Get matched with top appliance repair pros in Bunnlevel, NC

"They were very accommodating to My time. They called me immediately and arranged to come the next morning on time. The repair man had a challenging time Moving my refrigerator. He worked slowly and steady apologized for taking so long. My refrigerator stopped working he showed me that the compressor was fine. it was the fan needed to be cleaned. Their price was fair and they told me toward the end what the cost would be. I would definitely recommend them and if I need another appliance fixed I would surely call Them refrigerator stopped"

"These technician is assigned to diagnose refrigerator ice maker issue. He came in other day to diagnose the issue. He hardly stayed 5 mins and said we need to switch off the refrigerator for 24 hours before he can diagnose the issue. He said he will come back on wednesday morning hours to diagnose the issue. But he updated the warranty company saying it product issue and should be covered under product warranty. Why these technicians are so dishonest on this, and i have seen technicians doing these for last couple of claim request."

"I called for repair service (not under warranty) because my LG refrigerator was no longer cooling. Was able to get an appointment quickly and the woman who answered the phone was so nice. I was told that I would receive a call when the tech was on the way - I did not but I was able to follow on the map which was a great tool. Tech came in, put their tool bag down, opened my refrigerator and said "Thats not good." Asked if we heard some kind of ticking - which we did not. Never touched a single tool or looked at anything else . Then he decided I needed to replace the compressor and we received an estimate for approximately $1400. He then let me know about the options they had on-site that I could replace mine with. I was under the impression that there would be a more thorough diagnostic and as I see from your previous responses to other reviews, that is what I should have had. I understand that the techs are experts in their field but I expect more from a diagnostic than opening the door. After my appointment I got a little nervous and called the business to ask questions as I wasn't confident with the way the visit went. Was told the supervisor was on the phone and he would call back. Now it's Thursday, almost a week later and I never heard back so I called again today. Told the woman who answered that I was waiting on a call back and she said there were no notes in the system so just wanted to know what was going on. I let her know and asked her what a diagnostic should have consisted of and told her my concerns. She put me on hold and was going to get the supervisor on the phone. Instead, she got back on and let me know that the supervisor said that the tech is an expert so he just knew it was the issue without doing anything else (along those lines, not verbatim). How confident should I be in the service I received, especially when that is a supervisors response? And honestly I thought it might be the compressor myself before I called because that seems to be an issue but I called your business so that I could be sure it was the issue and because you would do a diagnostic to confirm. I didn't pay so someone could tell me my refrigerator wasn't cooling. I already knew that. Would you be confident if you pulled into a car repair shop because your car was acting up and they looked at it and told you the engine needed to be replaced without looking at anything?"

"Great job"

"Dishonest pricing; do not give these people your business. My mom waited weeks to be able to have someone come look at her washer, and they only gave her a date and never called to tell what time they were coming. The repairmen couldn't find anything wrong with her machine, just determined it was working ok after 15 minutes. Then they charged her $100+ for doing nothing. I can understand charging something for a service call, but that just seemed super excessive, like they were taking advantage of a single, nice old lady."

"I was so pleased with the prompt reply and service. Came out within a few hours. Diagnosed problem with honesty and repaired issue. Very pleased and will use again"

"I ordered a part from this company for my dryer. They claim: 2 Day Quick Delivery! 365 Day Return Policy! Free Tech Support! I returned the unused part in their own packaging and they refused to provide a refund! Apparently, there's some hidden small print in their return policy that if you open the box and touch the product, that item is no longer eligible for a refund. They claim that the part showed signs of installation such as scuff marks. I asked for the part to be sent back to me for inspection by other professionals, but they refused because they disposed of the part. I've never encountered with such a scam company as this one and advise all to stay away from their misleadings! Good luck trying to get a refund from them, you're not getting one."

"Deceptive on price and price gouging. Extremely poor customer service. Inspection cost was not disclosed up front, on site we were told ‘I don’t handle that aspect’. Ultimately charged almost 1,000 for an inspection. I called 3 times to inquire about it, but no manager would return my call. Months later they decided it was easier to push to collection agency than simply call me to reach an agreement. Not a company that respects or cares about customers."