Mr. Smokestack Chimney Service is a 2013, 2014, 2015, 2016, 2017 & 2018 Super Service Award Winner. Hi, my name is Robbie Markey, owner and operator of Mr Smokestack Chimney Service. Mr Smokestack Chimney Service is a CSIA (Chimney Safety Institute of America) certified company. We maintain an A+ with the BBB and we are extremely proud to state, we maintain a 5 STAR RATING on ALL online presence. We serve Raleigh and surrounding areas. Give us a call, you won't be sorry :-)...
Business highlights
17 years of trusted experience
Services we offer
2013 through 2018 Super Service Award Winner :-) Wood/Gas Chimney/Fireplace Inspections and Sweep/Cleaning, Chimney Repairs, Chimney Rebuilds, Chimney Cap Installations, Outdoor Fireplace Installations along with Indoor Fireplace Installations. We also specialize in re-facing/re-surfacing fireplaces along with application of all types of stone on the exterior of chimney structures. Mr Smokestack Chimney Service also takes pride in being a Regency and Buck Stove Wood-burning insert dealership.
Work took @ 3 days & looks like it went well. We'll be able to tell more when the first fires are set later in the year. I was told it should draw better. Each night the site was cleaned up nicely. I think the tenant did have a cleaning service come in & dust everything afterwards but seemed happy to have a working fireplace again.
Description of Work: I had purchased an Angies list cleaning for a rental property fireplace chimney. Mr Smokestack found a number of problems which were shown in pictures in their report. Among other things they recommended removing the old clay liner & replacing it with a metal flue. I showed the estimate to several people looking for any feedback on what might need to be done and the cost. Was told it was quite a job & the estimate probably fair. Had the work done as well as a cleaning for my own wood stove chimney.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Mr Smokestack Chimney Service
Thank you for taking the time to leave a positive review and feedback. We are pleased you and your tenants are pleased with repairs. We are however, shocked to hear you had to hire a cleaning service. Dust control is top priority with our company. If there's anything we can do, please let us know. Thank you, and have a great day!
Cathy H.
09/2016
5.0
chimney sweep
+ -1 more
I went very well. Everything was preformed to my satisfaction and they provided an inspection in writing of chimney area with recommended services.
Description of Work: Chimney cleaned and inspected
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Mr Smokestack Chimney Service
Thank you for taking the time to leave a positive review, we truly appreciate. We are thrilled you are pleased with Mr. Smokestack Chimney Service and are happy you accepted the estimate for the Water Repellent and that we were able to apply the repellent the very next day! We look forward to servicing your fireplace for many years to come. Have a great day!
Stephen B.
08/2016
5.0
chimney sweep
+ -1 more
Excellent work, didn't have the right part first week so returned the next and finished the work.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Mr Smokestack Chimney Service
Thank you for your positive review and feedback, we truly appreciate it. We look forward to many years of friendship. Have a great day!
Karen F.
08/2016
5.0
chimney repair
+ -1 more
He did a thorough inspection, courteous, explained everything in minute detail and he didn't a really good job.
Description of Work: He inspected the chimney.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Mr Smokestack Chimney Service
Thank you for your positive review and feedback, we truly appreciate it. We look forward to many years of friendship. Have a great day!
mark K.
08/2016
5.0
chimney sweep
+ -1 more
terrific service. prompt. courteous. very professional and kept working space very clean. clear explanation of services performed and opportunities to add (without the normal pressure to upsell.) Would definitely recommend them to anyone.
Description of Work: chimney cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Vernon T.
08/2016
5.0
chimney sweep
+ -1 more
Excellent. Called to confirm appointment day prior. Called 30 minutes ahead of arrival time. Showed up on time. Did an excellent job of cleaning the chimney. Provide details including an estimate of necessary repair. Cleaned up prior to leaving. Called after the appointment to confirm everything went well. Highly recommended.
Description of Work: Clean and inspected chimney.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Samuel C.
08/2016
5.0
chimney sweep, chimney repair
+ 0 more
We had them come out and do the cleaning and inspection. It was great. They took pictures and did everything they needed to do. They didn't charge anything besides $99.
Description of Work: I purchased a big deal from them. It was $99 for chimney sweep and safety inspection.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Samuel C.
08/2016
4.0
chimney repair
+ -1 more
While they were here for the inspection, they noted that a safety concern was that the plates inside our fireplace were cracked and they recommended that we replace them because it was a safety concern. So we said, "Great, let's do that too." They replaced one of the plates in the fireplace, one of the things we put the wood on. It cracked, and we called and asked them about it and they said, "Well, those particular items are not under warranty." The reason they replaced it was because it was cracked. Then it lasted a few months and cracked again and there is nothing we can do about it. The repair went great. They showed up, they were very professional, they did everything they needed to, they cleaned up afterwards. The experience upfront and during the actual repair, was great. I would have liked to have known that the part they were replacing was not under warranty and that if it were to be damaged, there was nothing that they could have done.
Description of Work: They repaired our fireplace.
Rating Category
Rating out of 5
quality
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$601.2
Edward L.
07/2016
5.0
chimney caps
+ -1 more
The technician arrived as scheduled and had a pre-fab cap in his van. He took before and after photos with his cell so I could see what I was getting. Done in no time with no fuss.
Description of Work: Needed a chimney cap to keep the birds from nesting inside.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$159
Response from Mr Smokestack Chimney Service
Thank you for your positive review and feedback, we truly appreciate it. We carry standard size single flue and multi flue caps in our vans and trucks so when clients are interested in a chimney cap we are able to install them that day. We look forward to servicing your fireplace and chimney for many years to come. Have a great day!
Maggie S.
07/2016
5.0
chimney sweep, chimney repair, fireplaces
+ 1 more
Fabulous! We've used them two times--the first time was on an Angie's List deal, and we were impressed with how much better they were than a company we'd used a few years ago who left our house dirty and the sofa smudged with soot. Mr. Smokestack was professional, on time, conscientious about keeping things clean, and left our premises in the same shape as when they arrived (except with a fixed chimney and fireplace!). We were given "before" pictures before any of the work was done, and once the work was done, we were given both "before" and "after" pictures. We are very impressed with the quality of their work. They will be our go-to company for fireplace work in future. Didn't realize they also do dryer vent cleaning, so we'll use them for that as well, once the time comes. Highly recommend!
Description of Work: Chimney sweeping; repair of masonry chimney on outside and firebox inside
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Mr Smokestack Chimney Service
Thank you for taking the time to leave such a positive review and feedback, we truly appreciate it. We always like to provide an inspection report with photos so you, as the homeowner, get to see exactly what we see when doing the inspection. Also, after repairs have been complete we always send the before and after photos for your records. We look forward to servicing your fireplace for many years to come. Have a great day!
Stacie W.
06/2016
5.0
chimney sweep
+ -1 more
Great experience, highly recommend this company for your chimney inspection.
Description of Work: Chris did an inspection and cleaning of our fire place. Then went over in detail the things to keep an eye on and repairs needed for safety. Pictures were included in the report and he took the time during the inspection to show me the issues in real time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Mr Smokestack Chimney Service
We can't thank you enough for your business along with your review, we truly appreciate it. Have a great day!
Allison W.
05/2016
3.0
chimney caps, chimney repair, fireplaces
+ 1 more
They were here in early May of 2016. I want to say $1500 (ish). That was the group where I needed something on a short time line and they did do that and I do appreciate that but they tore up the base boards and the flooring border and they didn't put it back. There was some sort of miscalculation and the slate, there was a gap between the slate and the mantel, 2 inch of just drywall and they basically told me like, oh, well sorry you need to get another handyman to do that. It was weird because the owner came out and was like are you happy and I said well I guess. They didn't work with me on finding a solution, first they told me they couldn't do it and the second time I called them they said well we can do it but it'll cost you a lot more money.
Description of Work: I used Mr. Smokestack Chimney Service. They tore up the base boards and the flooring border and they didn't put it back. There was some sort of miscalculation and the slate, there was a gap between the slate and the mantel, 2 inches of just drywall and they basically told me like, oh, well sorry you need to get another handyman to do that.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
5.0
$1,500
Response from Mr Smokestack Chimney Service
We are very sorry to hear you were not pleased with your mantel and slate installation. Based on conversations you requested the "cheapest" and "fastest" route because you were moving from the home. We worked diligently with our supplier and sent you photos for approval before proceeding in ordering materials. Before we left you told our technicians you were happy with our work. Typically unless we make an error we do not come out for free. If you want more work provided than what is originally agreed upon, we do charge for that for the additional work. Again, we apologize for any inconvenience and wish you the best moving forward in your new home. Thank you, and have a great day!
Tabitha E.
05/2016
5.0
chimney caps
+ -1 more
I called this company the first time my chimney cap blew off. They did a great job putting it back on but explained the old one only had tension clips holding it on and it might blow off again. I chose not to do the recommended replacement at that time. But of course the cap blew off again with this crazy stormy weather we've had! I called them back and had them install a new one that was mounted to the chimney with screws. They arrived on time and performed the work quickly. I would highly recommend this company. Great job Brendan!
Description of Work: Replaced missing chimney cap
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Mr Smokestack Chimney Service
We can't thank you enough for your business along with your review, we truly appreciate it. Have a great day!
RAYMOND G.
05/2016
5.0
chimney sweep, chimney caps
+ 0 more
chimney sweep showed up on time, inspected and cleaned chimney, and installed cap-mounted damper. Fast, clean, and professional.
Description of Work: inspection and cleaning of chimney installation of a few fireplace damper
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$608
Response from Mr Smokestack Chimney Service
We can't thank you enough for your business along with your review, we truly appreciate it. Have a great day!
Jo F.
05/2016
5.0
dryer vent cleaning
+ -1 more
He called when he was 10 minutes out and told me his name so I would know who to expect. He took pictures of before and after. He discovered that the hose to the dryer was disconnected so he got it reconnected for me. He was a very professional young man.
Description of Work: They cleaned out my dryer vent.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$177
Response from Mr Smokestack Chimney Service
We can't thank you enough for your business along with your review, we truly appreciate it. Have a great day!
Tabitha E.
04/2016
5.0
chimney caps, chimney repair
+ 0 more
I called Mr. Smokestack the morning of April 11th. The wind over the weekend had blown off my chimney cap. They thought they might have time to come out on the same day and they did. I was also offered a time on Tuesday if need be, with a contingency for Wednesday should it be raining on Tuesday. I was very impressed at their responsiveness. I contacted another company first however, and it was going to be 2 weeks before they could come out. Who knows what could have nested in my chimney in that amount of time. Needless to say once I talked to Mr. Smokestack, I went with them. I thought the price was very reasonable and they also did a chimney inspection while here. The repairman was very knowledgeable and noted what good condition my chimney was in. He did see one small problem so I will definitely contact Mr. Smokestack in the future for that repair. Know the the height of your chimney - it sounds like some companies don't have the equipment to accommodate work on chimneys over 45 ft tall.
Description of Work: Replaced a chimney cap that had blown off.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Mr Smokestack Chimney Service
We can't thank you enough for your business along with your review. We were thrilled that we were able to come out the same day you called in to reinstall your existing chimney cap. Since our technician finished his prior job a little early and was 5 minutes away from your home, we definitely wanted to get you taken care of before the rain on Tuesday! We look forward to hearing back from you regarding any further chimney/fireplace work you may want in the future. Have a wonderful day!
Jackie S.
04/2016
1.0
chimney sweep
+ -1 more
After purchasing this service I promptly went online to schedule the cleaning through their on-line scheduler. Unfortunately, I wasn't home when they called to confirm an appointment with me. When I did call them back they said they were fully booked and it would be late in the year before they could get to me. By the time they said they could work me in, several months would have passed. The lady I spoke to was very blunt about the fact they had tried to call and since I hadn't called right back they were booked up. Of course, they didn't offer a refund. I booked with another provider and was very satisfied with their service. Wouldn't recommend Mr. Smokestack because of the rudeness of their office help and because in my opinion they weren't customer oriented even though they had been paid in advance for their service.
Description of Work: No service was provided
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$85
Response from Mr Smokestack Chimney Service
We received your online purchase for a gas log tune-up on 4/17/15. Since there was no contact information provided we responded to your purchase email requesting you contact the office at your convenience to schedule your service. Since your requested dates for us to complete the service were on 5/1/15, 5/5/15, and 5/8/15 and we still hadn't heard back from you, we emailed you again through Angie's List on 4/28/15 requesting you contact the office to schedule the service. We do apologize that when you did contact us in November 2015 to schedule the service that we were booked. When we initially ran the deal you purchased, it was during off-season and we had plenty of availabilities at that time. When you called in November 2015, it was in the middle of our on-season and our busiest time of year. The offer was only valid for 6 months, and your deal had actually expired at that time, but we were willing to allow you to schedule the service anyways. If anyone in our office was rude to you in any way we apologize for that. We typically have impeccable customer service, which you can read about on all of our reviews across the board. Unfortunately, since you purchased the service through Angie's List, they are the company that would have to provide you with a refund. We know you stated you used another company; however, if you do decide you want the gas log tune up, we will still honor this deal. If not, although this deal was purchased a year ago, Angie's List may still refund your money back. Thank you for your time, and have a wonderful day!
Meleata P.
04/2016
5.0
chimney sweep, chimney repair, animal removal
+ 1 more
Gene was the technician who came out to service our property. He arrived promptly (early, in fact) for our appointment and called about 30 minutes before his scheduled arrival to provide his ETA. Gene was polite and helpful, carefully explaining the work that he was contracted to complete that day. He surveyed the chimney and explained that a squirrel family had built a nest at the top of the chimney. He worked quickly and efficiently to remove the nest. He also inspected our chimney and provided an estimate for additional work that needs to be completed in the future as our home is 27 years old. Due to our experience with Mr. SmokeStack Chimney Service, we will be sure to call them for any of our future work on our chimney.
Description of Work: I purchased a deal for a Chimney Sweep and Safety Inspection, due to the fact that we had a squirrel caught in our chimney. The technician came out and identified the source of the problem, removed the squirrel's nest from the chimney.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$159
Response from Mr Smokestack Chimney Service
Thank you for taking the time to leave such a positive review and feedback, we truly do appreciate it. We are thrilled you had a great experience with Gene and Mr. Smokestack Chimney Service. We look forward to servicing your fireplace for many years to come. Have a great day!
They were even early to the appointment, and very professional. As regards price, we really don't have anything to compare their estimate for the repair work to; just that perhaps our perspective on pricing may be skewed because of living on a teacher's salary. They did provide the Angie's List discount on their estimate without our even asking, which was nice!
Description of Work: Cleaned our masonry chimney. Inspected and recommended additional work (cleaning, sealing and replacing firebox) due to safety issues. They did provide pictures of the issues. Used them previously and would do so again.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from Mr Smokestack Chimney Service
We can't thank you enough for your business along with your review, we truly appreciate it. If you are interested we do work with a local financing company that offers as low as 0% financing. Their link is on our website [hyperlink removed]). We can also do part of your estimate now and the rest at a later date. If you have any questions feel free to give us a call. We look forward to servicing your fireplace for many years to come! Have a great day!
Janice C.
04/2016
5.0
chimney sweep, chimney repair, fireplaces
+ 1 more
The technician was very professional and knowledgeable and answered all of my questions thoroughly. The estimate to replace the chase cover and put mesh on the existing cap was over $1000. This was much more than I expected (I have not yet gotten any other estimates), so I am not sure I will be able to do the suggested repairs, but overall the company was very responsive and easy to work with.
Description of Work: This was an Angie's List deal to have the chimney/fireplace cleaned and inspected. They cleaned out the fireplace and chimney, inspected the inside and outside, then provided an estimate for suggested repairs.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Mr Smokestack Chimney Service
Thank you for taking the time to leave a positive review and feedback, we truly appreciate. Here's a little information on our chase covers; they are 18 gauge galvanized and comes with a cross brake which prevents water from collecting on top of your chase cover, and a drip edge which diverts water away from your chase. They are top of the line and come with a 10 year warranty. We hope to hear from you soon, and hope you have a fantastic day!
Douglas S.
03/2016
3.0
chimney sweep
+ -1 more
When you select one of the special deals on Angie's list (in this case with this vendor) you are asked to provide 3 times for service to be performed with the thought process being that the vendor would receive that information and respond accordingly. I selected 3 dates per the form only to be emailed by the vendor asking me to contact them to schedule the work. When I did contact them and informed them that I had already provided that information via Angie's List I was succinctly told that "We don't use that." My response was then "Well why is it there and Why don't you?" Again a short response of "Well we just don't use it." After I informed her of the dates and times I had selected I was informed that none of those would work with this vendor. No apology but I was told I could get a refund through Angie's list which I did. So I cannot rate the work but I can say that their customer service skills can you some assistance. I understand that this is a break between Angie's list and the vendors they work with but I couldn't process my payment without providing dates for service. So if Angie's list isn't going to make it a requirement for vendors to access this option and vendors are not going to use the feature then something needs to be changed to eliminate the frustration for the consumer and the potential for ratings such as this.
Description of Work: Nothing.
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
2.0
punctuality
2.0
Response from Mr Smokestack Chimney Service
We apologize that the dates you selected as your preferred service dates were not available. When you purchase through Angie's List your name and address are ONLY provided. There is no contact information provided so we ask that you contact the office so we can speak with you directly to schedule your appointment. When you did contact the office it was already after your first requested date. We do try to schedule your appointment on one of the dates requested, but if those dates are already booked, there is absolutely nothing we can do about that. We had no other option but to look for our next available date. We apologize that none of the other dates worked for you, and since they did not work for you that's when we suggested that you are able to get a refund from Angie's List if you would like. Again, we apologize for any inconvenience and hope you have a great day!
Wendy S.
03/2016
5.0
chimney sweep
+ -1 more
The service was great! I was called to see if they could come a little early as he was ahead of schedule. He showed up at exactly the time he said he would. He informed me of all the steps that the would be performing and then got started. He was very efficient and professional. At the end, he showed me everything that was accomplished and offered an estimate for what he recommended. He was very easy going about everything. I am planning to do the work that was recommended in the fall. They then emailed me the receipt for today's work and the estimate for the recommended work. Really amazing service and I would use them again in a heartbeat.
Description of Work: My chimney was fully inspected from top to bottom and cleaned. Then I was shown all the pictures before and after.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Mr Smokestack Chimney Service
Thank you for taking the time to leave a positive review and feedback, we truly appreciate it. Our technicians always like to go over the photos from your inspection with the homeowner so you can see exactly what we see. Then we send over an inspection report with annotated photos for your records. We look forward to completing your repairs in the fall and servicing your fireplace for many years to come. Have a great day!
Daniel L.
03/2016
5.0
chimney sweep
+ -1 more
If all transactions with vendors went this smoothly - The world would be a better place. Tech arrived on time, was super nice and respectful. Did a full inspection and cleaning. I have cracks in the fire box (News to me) - Tech offered to repair that day as it was a standard part. Turns out the parts I need aren't standard, but the fact that he tried to fix it the same day is amazing and wonderful to me. They have sent me a quote for the special order part, it's a bit more expensive but that's to be expected with a special order part. I'll be calling them to get the part ordered and have them complete the repairs. I highly recommend.
Description of Work: Provider did a chimney cleaning/sweep and inspection
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Mr Smokestack Chimney Service
Thank you for taking the time to leave such a positive review and feedback, we truly appreciate it. If there is enough time allotted while the technician is out on the day of your inspection we always like to try to complete the repair if we are able to. As soon as you contact us to get back on the calendar for repairs, we will get your special order refractory panel ordered for you. We look forward to seeing you soon. Have a great day!
l It went well. We needed roof repair because of a few leaks, but the first roofer who came told us the chimney was falling apart and needed to be fixed before the roof was fixed. So we called Mr. Smokestack because it was rated highly on Angie's List. Mr. Smokestack does not use subcontractors, which I think is great. Two employees, Evan and Zack, came right on time to inspect chimney and provide estimate. They took many pictures of the chimney, close-ups, to show the damage and what needed to be done. They showed us the pictures on a tablet and explained everything so we could understand it. Back at the office, someone prepared a beautiful "Inspection Report" with photos that had arrows pointing to the problems and explaining what would be done and for how much. We accepted their offer. I paid $69.99 for the initial visit, but on Angie's List the company had listed "Free Inspections," so I called the office and they said, "We do give free inspections to Angie's List members but we didn't know you were one." They agreed to take the $69.00 off the final price. Evan and Zack came back on the agreed upon day, worked on fixing the chimney for an entire day, but didn't finish it. While he was inside checking the fire box Evan noticed that there was a crack between the firebox and the brick surrounding it, which was a fire hazard, and said he'd fix it with mortar when he was working with mortar on the chimney, for no extra charge. About 10 days later Zack and Dave came out to finish the job, which took about half a day. They showed us pictures (close-ups) of the new, repaired chimney, which looked brand new. These employees go out of their way to make their customers happy. And they appreciate working for a company that treats all customers fairly and honestly. Besides receiving a free inspection, I also received 10% off my final invoice for being an Angie's List member. We were very impressed with how nice and personable and hard working the employees were, with the way they presented before and after photos, the detailed inspection report, and the free crack repair.
Description of Work: Fixed a chimney that was falling apart. Brought it up to code by extending the 3 terra-cotta tile flue liners. Added a flue cap. Repaired mortar. Poured a new chimney crown pad. Power washed chimney. Applied 2 stage water treatment. They noted that the chimney also needed new flashing, but we decided to leave that to the roofers who would be coming after them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from Mr Smokestack Chimney Service
Thank you for taking the time to leave a positive review and feedback, we truly appreciate it. We pride ourselves on excellent customer service both in the office and out in the field and are pleased you had such a wonderful experience. We always like to send the homeowner before and after photos so they see exactly what we did to their fireplace and/or chimney. We look forward to servicing your fireplace for many years to come. Have a great day!
Fireplace inspection and cleaning: Everything went great. Eric was on time, professional, and did a great job cleaning the fireplace (including going up on the roof on a very windy day to check out the chimney cap etc.). He left the house clean and we were pleased with the detailed inspection report (with pictures) that we were provided. He did show us the cracks in the rear and base refractory panels and gave us an estimate for repair. Refractory panel installation: Brendan & Gene were on time (early even!) and completed the work within the window of time promised. They also left the area clean. I could tell one of them was more experienced than the other because a few questionable comments were made, but overall I was happy with the service. Every time I had contact with the office, whether it was calling to schedule the inspection, repair, or to confirm appointments, the office was very professional and had excellent customer service.
Description of Work: Fireplace inspection and cleaning, followed up with new rear and base refractory panel installation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$961.92
Response from Mr Smokestack Chimney Service
Thank you for taking the time to leave a positive review and feedback, we truly appreciate it. We pride ourselves on excellent customer service both in the office and out in the field, and are pleased you were happy with your experience with Mr. Smokestack Chimney Service. We look forward to servicing your fireplace for many years to come. Have a great day!
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Service Categories
Chimney Sweep,
Chimney Repair,
Fireplaces,
Chimney Caps,
Gas Logs,
Masonry,
Roofing,
Dryer Vent Cleaning,
Animal Removal,
Heating and Air Conditioning
FAQ
Mr Smokestack Chimney Service is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Mr Smokestack Chimney Service accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Mr Smokestack Chimney Service offers free project estimates.
No, Mr Smokestack Chimney Service does not offer eco-friendly accreditations.
Yes, Mr Smokestack Chimney Service offers a 5% senior discount.
No, Mr Smokestack Chimney Service does not offer emergency services.
Yes, Mr Smokestack Chimney Service offers warranties.
Mr Smokestack Chimney Service offers the following services: 2013 through 2018 Super Service Award Winner :-) Wood/Gas Chimney/Fireplace Inspections and Sweep/Cleaning, Chimney Repairs, Chimney Rebuilds, Chimney Cap Installations, Outdoor Fireplace Installations along with Indoor Fireplace Installations. We also specialize in re-facing/re-surfacing fireplaces along with application of all types of stone on the exterior of chimney structures. Mr Smokestack Chimney Service also takes pride in being a Regency and Buck Stove Wood-burning insert dealership.