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"Scammers!! Asked for a chimney sweep and the employee did nothing, recommended we get a new fireplace and said he could not do anything because he did not have a manual for our chimney. I wasnt home at the time so I called the owner of the company asking why I paid for NOTHING. Said the employee would return my call and never did. I was also told the employee did not have a ladder so not sure how they were going to clean my chimney."

"I called for a free estimate, Justin came promtly and inspected the chimey. He showed me pictures of the problems and spelled out all the options. I explained to him that my cellar has floode due the problems and was anxious to get the repairs done. Justin quoted a price that was fair and much lower then any other estimates. To my surprise he said that he could do the job that day. He kept sending me pictures as the work progressed so I knew exactlywhat he was doing. He was professional and honest about what needed to be done. I was more then pleased with him and the company. I highly recommend .Chimneys are us."

"Pete determined the pump needed to be changed. He changed it without advising us to pump the tank first. He charged $95 for first half hour, then $95/HR after that. He claimed a big company would have charged us double. Total for the pump and service was $655. He did a sloppy job, using plastic zip ties and the pump was not placed in the tank properly. We had to call him less than 2 weeks later. He came and removed debris from the pump, and did not charge us which was nice, however if the tank was pumped initially, there wouldn't be any debris. We had to call him again 2 weeks after than, at which time he charged us $142.50, and said if he had to come back, he would have to replace the pump. A month later, the alarm went off again (high level water). We decided to go with Allstate Septic, who had us pump the tank first, then came the next day and freed additional debris from the pump. They only charged $85 to come, plus project cost. They determined that the pump was not placed properly, and told us that the work that Pete did was sloppy. They removed and cleared the bottom of the pump and charged only $122. If you need any septic tank work, don't call PTS, call a septic company. Also, PTS claims to accept credit cards, however, Pete did not accept any credit cards, check or cash only, claiming he does not want to pay the credit card fees. Allstate also told us they would have charged us $450 for the pump, not $655. I would never hire him again, his work is sub par, and he is overpriced."

"I hired this company to fix a problem with a gas fireplace. Flame kept going out, followed by pilot light going out. They sent a tech who cleaned out the fireplace, and said the problem was fixed. Charged me $276. One week later same problem returned. Same tech came out and said the problem was that the batteries in my remote were bad! Changed batteries and said problem was solved. Charged me another $276. Four days later, same problem returned. Called Steve Mazzocca, the owner who proceeded to yell at me and berated me because I complained that the problem was still not fixed. Very bad customer service."

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