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2.57 Reviews
Showing 1-7 of 7 reviews
Evan D.
08/2024
appliance repair
+ -1 morePaid nearly $150 for the tech to come out and tell me that they’d ordered the wrong part for my dishwasher. Weeks later I’m being hounded for an additional $50 as a restocking fee for the wrong part they ordered. Definitely using someone else next time.
Description of Work: Replace leaky upper spray arm gasket. Instead they ordered a door gasket, so repair was not possible on this visit.
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$200
Robert K.
04/2024
appliance repair
+ -1 moreAfter an initial leak repair on our dishwasher, other issues appeared immediately. After multiple service trips where issues were misdiagnosed, we finally had a technician perform proper diagnostics and identify the issue. Mr. Appliance was willing to refund all our parts and service charges only if we continued to pay for more work. As we wanted to simply buy a new dishwasher rather than award them more work, they insisted on charging us for service visits. Poor business practice to recoup a full service visit cost given the relatively low cost to the business to send a tech out on a 20 minute visit.
Description of Work: Dishwasher repair
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$620
Richard H.
07/2023
appliance repair
+ -1 moreThis is the worse customer experience I have EVER seen. My washing machine needed a new locking unit which I was told was an EASY FIX.. They charged me $127 before looking at it, but I was told this was for the visit. They then were going to charge me another $200 plus for the part .. BUT, they couldn't ever find the right part .. and kept lying to me .. saying "oh, they sent us the wrong part". When I called to complain after multiple visits by repairmen, the Owner told me they would not refund my money, but if I wanted it fixed, it would be an additional $60". What? DO NOT EVER CALL THEM!
Description of Work: Washer repair
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Jim Y.
06/2020
appliance repair
+ -1 moreEstimation of $800+ to repair a fridge of only $500. Ended up getting a new one. Will never use this service again
Description of Work: Very expensive
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Kelly S.
11/2018
small appliance repair
+ -1 moreGreat service. Professional and efficient.
Description of Work: Our above range Microwave stopped heating. Cost of parts & Repair was going to be more expensive than replacing so had them come back and install new microwave. $220 for installation ($89 diagnostic fee paid during initial visit was credited towards the installation fee).
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Yes, I recommend this pro
$220
Christopher S.
04/2017
appliance repair
+ -1 moreDiagnosed washer as not worth repairing. Came back to replace defective switch on dryer. Competent, prompt, fair.
Description of Work: Diagnose washer; replace dryer switch
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Yes, I recommend this pro
Patricia C.
10/2016
appliance repair
+ -1 moreAll I needed was a simple dryer repair.
Description of Work: Had a dryer they were doing a warranty repair on. It took them 7 trips to my house over a coarse of 2 months and still did not fix my dryer. Another company out of Greensboro was called and they fixed the dryer on the first trip. Needed a part that was less than 20.00 and took them less than 30 minutes to fix. Then to top it off the technican pushed down on the top of my dryer to close the top and put a huge dent in the top of my almost new dryer. I called the manager"Tim" and he all but, called me a lier , and said his guy did not do it. I was making it up and they would not cover fixing it. During the coarse of the 7 trips they did not show 3 times and I had to call and find out why and reschedule. They were suppose to call me before they come. This happened once. I was on the phone very single week for 2 months getting it rescheduled because of them not showing.So my advise is do NOT call this company for any kind of repair unless you want to be without your item for a very long time and a lot of money if your item is not under warranty. TERRIBLE company and terrible manager.
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Response from Mr. Appliance of Durham-Chapel Hill
Contact information
3622 Lyckan Pkwy Suite 1007B, Durham, NC 27707
http://www.mrappliance.com/durhamLicensing
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Service Categories
Appliance Repair,
Appliance Repair - Small,
Kitchen and Bath Remodeling,
General Remodeling
FAQ
Mr. Appliance of Durham-Chapel Hill is currently rated 2.5 overall out of 5.
Mr. Appliance of Durham-Chapel Hill accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Mr. Appliance of Durham-Chapel Hill does not offer free project estimates.
No, Mr. Appliance of Durham-Chapel Hill does not offer eco-friendly accreditations.
No, Mr. Appliance of Durham-Chapel Hill does not offer a senior discount.
No, Mr. Appliance of Durham-Chapel Hill does not offer emergency services.
No, Mr. Appliance of Durham-Chapel Hill does not offer warranties.
Mr. Appliance of Durham-Chapel Hill offers the following services: Appliance Repair
Contact information
3622 Lyckan Pkwy Suite 1007B, Durham, NC 27707
http://www.mrappliance.com/durham