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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Online repair. He has helped me in the past and I cannot say enough nice things about him. The next day I had a tiny issue and he responded immediately. Thorough. Thank you!"

"0 stars. Installed an ac unit and a new furnace around early 2022. All scratched up on both when the techs were done. I spoke with the owner and he didn’t want to make it right. Instead, he had somebody drop off 2 beat up nasty spray paint cans for us as a customer to fix ourselves.. Don’t think so after your company got paid to do a job and failed. DO NOT HIRE THIS COMPANY."

"Christoper was our technician, he was prompt, courteous and went above and beyond for us. 5 star rated all the way."

"Terrible. I paid 3 times to have them out here. Was told I need a permit.. another $200... but they couldn't even fix it . Told by another business did not need drain field repaired... the drain field was dry. Waste of almost $1000 total. NEVER EVER AGAIN."

"Scott and his team transformed our back room area by installing a 84x64 picture window from a solid wall. Very responsive, fast and clean with attention to detail. Will definitely hire again!"

"Awful experience. Discussed with them prior to the contract what we wanted done. They brought a vague contract pricing out all the work, which we assumed was everything we had asked for. This was after it took them about a month to even get started. We secured financing for the work, but when the work started, a number of things we had discussed weren't what they were doing at all. We had discussed a jacuzzi style tub with jets and wiring going into the wall with that, and that is not the tub that we got. They offered to replace it, but of course, that was going to cost more. We asked to have a plumbing leak inspected and fixed in another bathroom, that we were then told we understood would be covered in the contract and financing that we had secured. Once work began, suddenly that was going to cost us more. What should have been a 2 week project at most that we called in June to have fixed, I'm writing on October 4th, and after waiting for 2 days being told the painter will "be there today" and holding my daily plans for that, finally he showed on the 3rd day. Now I'm left with an unfinished wall in the room they were projected to work on, and a gaping hole in my bathroom wall upstairs because as a disabled veteran on a fixed income that had secured financing for everything, I can't suddenly handle the surprise charges like putting the wall back together where they cut it out, despite a detailed discussion prior to the start of work that they would build an access panel into that wall. If you have work you need to get done, you're better off holding your pipes together and hoping the hard water we get locally leaves behind enough residue to eventually patch the leak itself than hiring these guys. Would not do business with again."

"He showed up on time and did a great job. Gave good suggestions on isolating fixtures as a look-ahead for future work. Cared about the neatness of all the sweated joints and the spacing/look of new piping. Very conscientious. Cleaned-up after himself. Happy."