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CUSTOM COMFORT SYSTEMS INC

Heating and Air Conditioning, Gas Logs, Water Heaters,

About us

We strive to offer the best personalized service with NATE certified technicians allowing you to have peace of mind that your equipment is in the best of hands. We service all Brands for any of your repair needs, and if you are looking for new equipment we are a Factory Authorized Dealer for Bryant . We also offer financing or leasing for new equipment. For larger repairs we offer on the spot financing (with approval) so you can get back up and running fast!

Business highlights

25 years of trusted experience
Emergency Services Offered

Services we offer

We offer repair for all brands of HVAC equipment, installation of Bryant HVAC systems, installation and repair of hot water tanks, duct cleaning, plumbing, and electrical services.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

2.83 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
0%
2
0%
1
67%


Rating CategoryRating out of 5
quality
3.0
value
2.9
professionalism
2.8
responsiveness
2.8
punctuality
2.9
Showing 1-3 of 3 reviews

Carol W.
12/2022
1.0
heating & air conditioning/hvac
  + -1 more
Fraud Alert - Custom Comfort hires liars and unskilled workers. I recently called on Christmas Eve only due to the fact that with the weather and it being Christmas Eve, I knew it would be hard to get someone out to look at my furnace. One worker (Andre) came out for over two hours and could not figure out what was wrong with the furnace. He went out and came back with a part he did not know how to install or if it would work (which was another 2 hours trying to install) so he called his manager (Brian). At no point did the worker or the manager state if they installed the part they would still charge me for it if it didn’t work. His manager Brian (who was extremely smelly) came out and the part was installed but the furnace still did not work. Then the manager Brian said I would need a new furnace all of a sudden because there was a crack in the heat exchanger and left on Christmas Eve without the furnace working. How you could work on a furnace and not see a crack for over 4 hours is hard to believe. I called another heating company and they came out were are able to fix the issue in 10 minutes. I did not have a crack in the heat exchanger, did not need any parts and do not need a new furnace. Custom Comfort lies and does not have experienced workers. Obviously I will never call Custom Comfort again and I reported them to the Better Business Bureau for fraud.
Description of Work: Furnance not working and they failed to fix it and lied about it having a crack so I would buy a new furnace that was not needed.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$923

David C.
07/2015
1.0
heating & air conditioning/hvac
  + -1 more
Never contacted me back to clarify details of job. Had all intentions of having him do the work. Never responded back!
Description of Work: Came out to assess job; took long time to give quote; requested he call back for clarification on job and pricing; never took the time nor courtesy to respond back

Rating CategoryRating out of 5
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$7,500

Elaine H.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
I am very happy with them. Everything is going well so far.
Description of Work: I used Custom Comfort Systems. They installed an air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

    Contact information

    44725 State Route 14, Columbiana, OH 44408

    www.customcomfortsystems.net

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Gas Logs,
    Water Heaters,
    Plumbing,
    Electrical

    FAQ

    CUSTOM COMFORT SYSTEMS INC is currently rated 2.8 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 4:30 PM

    Tuesday: 8:00 AM - 4:30 PM

    Wednesday: 8:00 AM - 4:30 PM

    Thursday: 8:00 AM - 4:30 PM

    Friday: 8:00 AM - 4:30 PM

    Saturday: Closed

    CUSTOM COMFORT SYSTEMS INC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, CUSTOM COMFORT SYSTEMS INC offers free project estimates.
    No, CUSTOM COMFORT SYSTEMS INC does not offer eco-friendly accreditations.
    No, CUSTOM COMFORT SYSTEMS INC does not offer a senior discount.
    Yes, CUSTOM COMFORT SYSTEMS INC offers emergency services.
    No, CUSTOM COMFORT SYSTEMS INC does not offer warranties.
    CUSTOM COMFORT SYSTEMS INC offers the following services: We offer repair for all brands of HVAC equipment, installation of Bryant HVAC systems, installation and repair of hot water tanks, duct cleaning, plumbing, and electrical services.

    Contact information

    44725 State Route 14, Columbiana, OH 44408

    www.customcomfortsystems.net

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM
    Saturday:
    Closed