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"I’d like to warn you all about Octagon Construction and the horrible experience we have had with them. Before Thanksgiving, the machine overflowed. For hours. Filled my basement. Serv Pro came and tested everything and determined our floors needed to come out in the basement, kitchen, hall, bathroom and laundry room. Octagon Construction told us we were next on the list. We moved into a hotel. They told us it would be done in a week . They came for a few days and then no one showed up. For days. Mike reached out to them & they said they went to do some other job. Then they told us it would be another week. And then another week. And then another week. When we finally came home after a month + my house was completely filthy. Every nook, every cranny, under several inches of dust, including upstairs, in my bedroom, in my drawers. Everywhere. I took time off from work and started cleaning. Every single thing I own. My previously freshly painted walls now had stuff smeared on them that wouldn’t come off. The dust isn’t regular dust but more like some dust and goo combo that isn’t easy to clean off. Mike had to repaint the walls. But worse, our floor looked like s***. There were tiles popping up everywhere. There were huge gaps around the edge & the trim. The insurance guy came. A tile expert came. And then Octagon informed us we would have to move back to the hotel. I lost it because I’d just spent several days cleaning from the time I got up until the time I went to bed. They promised that this time they would clean. They said they would be done Sunday. When I finally got home Tuesday my couch was IN PIECES in the middle of the living room and s*** was in piles. And the dust was back on everything again and in every nook and cranny. My basement is covered in the dust and wood shavings. My refrigerator is dented. My brand new stool has a hole on it. My weights are covered in thinsulate. There are dings in the walls, paint on the floor, scratches on my fridge and walls. A plant is just entirely missing. I sent pictures to Alex, the schmuck who’s the contact at Octagon. This morning , after promising they would clean everything when he told us we had to move back out, I sent pictures when I got home, I get this message “We have met and exceeded our contractual obligations for our agreed upon scope of work. You will be receiving our invoice for the balance due. “"

"When I called the mold company for my lab results. They gave me a person named Ricardo Echeverria, Senior Mold Analyst to call for the results. He verbally told me that the cause was something like a remodel, construction going on. There was a red flag for a VOC called Methylene Chloride--Banned outdated paint. I sent Ricardo and email asking if I can have a report of what he said in writing. I only received a contaminants list. I said, I am not a scientist and do not understand the lab results.I never received a response back from him. I called Jeremiah Bancroft a few times and asked for a written explanation of the causes. He could not supply me with a written explanation because it was a legal issue. I asked for his help. I need your help. Jeremiah said, go to your primary care for a doctors note. That was the last time I spoke to him on September 19, 2024"

"Hasnâ  t done it yet."

"Not at all impressed with this company. I was referred to them by my homeowner's insurance claims adjuster after I had water damage in my home almost 3 weeks ago. Their communication has been downright terrible to nonexistent. Each time they were at my home, they left without telling me that they were leaving (despite me being home), necessitating a call to their office to find out when they would be coming back. They repeatedly failed to provide either verbal or written updates as to when they would be coming back or what the next steps would be as far as the work they would be performing. I was kept in the dark throughout the entire process. Even when I tried to talk to the guys who were here working, I would only get very abrupt 1-2-word responses. They came and collected their drying equipment 10 days ago. At that time, I asked them if they would be doing any further work/cleanup and they said that Josh (the project manager) would be in touch with me within the next day or two with an update. I never heard from Josh or anyone at Bouchard ever again. I don't even have any paperwork from them! They are now holding up my entire insurance claim because my claims adjuster has not received their mitigation report, despite the fact that it has been nearly 2 weeks since they allegedly completed their portion of the work on my home. My adjuster has reached out to them several times without a return call or production of a mitigation report so that they can finalize my claim so that I can have my contractor start putting my home back together. It has now gotten to the point where my adjuster has asked me if I can get in touch with them for this report because she has tried multiple times to no avail. This is simply unprofessional and beyond unacceptable. No homeowner should be left hanging like this. I have been living in a demolition zone for nearly 3 weeks now and my insurance company cannot compensate me for the items that were damaged in my home as well as the drywall, ceiling, and flooring that need to be replaced until they receive the report from Bouchard. I am sick of looking at giant holes in my walls and ceilings and damaged hardwood flooring. There is absolutely NO excuse for it taking even remotely this long. Lastly, their workers left cigarette butts in my driveway and also left behind two large trash bags filled with debris in the entryway of my home. I will never use this company again and I would strongly advise avoiding them at all costs!"