CUSTOM COMFORT SYSTEMS INC

Fraud Alert - Custom Comfort hires liars and unskilled workers. I recently called on Christmas Eve only due to the fact that with the weather and it being Christmas Eve, I knew it would be hard to get someone out to look at my furnace. One worker (Andre) came out for over two hours and could not figure out what was wrong with the furnace. He went out and came back with a part he did not know how to install or if it would work (which was another 2 hours trying to install) so he called his manager (Brian). At no point did the worker or the manager state if they installed the part they would still charge me for it if it didn’t work. His manager Brian (who was extremely smelly) came out and the part was installed but the furnace still did not work. Then the manager Brian said I would need a new furnace all of a sudden because there was a crack in the heat exchanger and left on Christmas Eve without the furnace working. How you could work on a furnace and not see a crack for over 4 hours is hard to believe. I called another heating company and they came out were are able to fix the issue in 10 minutes. I did not have a crack in the heat exchanger, did not need any parts and do not need a new furnace. Custom Comfort lies and does not have experienced workers. Obviously I will never call Custom Comfort again and I reported them to the Better Business Bureau for fraud.

Never contacted me back to clarify details of job. Had all intentions of having him do the work. Never responded back!

I am very happy with them. Everything is going well so far.