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"Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# 23087852, and have determined that my complaint has NOT been resolved because: Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# 23087852, and have determined that my complaint has NOT been resolved because: I have attached photos of the workmanship provided by Shamrock Chimney. You can see the 2 in wide concrete at the top of the hearth and the hearthstone inside of the firebox. You can also see the varying overhangs and the wide insert of additional concrete at the top of the hearthstone on either side to account for the additional space due to miscalculation. I have had numerous conversations with Katie who talks over me telling me this was done to code. She promised me twice last week that her manager would call me and I have not heard from anyone. She suggested that they could squeeze i a piece of brick at the to"

"This company stole $755 from me and should not be allowed to operate. This company is a disaster to work with. I had a water heater that needed to be replaced. I made a service request through my home warranty company. Mundin said I would owe $755 in non-covered costs. I paid the $755 because it was the only way to secure an appointment. On the day the first appointment was scheduled, I got a call saying that the water heater order had been cancelled and it wasn't at Home Depot to be picked up and that I needed to call my home warranty company. I rescheduled the service a few weeks later. On the day of the appointment, I received a call from Mundin towards the end of the appointment window that the service technician went to pick up the water heater but the order had been cancelled. I then asked Mundin to no longer continue the service and requested they refund my $755. It has been 1 month since I cancelled the service request. I have called Mundin numerous times trying to find out where my refund is. I was told 7-10 business days to process the refund, but after that had not received the refund to my credit card. I called Mundin to find out what happened and the receptionist said that she would call their bank to find out what happened. I was told that apparently there was some error with their bank and that the bank was going to reissue the refund. That was 2 weeks ago and I'm still waiting on my refund. This company provided zero services for me and stole my money."

"I'm concerned about this company. They were assigned by American Home Shield for our HVAC problem and although everyone I talk to is pleasant and knowledgable, and there were an expected 4 days of waiting for AHS approval/receiving equipment, communication is difficult and getting the work done took a long time due to multiple no shows and many, many follow ups to find out what was going on. 12 hours after installation (which was almost 3 weeks after first contact), the system was cooling very slowly and they promised a week ago to make an appointment to check refrigerant but have not shown up nor called. I realize they're busy but this experience has been an exercise in extreme patience, and after almost $4k and a 60 day AAS warranty, I probably have to pay someone else to fix it."