Get matched with top appliance repair pros in Bunnlevel, NC

"This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8."

"Great job"

""Alem and his associate did an excellent job installing an ADA-compliant handicap ramp, ensuring it met all required standards to pass inspection. Despite some challenges along the way, we maintained clear communication and worked efficiently to complete the project on time and to specifications.""

"I had an appointment set up and no one showed, When we tried to call and text no one responded called several times without a response Finally got a response i was told they had a lot of clients and he forgot my appointment then he hung up on me. . DO NOT use this company, save yourself time and and do your research."

"These technician is assigned to diagnose refrigerator ice maker issue. He came in other day to diagnose the issue. He hardly stayed 5 mins and said we need to switch off the refrigerator for 24 hours before he can diagnose the issue. He said he will come back on wednesday morning hours to diagnose the issue. But he updated the warranty company saying it product issue and should be covered under product warranty. Why these technicians are so dishonest on this, and i have seen technicians doing these for last couple of claim request."

"Paid nearly $150 for the tech to come out and tell me that they’d ordered the wrong part for my dishwasher. Weeks later I’m being hounded for an additional $50 as a restocking fee for the wrong part they ordered. Definitely using someone else next time."

"This company's customer service has gone way down hill. I have been a customer of ARS for decades but based on my last two interactions with them this may not last. Several weeks ago my AC was not working. The first technician found that there was a leak but his leak detector was not working. Another technician came out the next day and determined that the reversing valve was leaking and needed to be replaced. The part needed to be replaced and I was without AC for six days. I called several times to try to find out what was happening and was always told that someone would call me back. I never received a call. When the part arrived I was told that the technician would be there between 12 and 4. When I called after 5 I was told that I was still next on the technicians list. When he arrived after 8 he told me that no one else could handle my repair because he had the part on his truck. On October 7 I had a technician out to do my semi annual maintenance. He found that the outside temperature sensor needed replacement. Once again the part needed to be ordered. It is now October 17 and I have not heard anything from ARS. If I try to call I get the same nonsense about someone calling me back."

"I called for repair service (not under warranty) because my LG refrigerator was no longer cooling. Was able to get an appointment quickly and the woman who answered the phone was so nice. I was told that I would receive a call when the tech was on the way - I did not but I was able to follow on the map which was a great tool. Tech came in, put their tool bag down, opened my refrigerator and said "Thats not good." Asked if we heard some kind of ticking - which we did not. Never touched a single tool or looked at anything else . Then he decided I needed to replace the compressor and we received an estimate for approximately $1400. He then let me know about the options they had on-site that I could replace mine with. I was under the impression that there would be a more thorough diagnostic and as I see from your previous responses to other reviews, that is what I should have had. I understand that the techs are experts in their field but I expect more from a diagnostic than opening the door. After my appointment I got a little nervous and called the business to ask questions as I wasn't confident with the way the visit went. Was told the supervisor was on the phone and he would call back. Now it's Thursday, almost a week later and I never heard back so I called again today. Told the woman who answered that I was waiting on a call back and she said there were no notes in the system so just wanted to know what was going on. I let her know and asked her what a diagnostic should have consisted of and told her my concerns. She put me on hold and was going to get the supervisor on the phone. Instead, she got back on and let me know that the supervisor said that the tech is an expert so he just knew it was the issue without doing anything else (along those lines, not verbatim). How confident should I be in the service I received, especially when that is a supervisors response? And honestly I thought it might be the compressor myself before I called because that seems to be an issue but I called your business so that I could be sure it was the issue and because you would do a diagnostic to confirm. I didn't pay so someone could tell me my refrigerator wasn't cooling. I already knew that. Would you be confident if you pulled into a car repair shop because your car was acting up and they looked at it and told you the engine needed to be replaced without looking at anything?"