Get matched with top water heater pros in Sappington, MO

"I cannot recommend Kirkwood Plumbing/Mr. Rooter anymore after my experience. I called because the copper pipe on my water heater (I believe the temperature and pressure valve) would leak when we took a shower. The plumber they sent was very nice and told me that he discovered the issue was a failed PRV. He said that when multiple faucets ran at the same time, the pressure was reduced and that meant the PRV failed. I even asked if this would fix the leaking copper pipe on the water heater and he said yes. He quoted me $785 to replace and although that seemed a bit high, I agreed. He left and got the part, came back and replaced it. Well, when he was done with that replacement he said he “looked closer at the water heater” and actually my expansion tank had ALSO failed and was mostly water when it should be air. Only he just looked and discovered this after doing $800 of work??? And oh the pipe between the water tank and expansion tank had been leaking at some point but was not now. He recommended a new expansion tank and replacing that pipe section. He quoted me an additional almost $700 to do that job!!! And told me that the leaking from the water heater would not be fixed until he also did this. He said he thought the PRV had failed causing the expansion tank to fail and he would need to go out to get a new expansion tank too. He apologized for not realizing that sooner he said. This is completely unacceptable. At this point I’m essentially held hostage by your company to complete the job as the already $785 would not have fixed the leak as told. I told the plumber it’s disappointing because if I knew it was a much bigger issue I would have likely gotten other quotes, and in addition, I don’t feel like I could really trust him or the company at this point. I agreed to do the expansion tank for an additional $271 and would wait for the pipe to be fixed since it was not currently leaking and only showed signs of leaking in the past. I will never again use this company and will make sure to spread my experience. While doing some jobs you may discover additional issues, this wasn’t the case here. All he had to do was test the expansion tank (which is apparently a common failure for temperature and pressure valve issues) BEFORE starting the job and give me a quote for the actual fix. Not do an expensive job saying it will fix the issue and then saying that it wouldn’t fix it after. He even said it was his mistake. Again, he was very polite, but it is completely unacceptable to essentially hold your customers hostage halfway through a job saying the first fix wouldn’t even fix the problem, after doing it. I’ve since learned that the expansion tank should have immediately been tested for this issue and that it was rather backward to check the PRV first, as the expansion tank is often the culprit in these cases and that considering he said that it was mostly water rather than air, it would have been easy to diagnose. As for the PRV, with the water off it maintained 60psi and dropped 10-20 points when two faucets were on, which I have since learned may also be normal operation and not needing replaced. I’m not sure if this is how all customers are treated or just women customers. My advice is do not use this company. They respond quickly but will gouge you and not provide upfront pricing. He could have saved himself two trips out (making this take much longer) as well as given me upfront pricing had he just “looked at the water heater closer” the first time- you know the apparatus I called them out for in the first place. Offering “upfront pricing” is clearly not something they do. I now feel like I paid $785 for a service I did not need when I really just needed a new expansion tank and could have paid for that/fixed that without replacing the PRV and checked to see if that fixed the problem. I even told him I did not have pressure issues. Beware for unneeded services at a high cost and not adequately diagnosing the problem or even investigating until AFTER finishing unnecessary work."

"Sam was very courteous and did great work. New Years Day and he came out and did the job quickly. You ask for better service."

"I recently had a positive experience with Dunn Service regarding boiler issues, and I wanted to share my thoughts. The technician arrived promptly at the scheduled time and approached their tasks with expertise and precision, ensuring that all problems were thoroughly addressed. The pricing for their professional services was reasonable. Overall, based on my experience with Dunn Service—characterized by politeness, professionalism, and fair pricing—I would highly recommend their services to anyone facing heating and air conditioning issues."

"Only rating 1 because it doesn't go lower. Had a new unit installed end of Sept 24. First time power goes out on 11/5, no electricity. When tri state sells you a product, they pitch their amazing customer service with all these guarnatees of knowing when your unit is out before you know and having someone there within 24 hours etc. Well, the first call we make we are told it will be the end of Nov to get someone out to look at it. 3 weeks. Nobody shows up. Then we get a call that says "your appointment on Dec 12 has been canceled and the earliest we can get to you is Jan 16th. This is 2.5 months wait to get service to fix a nearly $20k unit, that is upcharged because of the excellent service. You can't get anyone to answer your call. you wait on hold for 20 minutes, then have to leave a voicemail in which you will not get called back. Based on my experience, find someone else and pay less. Even if the service is bad, which it can't be worse than this, you save money! @kohler"

"It went very well. Both times I have used Roto Rooter the experience went well. The servicemen involved were extremely efficient and very willing to take care of the problem as quickly as possible. Any time I need a plumber in the future I plan to call them."

"Jacob thoroughly looked over everything; water lines, gas line, igniter, gas valve, connections, etc.. He took the time to make sure everything was working properly and even educated me on a few things I didn't know."

"Fast, prompt service with a smile. Excellent workmanship and quality! Highly recommended. You get the value added for the money spent."

"Mike contacted me within minutes of submitting my request on Angi. He was respectful of my time, kept his appointment time and he quickly resolved my clogged sink. I appreciated his professional, thoughtful and polite attitude. Highly recommend!!"

"I can't thank Steve from Anytime Plumbing Services enough for his outstanding service! When I found myself in a plumbing emergency on a Saturday morning with a tight deadline, Steve came to my rescue. He arrived promptly, which was impressive given the short notice. Steve's professionalism and courtesy were evident from the moment he stepped in. He took the time to listen to my concerns and thoroughly explained every step of the repair process. I appreciated his transparency and clear communication, which put me at ease during a stressful situation. What really stood out was Steve's integrity. Despite my urgent need for help, he didn't take advantage of the situation. His pricing was fair, and he completed the job efficiently without any unnecessary upsells. The quality of Steve's work was top-notch, and he resolved my plumbing issue quickly and effectively. Thanks to his expertise, I was able to meet my deadline without any further complications. I highly recommend Steve and Anytime Plumbing Services for their reliability, skill, and honest approach. It's reassuring to know there's a plumber I can trust for both routine and emergency services. Five stars! â â â â â â â â â â â â â"