AppliancePartsPros.com

I ordered a part from this company for my dryer. They claim: 2 Day Quick Delivery! 365 Day Return Policy! Free Tech Support! I returned the unused part in their own packaging and they refused to provide a refund! Apparently, there's some hidden small print in their return policy that if you open the box and touch the product, that item is no longer eligible for a refund. They claim that the part showed signs of installation such as scuff marks. I asked for the part to be sent back to me for inspection by other professionals, but they refused because they disposed of the part. I've never encountered with such a scam company as this one and advise all to stay away from their misleadings! Good luck trying to get a refund from them, you're not getting one.

Ordered a new Mullion to replace my original because of a broken spring. After installing the new part, I realized it was defective because it would not spring out enough to create a seal for the door. After finding the same part locally, I sent the part back for a refund which I was told they wouldn't offer a refund because I already installed it. Sad customer service.

Worked great. Good price, fast shipping. Fit like a charm.

I had a question about microwave repair. He answered all my questions and was extremely knowledgeable and helpful. Unfortunately new parts are no longer available for model in question. He gave me part # if I wanted to call around for a used part somewhere. Got lots of good info.

Very well. Removed ice and explained where the problem originated.

right part, quick response, turned out to be the circuit board.

Appliance Parts Pros followed through. Made sure parts were here as promised. Thank you so very much!!

Chad knew exactly what the problem was. Came in knocked it out and works better before the issue came up.

I chatted with the representative and they recommended an oven light switch replacement that cost about $36. I ordered the part, installed the part and it didn't fix the problem. I contacted them, they recommended replacing the door lock without getting all the information. I kept asking questions and then they recommended I purchase another $140 in parts (strangely - a clock/timer that is supposed to fix the oven light?). They won't take back the oven light switch because I had installed it. I don't know how anyone would know if it worked or not without installing it. They didn't mention the return policy when I ordered it. Very disappointing.

I received the parts within a week as promised

In trouble she did need an order a part and was back in one week. Overall very satisfied. I will definitely use again

Initial response to Angies list inquiry message was a little slow, took about 36 hours. (I later realized I could have just gone to their website and hit the chat button but they should respond more quickly) After they responded, they confirmed the part I needed. I ordered the part, it came the next day. Now my microwave is working fine. Thanks!

Good garbage disposal-installed quickly Technicians knowledgeable

It went well. The service was performed promptly at a time convenient for me.

First of all it took over a week to get someone to drive over from Tyler (to Longview). The person who came out grumbled about having to do the work since it was out of warranty. However, that was NOT the issue. It was a recall problem. He stated he would have to go back to the shop and order the part and that it could take a few weeks. We never heard from him again. I called and left messages for him and he never called me back. I assume the payout for recall/warranty work is not worth it to them???

The parts were received as requested and I was able complete the repairs successfully myself.

Ok, bought new refrigerator which we found on sale.

Very well. The repairman checked the washer thoroughly, and determined that we didnt need to replace the motor at this time. We really appreciated his honesty and professionalism. Will definitely call them the next time we need any household appliance repairs.

Excellent - the front load washer door suddenly wouldn't latch, so machine wouldn't wash, right when my old dog was very ill and I was overloaded with soiled towels and blankets. This company is the only certified Samsung repair facility around, and although they are in Missoula and I am a 3 hour drive away in Whitefish, they were very helpful and understanding. They came up within two days and ordered parts for overnight delivery so I would have the washer up and running as soon as possible. Also, Gage provided many tips on prolonging the life of my appliances.

We have ordered several replacement parts for various appliances (dishwasher, refrigerator, washer) and everything has always been satisfactory. Website shows videos on how to install certain parts and also include a diagram of your appliance. Fast shipping. Very helpful!

Janice was very helpful, cheerful and confident. Gave us help regarding a stuck sock in our washing machine's discharge pump. Also quoted us a price for the pump if we needed to order it. I am cancelling our expensive service call appt.

They have each part we needed in stock and received in a couple of day. Their website has detailed videos demonstrating how to make the repairs. My husband did it, and we saved on having a repair person come out. Worked out great!

They agreed that the parts alone are more than what the dishwasher is worth - that it would be much more cost effective to see about purchasing a new unit instead. The online chat person was quite helpful and patient.

I was very happy with them and I would highly recommend them. Two people came out and lifted it out. They found out the part that was not working. He took this microwave where all there equipment was. They told us to replace the whole stove. They are cheaper than others and their prices are reasonable. They were here when they said they would.

Very knowledgable about troubleshooting my model...part was here in two days!