Merrimack Valley Plumbing & Home Services

Plumbing, Drain Cleaning, Natural Gas Lines,

About us

Merrimack Valley Plumbing, LLC is a locally-owned and operated company committed to providing fast, affordable, and high-quality Plumbing. We offer HVAC repair, installation, and replacement services. We specialize in heating controls and simplifying complicated plumbing and HVAC systems to make them user-friendly. We strive to find solutions that fit everyone’s comfort needs, from construction projects to air conditioner replacement.

Business highlights

8 years of trusted experience
Se Habla Español
Emergency Services Offered

Services we offer

HVAC Installation/Repair/Service. Plumbing Repairs

Services we don't offer

Ask For Details

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available

Reviews

4.38 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
13%
2
0%
1
13%


Rating CategoryRating out of 5
quality
3.3
value
2.3
professionalism
3.7
responsiveness
3.7
punctuality
3.7

Filter reviews by category

Showing 1-8 of 8 reviews

Paul S.
03/2025
1.0
plumbing
  + -1 more
I hired Merrimack Valley Plumbing to install a boiler in my home, and my experience was overwhelmingly disappointing. While the boiler functions, the installation process and quality of work raised numerous red flags. I want to share my experience to help others make an informed decision when considering this company. Installation Issues Code Violations: The exhaust is less than 3 feet from the gas meter, and the holes drilled in the joists for intake and exhaust are less than 2 inches from the bottom, both of which do not meet code requirements. Improper Venting: Both the exhaust and intake vents are installed too close to the ground (not meeting the 12-inch clearance required for expected snowfall) and are too close to each other (less than the 12-inch separation required). Unsealed Penetration: The hole drilled in the siding was left unsealed, creating a potential entry point for rodents. Condensate Drain Issues: The installed condensate pump is leaking and wasn’t tested. Additionally, rather than a permanent drain installation, they daisy-chained it into a pump for a portable air conditioner. Wiring Errors: The zones for the primary bedroom and second floor were wired backward, causing overheating in both areas. Missing Outdoor Sensor: The outdoor temperature sensor, critical for proper operation, was not installed. No CO Alarm: A carbon monoxide alarm was not installed, which is essential for safety. Unprofessional Workmanship: Trash, including a metal duct pipe, was left in the crawl space near live electrical wires. Process Concerns Permit Delays: The company failed to file permits before starting work. I only discovered this after contacting the town permitting office myself. Mismanagement and Delays: The project stretched far beyond the promised timeline, with repeated excuses about missing parts and limited crew availability, despite prior assurances that the job would be completed in two days. Broken Promises: They claimed a project manager would take measurements in advance to ensure a smooth installation, but no one came. Additionally, they rescheduled initially, promising a larger crew, only to send a single plumber on the first day. Misinformation and Deception Throughout the project, I encountered multiple instances where Merrimack Valley Plumbing provided misleading or false information: - They lied about the dates permits were filed. - They claimed delivery issues caused delays, though they should have anticipated these based on the advance photos provided. - They repeatedly shifted blame rather than taking accountability for the delays and issues. Overall Experience While the boiler itself works, the installation was riddled with code violations, safety oversights, and poor workmanship. Additionally, the company’s lack of transparency and repeated dishonesty made an already frustrating situation worse. I would not recommend Merrimack Valley Plumbing to others. Their lack of professionalism, disregard for safety codes, and failure to take responsibility for their mistakes created an unnecessarily stressful and costly experience.
Description of Work: Install a 150k BTU boiler with 4 zones and a 45 gallon indirect water heater

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$24,000

Adolfo C.
12/2024
5.0
plumbing
  + -1 more
It went as expected
Description of Work: Hook up a gas dryer

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$432.68

The B.
05/2024
3.0
plumbing
  + -1 more
It took 3 plumbers but the job did get done and everyone was personable.
Description of Work: Leak repair.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Marcia Stuart
04/2024
5.0
Google Review
Very impressed with customer service, tech work plus thrilled to have heat again!!
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Merrimack Valley Plumbing & Home Services
Thank you for the glowing review! We're delighted to hear about your experience with our customer service and technical work. Ensuring our clients have efficient heating is our top priority.

Chrissy James
03/2024
5.0
Google Review
We have had a number of very positive and helpful experiences with Merrimack Valley Plumbing. Chris and his team did a complete overall of our furnace/HVAC system and we are very happy with the results and the process. The communication was great throughout and as anything arose, we were looped into the process and explained all steps taken. They also replaced a large amount of corroded pipe and we found them to be very honest and upfront with what needs to happen vs what we can hold off on. We look forward to continuing to work with MVP in the future!
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Merrimack Valley Plumbing & Home Services
Thank you for sharing your experience with Merrimack Valley Plumbing! We're thrilled to hear about your satisfaction with Chris and our team's work on your furnace/HVAC system, as well as our communication and honesty. Looking forward to continuing our great relationship and serving you in the future!

Scottie Farber
03/2024
5.0
Google Review
Jacob was thorough, respectful of our time and property, and solved issues we did not know we had.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Merrimack Valley Plumbing & Home Services
Thank you for your feedback! We're thrilled to hear about your positive experience with Jacob. His dedication to being thorough and respectful, along with his proactive approach to resolving hidden plumbing issues, is exactly what Merrimack Valley Plumbing stands for. We're here to ensure your property is in top shape and your time valued. Looking forward to serving you again!

Joe Zenga
03/2024
5.0
Google Review
Very informative, explained it thoroughly, great work attitude, ethic and knowledgeable, a pleasure to meet him as well as Anthony, both were good , very good, full furnace and hot water replaced and completed with in 2 days as promised by Chris, thank you for your honesty and integrity, highly recommend this company and Thank you Jason
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Merrimack Valley Plumbing & Home Services
Thank you for your kind words! We're thrilled to hear that our technician provided clear, understandable explanations and demonstrated a strong work ethic and knowledge. It's great to know you had a positive experience, and we look forward to serving you again in the future.

Dawn Vargas
03/2024
5.0
Google Review
Alexis was great, informative, and helped me make the best decision within my budget at the time of service.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Merrimack Valley Plumbing & Home Services
Thank you for sharing your experience! We're pleased to hear Alex provided you with informative guidance and helped you make a decision that fit your budget during the service call. At Merrimack Valley Plumbing, ensuring our clients feel supported in making cost-effective choices is a top priority. We're here whenever you need us!

    Contact information

    142 Primrose st., Haverhill, MA 01830

    https://www.merrimackvalleyplumbing.com

    Service hours

    Sunday:
    12:00 AM - 12:00 AM
    Monday:
    12:00 AM - 12:00 AM
    Tuesday:
    12:00 AM - 12:00 AM
    Wednesday:
    12:00 AM - 12:00 AM
    Thursday:
    12:00 AM - 12:00 AM
    Friday:
    12:00 AM - 12:00 AM
    Saturday:
    12:00 AM - 12:00 AM

    Licensing

    Licensed*

    Trade License Number
    15869

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Drain Cleaning,
    Natural Gas Lines,
    Drain Pipe Installation,
    Water Coolers,
    Water Filtration and Softening,
    Water Heaters,
    Heating and Air Conditioning,
    Electrical

    FAQ

    Merrimack Valley Plumbing & Home Services is currently rated 4.3 overall out of 5.

    Sunday: 12:00 AM - 12:00 AM

    Monday: 12:00 AM - 12:00 AM

    Tuesday: 12:00 AM - 12:00 AM

    Wednesday: 12:00 AM - 12:00 AM

    Thursday: 12:00 AM - 12:00 AM

    Friday: 12:00 AM - 12:00 AM

    Saturday: 12:00 AM - 12:00 AM

    Merrimack Valley Plumbing & Home Services accepts the following forms of payment: Check,CreditCard,Financing Available
    Yes, Merrimack Valley Plumbing & Home Services offers free project estimates.
    Yes, Merrimack Valley Plumbing & Home Services offers eco-friendly accreditations.
    No, Merrimack Valley Plumbing & Home Services does not offer a senior discount.
    Yes, Merrimack Valley Plumbing & Home Services offers emergency services.
    Yes, Merrimack Valley Plumbing & Home Services offers warranties.
    Merrimack Valley Plumbing & Home Services offers the following services: HVAC Installation/Repair/Service. Plumbing Repairs
    Ask For Details

    Contact information

    142 Primrose st., Haverhill, MA 01830

    https://www.merrimackvalleyplumbing.com

    Service hours

    Sunday:
    12:00 AM - 12:00 AM
    Monday:
    12:00 AM - 12:00 AM
    Tuesday:
    12:00 AM - 12:00 AM
    Wednesday:
    12:00 AM - 12:00 AM
    Thursday:
    12:00 AM - 12:00 AM
    Friday:
    12:00 AM - 12:00 AM
    Saturday:
    12:00 AM - 12:00 AM