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"Over charged my father for a backwater valve repair gave him an invoice with no specific breakdown on the job that was done. Had to request for a breakdown invoice Charged him $4k for a 4 hour job that was not done properly as the basement re flooded again. Gave me a run around for 3 weeks to get a breakdown on the invoice. As you can see from the screenshot.poor work Watch out for these guys. They don’t get the job done and they overcharge. We had to also pay for their the permits they were suppose to already have. And also pay for the rental truck and fuel! Second image is from the basement re flooded again after work was done"

"I decided to get a quote from Heritage since my plumber wasn't available. They came to my house and quoted to replace two faucets at just under $2,000.00 (this included 2 Kohl faucets basic type, nothing fancy). They also wanted me to sign up for annual service at an additional charge. After I almost had a heart attack the cost, I declined their offer and said I think I need to look further. Finally, my original plumber was available. I bought the 2 faucets from home depot for $250.00. My plumber installed the 2 faucets, repaired an issue with my kitchen sink as well as install a new toilet for the total price of $225.00. If your smart, find someone else! I don't recommend this company unless you want to be raked over the coals."

"Good, no complaint"

"Patrick was great. He pulled a Rat from my kitchen line so great service!"

"I am writing to express my deep disappointment with the service provided by McGinley & Sons. Despite multiple attempts to resolve this issue, I have yet to receive the promised refund for work that was never completed. As a cancer survivor undergoing surveillance scans, the refund would greatly assist in covering my medical expenses. The lack of response and follow-through has added unnecessary stress during an already difficult time. In addition to this, I had to hire a lawyer to recover my down payment, which cost me additional money. Moreover, he did not offer to compensate me for the extra expenses, including hiring an electrician to install a wire for the heat pump he could not install. Despite repeated attempts to have the deposit returned, I finally received it after engaging legal assistance. I hope this review will encourage McGinley & Sons to address this matter promptly and fairly."

"DeSantis heating saved me over 8000 dollars. A previous company told me I needed a new furnace after 15 minutes DeSantis repaired it on the existing furnace costing me 79 dollars."

"I hired Merrimack Valley Plumbing to install a boiler in my home, and my experience was overwhelmingly disappointing. While the boiler functions, the installation process and quality of work raised numerous red flags. I want to share my experience to help others make an informed decision when considering this company. Installation Issues Code Violations: The exhaust is less than 3 feet from the gas meter, and the holes drilled in the joists for intake and exhaust are less than 2 inches from the bottom, both of which do not meet code requirements. Improper Venting: Both the exhaust and intake vents are installed too close to the ground (not meeting the 12-inch clearance required for expected snowfall) and are too close to each other (less than the 12-inch separation required). Unsealed Penetration: The hole drilled in the siding was left unsealed, creating a potential entry point for rodents. Condensate Drain Issues: The installed condensate pump is leaking and wasn’t tested. Additionally, rather than a permanent drain installation, they daisy-chained it into a pump for a portable air conditioner. Wiring Errors: The zones for the primary bedroom and second floor were wired backward, causing overheating in both areas. Missing Outdoor Sensor: The outdoor temperature sensor, critical for proper operation, was not installed. No CO Alarm: A carbon monoxide alarm was not installed, which is essential for safety. Unprofessional Workmanship: Trash, including a metal duct pipe, was left in the crawl space near live electrical wires. Process Concerns Permit Delays: The company failed to file permits before starting work. I only discovered this after contacting the town permitting office myself. Mismanagement and Delays: The project stretched far beyond the promised timeline, with repeated excuses about missing parts and limited crew availability, despite prior assurances that the job would be completed in two days. Broken Promises: They claimed a project manager would take measurements in advance to ensure a smooth installation, but no one came. Additionally, they rescheduled initially, promising a larger crew, only to send a single plumber on the first day. Misinformation and Deception Throughout the project, I encountered multiple instances where Merrimack Valley Plumbing provided misleading or false information: - They lied about the dates permits were filed. - They claimed delivery issues caused delays, though they should have anticipated these based on the advance photos provided. - They repeatedly shifted blame rather than taking accountability for the delays and issues. Overall Experience While the boiler itself works, the installation was riddled with code violations, safety oversights, and poor workmanship. Additionally, the company’s lack of transparency and repeated dishonesty made an already frustrating situation worse. I would not recommend Merrimack Valley Plumbing to others. Their lack of professionalism, disregard for safety codes, and failure to take responsibility for their mistakes created an unnecessarily stressful and costly experience."

"He was very observant of all the permissions needed for a gas water heater. I definitely would recommend them to anybody easy to talk to and great work."

"We recently switched our provider of propane to Palmer Gas & Oil and have been extremely happy with the process. Both Michelle and Kim were great on the phone, setting up our account, determining our needs, scheduling our installation and answering our questions. During our site survey it was clear that Michelle was quite experienced and made the next steps easy. The removal of our old tanks and installation of new ones went just as planned. Rick R and Nate arrived right on time and greeted us with a smile. After checking all of our gas operated appliances to be sure they worked properly, we sat down and talked with Rick about safety. While we’ve had propane for a number of years we weren’t aware of several things that he told us about. We just purchased a gas detector, something we hadn’t heard of before. It’s a great feeling to know that we made the right choice switching to Palmer and look forward to a long and pleasant relationship with the company."