Get matched with top gas log pros in Newton Falls, OH

""

"Two men came in a truck at 4:00 pm. One climbed a ladder to the roof. He came back down, went to the truck to fill out the proposal. He came into the house with a handwritten proposal stating: "Patch cement chimney to save money and prevent a full rebuild. Seal all of the cracks in the crown. Waterproof entire chimney top to bottom. Chimney is in really bad shape. The bricks are deteriorating. I suggested doing all of the work to prevent needing a rebuild to save money and this will make it so no more water will be getting in their chimney anymore." The total price on the proposal was $6400 or $6000 if paid same day. He said they have a company who could finance it for us. My husband and I, unfortunately, decided to pay the $6000 with our check. I told them I want a legible copy of the handwritten proposal and pictures of the work they do. They assured us we could get all that by contacting their office. The two men took buckets from the truck and took them up on the roof. They came back down and washed their hands in our kitchen sink. By now it was getting dark and starting to rain. It must have been around 5:30 when they left the house. One man came back and asked to use the bathroom. I showed him the one in the basement. He came back up and they left. The following day I sent them a request for a legible bill and pictures. I received no reply."

"I called for a free estimate, Justin came promtly and inspected the chimey. He showed me pictures of the problems and spelled out all the options. I explained to him that my cellar has floode due the problems and was anxious to get the repairs done. Justin quoted a price that was fair and much lower then any other estimates. To my surprise he said that he could do the job that day. He kept sending me pictures as the work progressed so I knew exactlywhat he was doing. He was professional and honest about what needed to be done. I was more then pleased with him and the company. I highly recommend .Chimneys are us."

"They pay attention to details, All around excellent construction company and excellent cleanup."

"Fraud Alert - Custom Comfort hires liars and unskilled workers. I recently called on Christmas Eve only due to the fact that with the weather and it being Christmas Eve, I knew it would be hard to get someone out to look at my furnace. One worker (Andre) came out for over two hours and could not figure out what was wrong with the furnace. He went out and came back with a part he did not know how to install or if it would work (which was another 2 hours trying to install) so he called his manager (Brian). At no point did the worker or the manager state if they installed the part they would still charge me for it if it didn’t work. His manager Brian (who was extremely smelly) came out and the part was installed but the furnace still did not work. Then the manager Brian said I would need a new furnace all of a sudden because there was a crack in the heat exchanger and left on Christmas Eve without the furnace working. How you could work on a furnace and not see a crack for over 4 hours is hard to believe. I called another heating company and they came out were are able to fix the issue in 10 minutes. I did not have a crack in the heat exchanger, did not need any parts and do not need a new furnace. Custom Comfort lies and does not have experienced workers. Obviously I will never call Custom Comfort again and I reported them to the Better Business Bureau for fraud."

"I got everything done under emergency circumstances. Very efficient and done right. No hesitation on leadership skills with owner or hard dedicated fast workers who are all professional when it comes to their jobs. Highly, highly recommend this excellence of a company."