Dunn Plumbing, Heating and Air Conditioning / Dunn One Hour Heating and Air Conditioning

Very impressed with the professional appearance and demeanor of the installers. They initiated a series of pre install checks around the home that solved some issues and found a few problems that needed to be solved before they started. On top of going the extra mile, the install was successful and I'm a very satisfied customer. The manager was responsive and accommodating. Highly recommend Dunn One Hour Plumbing, Heating and Air Conditioning.

Got a clear and comprehensive quote on replacing two HVAC units. Rob outlined options for the units and for financing. The quote was very good compared to one other I’ve received.

Called on monday morning to schedule air conditioner repairs. I was told by connor at the time someone would be on site tuesday at 7am. connor called back later that evening and stated it will still be tuesday, but scheduling would change to between 930 and 130. When no one showed up I called and spoke with connor again and found that he doesn't have me scheduled at all. His response was, I'll call you back. I'll see if I can get a tech over to you. About an hour went by with no call from connor. I called the company again to tell them I had an appointment with another company and the response I had received was that they really didn't care. Connor seems to have his head up his a**. And the receptionist should be fired. Terrible company with even worse cutomer service.

I put in a request to Angie for someone to come and replace my kitchen sink which was damaged. I received a response from the provider and spoke to a representative named Connor spelled KONNER.. I explain to Connor the service needed, which was the replacement of my kitchen sink. Explain to him that I had a new sink that I purchased from Home Depot to be placed in place of the old sink. Connor then gave me a quote of $225 and we did at that time set up a time for the company to come out and do the reinstall of the kitchen sink, once the worker arrived at my house, he immediately asked to see the new sink which I showed him the box he acquired was, where was the Fossett and I explained to him that it was a one piece unit. The worker told me that he was not here to install a sink but only replace the faucet and I told him that was incorrect. I informed the worker that per me and Connors discussion that he knew that it was filled for Will at new sink to be installed and not just a faucet. He did informed me that Connor was incorrect and that’s why he works in the office and not in the field quoting me a new price of $425 . I told him that this definitely was not what me and the representative from the company discussed he then left, so he did no work, and was really quite rude and very unprofessional. I have screen prints of our conversation and a copy of the email and text of me and the company representative that show that definitely the quote given was for a sink replacement and not installment of a faucet..

Robert came out same day and recharged my refrigerant. He was excellent to work with and will use again if needed.

Very informative and detailed. Parts we needed not in stock we just couldn’t wait due to extreme heat conditions. Other than that I would highly recommend

I got a new hvac, top of the line trane installed in 2019. My capacitor already blew on my compressor unit. It was one thing to charge me $200 for an after hours visit on a Saturday but then they wanted to charge me another $600 for the freaking capacitor and 5 min of labor! Surely the 5 min of labor should be part of the $200 house call! I would have accepted $100 for the $15 capacitor but I told them to keep it for $600! They told me the part was covered under warranty as well! So confused by this business! They told me if I swap my own capacitor the will void my warranty. At this point I’m curious what my freaking warranty would even cover?

Great job. Good rate. Timely responses and services.

Robert was thorough, prompt, efficient, known, explained everything and fixed the problem!! Very satisfied.

They were very polite and fixed the problem quickly The company had to order the part so took more than a day but completed the service quickly The furnace is working again right before winter

Great! Thorough, professional, friendly and outstanding customer service.

Farrell B. Is the best! Friendly, knowledgeable, and Efficient!!! Will only use Dunn 1 HR

Rob has been our serviceman for the past 2 years and is excellent. He takes the time to explain what is going on and is very professional. Will definitely use Dunn for future AC service needs.

Technician spent an hour or more inspecting, testing and cleaning my AC and furnace units. I feel confident it was a conscientious review going into the Spring and Summer.

It was very good, I use them most of the time.

A-ok! Dunn OneHour HVAC is always top notch!

Tech was able to fix the issue during the investigation phase of the work order. The tech also explained what to look for in the future to help prevent a call to them.

He was great! It was emergency call and he quickly. Up and running quickly

We are very satisfied. Nathan showed up on time and got our unit working within a couple hours. He is very personable and was very professional.

The installation went well. The team was professional and worked tirelessly to finish the job by end of the day.

Robert was very professional and on time.

Robert did a great job in checking out my furnace that wasn't operating and provided me with the next steps I needed to take with the gas company. I can't say enough good things about Robert. He was so extremely helpful and informative. I'm a delighted customer and am glad I have Dunn for my heating and cooling needs.

It went great. Very professional and well-versed in his craft. Very knowledgeable

Our tech Robert installed an intake pipe for our HVAC unit to the outside. Tech arrived and completed the work to specifications. We will continue to use Dunn for our HVAC needs going forward. Thank you!

Excellent On time Knowledgeable tech Friendly staff I’d recommend them to anyone