Get matched with top heating and air conditioning pros in Brewster, NY

"Good experience, good people, happy camper!!!!!"

"Heat pump put in"

"He might know what heâ s doing so that he can get paid. But good luck in trying to get him to service anything after the fact. My review is based on three AC split units. He will not respond and God forbid you need him in an emergency, because Night one of his unit Leaked. Iâ ve had issues with him in the past and decided to give him a second chance. But there wonâ t be a third. The people who referred me to him or now using someone else for the same reason."

"very satisfied with the work. friendliness and reasonable prices. highly recommended"

"They were professional, courteous and honest about accessing the situation with our refrigerator. There were never any questions they couldn’t answer, and the decision as to what we wanted to do was completely ours to make. We now have a working refrigerator again and all in about 90 minutes. I highly recommend these guys."

"Great, job was done in a efficient manner, would hire again"

"Issue with Bell Mechanical This past August of 2024 we had a heat pump system installed in the house by Bell Mechanical. Unfortunately, we have had nothing but issues since with the biggest being no heat multiple times and now again today we are without heat in the majority of our house. It is freezing outside, we have a toddler and within the past week this is the 2nd time we have no heat (4th time since the system was put in). Not only is this a life safety issue, but it also is heart breaking to have your toddler tell you they are freezing. Looking for advice on next steps. We have never sued anyone or threatened to sue but this may be the time as we have had nothing but issues since the beginning. From the start we made it very clear that everything needed to be done to code and permitted. We were doing a lot of major renovations at our house and everything was being done to code and permitted. John (the salesman) at Bell said that was not a problem. John also told us that the only additional cost we could potentially incur outside of what he quoted us for the system and its installation would be a $500 fee for the installation of the heat strip. We accepted this and moved forward. After Bell removed our central air system and installed the new carrier system we got his with additional work needed at the tune of over 2k. Needless to say we were not happy. John told us the electrician they use and that if we used that electrician there would be no delay but if we used ours that it would cause a delay. So, we went with what John said as he was the expert. John got the electrician to come down a little in price which we were grateful for. Fast forward to when the building inspector came out to close out the permits for the work Bell did and other work being done at the house, the inspector told my contractor that the heat pump was not done to code. We were told that the electrical for it was not done to code and he could not close out the permit. My husband talked to the electrician Bell gave us who informed us that Bell told him to “cut corners” which was part of getting the cost down slightly. Reminder, we NEVER said to do this, we made it clear that everything needed to be permitted and even paid the permit fees to Bell. Back and forth with Bell and the electrician got the electrician to fix his work at no additional cost but Bell still needed to fix the outside plug which was not to code. Giovanni at Bell agreed that Bell would fix this issue at no additional cost. It has been 3 months now and Bell has still not rectified this issue and Giovanni and John are both nonresponsive to our follow-ups. Bell has also had to come out 4 additional times because our system was not working and again today, we have no heat. Today will be the 5th time they have to come out for issues on a system that is 4 months old. This is not OK. We have given Bell ample time to rectify the issues. Clearly they did not do the install properly and there is also the possibility we have a faulty system. We have never sued someone or went to court but then again, we have never had such large and costly issues."

"Billy and his team did a stellar job - right from helping choose the right product to the installation and cleanup of the old one. The new equipment works like a charm. Billy's entire team actually turned up on a Saturday for the installation in one of the coldest days of 2022 and worked outdoors and in the limited crawl space in freezing temperatures just so we could beat the upcoming storm the next day. Theor conduct was extremely courteous and professional throughout and they left us all feeling very happy and contented. Billy and his team have helped us on earlier occasions too in fixing the older unit and were exemplary even then. NEVER have we felt we were overcharged or received undervalue service"

"Worst service I’ve ever have experienced. They wanted to sell me the product, never told me that there was an early termination fee and another penalty for an initial offer they gave me. Had double charges every month, once for the oil they provided (which they never told me they were going to provide before coming. They just came without my knowledge and then I find a high amount bill) and another for an “automatic payment” for 500 that they never could explain. The didn’t even fix this issue and it kept happening every month even after I cancelled the service. Then having to call them is a hastié for the refund of the 500. Stay away of this company"