Stephen A. Mazzocca Home Improvements

I hired this company to fix a problem with a gas fireplace. Flame kept going out, followed by pilot light going out. They sent a tech who cleaned out the fireplace, and said the problem was fixed. Charged me $276. One week later same problem returned. Same tech came out and said the problem was that the batteries in my remote were bad! Changed batteries and said problem was solved. Charged me another $276. Four days later, same problem returned. Called Steve Mazzocca, the owner who proceeded to yell at me and berated me because I complained that the problem was still not fixed. Very bad customer service.

He also does chimney sweeping and he installs fireplaces. I like that he is pretty knowledgeable about the product so if there is an issue that comes up he lets us know so we can contact the manufacturer. He?s always gotten back to us when we?ve called and he called us back the same day when we were looking for pricing. His cleanup is always very good and he is always lays down a tarp.