Z PLUMBERZ North America

Christoper was our technician, he was prompt, courteous and went above and beyond for us. 5 star rated all the way.

Feel we were overcharged to replace the shutoff valve for our outdoor spigot. $323 for less than an hour of labor and a $30 part.

I received a text that Dan would be arriving 20 minutes before my scheduled window which was welcome news. He arrived at that time and was professional. He did wear a mask for anyone curious in these weird COVID times. 30 minutes later all of his tools were picked up and I had a working drain.

The team here responded really quickly, set up the time, did the job the next day even! Couldn't be happier and price was best I could find even.

Excellent, fast, professional service

Excellent! They came out within hours of calling them and provided great customer service.

These guys were great! Very knowledgeable and easy to work with. Their price was outstanding. I requested one change half way through the project, and the plumber realized another thing that could be done differently to make the project significantly better, which he did. I would have gladly paid more for the changes, but he kept the price the same as quoted. I most definitely will hire them again, and highly recommend them for any plumbing project.

Excellent! They came out, and did it.

It was excellent, the guy was great. They were on time and very educational. They helped me know what I can do to prevent the problem in the future.

They had good customer service, attention to detail, knowledge, and experience. Matt can identify the problem and sole it. Business wise it's always fair compared to other companies and the quality was excellent.

Everything was great, they did a great job.

It was excellent. They were very professional, honest, they were thorough on their estimate and keep their appointment on time, and it was a really good experience.

It was very good. Fair price, quick, easy, and the technician was a professional person

I was very pleased with the work they did on the sewer at my Troy home. Courteous and very professional service. They do the job right.

My bathtub has been draining really slow for several days. I called Plumbing Professors because they were highly recommended by a coworker. I had an appointment scheduled for the next day. Chad called that morning and asked if we could get the issue fixed first thing - He showed up on time and fixed my clogged bathtub super quick! He talked me through what he was going to do and gave me all the disclaimers in case something broke. All went really well and my bathtub now drains quicker than ever. Would definitely use Plumbing Professors again in the future.

he extended and bypassed the overflow pipe out so it reach right down into the ground, and used a roto-rooter to clean out the pipe even though he didn't have to do that. They called an hour before saying he's on his way. He is ALWAYS very professional and ON TIME

Very knowledgeable and capable plumbers. I highly recommend for any plumbing related issues.

This is my second time using Plumbing Professors, and they did a great job again. I noticed a water spot on my basement drop ceiling on Monday night. I had an appointment by Tuesday afternoon. Tim, the plumber, was also a hour earlier than his estimated time, and the office called first to let me know he was coming. I showed Tim the problem, and he explained everything thoroughly. Turns out I had not one but two leaks on the same pipe, so it took longer and cost more than we originally thought. Overall, I found Plumbing Professors prices to be competitive and about the same as other plumbers. I am really pleased, and I plan on having them out again in a few months to replace some hard to turn on/off valves.

It was a rather disappointing experience. They tried to be good about it. When they snaked the drain their machine damaged my basement floor. One of the rubber feet came off their machine and it vibrated and kind of tore up the tile. They were very good about that. I mean, they came out right away and wanted to compensate for that. We made an agreement. I should have just had them cut me a check because I was not too happy with what they did afterwards -- it was just one particular gentleman. What I agreed to was to take two of their drain maintenance products and then they agreed to look at a leaky sink I had. They came in, looked at the sink and said it was the faucet itself. I had two identical faucets in there so I went out and bought two faucets, then when they came back they sent a different guy who was kind of not willing to honor the verbal agreement that they gave. He said he would only install one. I said, well, okay, and then he started pricing what the second one would be and he had it all out and said they were going to add this on. So they charged me $125 to put in a faucet so he kind of had an attitude. He was just about the money so they left a bad taste in my mouth. If they just would have said they were sorry about this and here were my faucets they would have been a lot better. Overall this is an excellent company, they are available 24/7. Their prices -- I think $125 for a sink is kind of outrageous, but they are professional plumbers, I know they charge a lot. It cost $235 to snake the drain. This is the first time I have ever had that done. They guy was great. They have a toll free number, schedule right there and they come evenings and Saturdays. The customer service phone line staff is very good when you call them.

A written quote was never provided.

Plumbing Professors were real heroes for us. I heard their name through Glen Haege the Master Handyman (on the radio), and I liked that they didn't charge extra for nights and weekends. On Saturday, Feb 27, my husband and I decided we could fix our leaking, pedestal sink in our master bath. We ended up taking the pedestal apart - BIG MISTAKE! We could not get the thing reassembled and attached to the wall. Plus, we discovered that the original plumber who installed the sink and faucet (a very reputable company) had mis-threaded the U-bend (trap), so we could not screw that apart. Also, the original plumber had not used any plumbers putty or caulk, and we had all this mold under the two faucet handles where water was seeping in from everyday use. Not to mention that the original plumber did not screw the sink into the wall. He merely "glued" it to the wall with caulk so it nearly fell on husband's foot when we removed the pedestal. I called Plumbing Professors on Sunday. They said someone could be out that evening. The plumber showed up early, and he called before arrival. Off to a good start! He was a really nice guy and spent several hours at our house reassembling the sink in our very small bathroom. He also went though and corrected all the other problems that the first, negligent plumber had caused, inlcluding making sure the sink was securely connected to the wall. He even took the time of remove the old caulk from the floor and wall where the previous plumber had "glued" the pedestal to the floor and the sink basin to the wall. After all those hours, I thought this would cost a fortune. But the $230 price was reasonable, and he even took the coupon I found on the company website. I was very loyal to my previous plumbing company. But after this screw up with the sink (I paid $400 for that work), I am done with them. Plumbing Professors are my new, go-to guys. Very happy customer here!

Had roots cleaned out on 11-1-15. Had a big flood on 11-6-15. Ruined the carpet in a finished room because all of the roots were not cleaned out and the caps were not reinstalled right. Called them back and they came out and said "not our fault, it's your drain and I tried to show you the video" I do not need to see a video, I trusted you to do it right. If you need to see the video, by all means, go ahead. Anyway, they re-snaked it and it appears to be fine. I know that you can not get all of the roots out but, you should be able to get enough out for the drain to function. That's what I paid 240 for. Anyway, I'm stuck with a room that needs new carpet. No help from them, they couldn't even wet-vac the mess. Told me to contact my insurance co. They are good at claiming their innocence and double talk about what caused this mess. Good luck. Note to Plumbing Professors: You cannot treat a finished room like a regular basement where a flood could just be mopped up.

They did a great job. He came and really got us out of the bind. He was here at 10:30 in the evening and I really appreciated that. They were wonderful. He was very professional. We were very impressed with the work they did. We were very thankful. For me $300 was high, but for an emergency call, I guess it wasn't that bad. We were happy to pay the $300 because we had to get this handled because we were having the cover put in the next day.

Our sewer line backed up Saturday after Christmas 2014, during party of course, due to tree roots invading clay pipe. Got one quote Monday. Called Plumbing Professors (PP) on Monday evening. Scott Vogler, Lining Coordinator for PP, came by Tuesday as promised for a camera inspection and lining quote. He was prompt, very professional, knowledgeable and courteous. He wore booties inside. He took his time, thoroughly explained everything and answered all our questions - even beyond sewer line questions. We appreciated the time he took because we couldn't find any friends with recommendations or online reviews for pipe lining. We considered lining whole sewer line, which is mostly cast iron in good shape but turns to clay near city sidewalk down to manhole, but Scott advised us lining just the clay pipe causing problems with tree roots was sufficient at this time. They scheduled us for first thing Friday, January 2, 2015 - probably could have been earlier, except for holiday. They arrived promptly at 8:30 am as promised. Mitch, Scott and two other workers. They explained again and got started right away. Everything went smoothly. They had all materials ready. Scott informed me that preparation is key and they complete a checklist before they leave office to go to job site. They worked like a well-oiled machine. First, they camera'd the line, then hydro jetted to clean pipe and remove roots, measure, install liner, let it cure in place. They do "pull in place" install as opposed to the inverted method. All work took place outside from clean-out to manhole. Then they gave us a DVD of our line showing before with tree roots and after with liner. They cleaned whole work area before leaving, you couldn't even tell they were there. They pull any permits before arrival. They spoke with city person when he stopped by. From arrival to departure, it took six hours for about 25 feet liner. We paid exactly quoted price - it's flat fee, not hourly. PP has many years of experience in installing CIPP. We first got quote from another good plumbing company, but they just recently started offering liners and hadn't done any yet - plus they couldn't schedule us until February. We were very happy with PP and would hire again and recommend to others. Sewer problems are the worst and it's nice to have some peace of mind.

I was very impressed wi the technicians knowledge and skill. He fixed the problems and, although he had to come back a second time, there was no additional charge to fix the original toilet problem. He was fastidious in protecting our kitchen floor during the rooting procedure on the kitchen sink. These are true professionals.