Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Bouchard Cleaning & Restoration, Inc.

Carpet Cleaning, Furniture Refinishing and Repair, Biohazard Remediation,

About us

We are a family owned business serving Maine communities for over 30 years. We are a member of DKI, the largest contracting network in North America. As a member of DKI, we can call on other DKI companies to assist us with large losses when necessary. All DKI members have to adhere to strict guidelines ensuring the same great service abilities.

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

We are a 24/7/365 emergency response provider for fire, water and mold remediation. We have trained technicians to assist with your carpet and upholstery, duct cleaning, floor care and stubborn odor removal needs.

Services we don't offer

We do not provide janitorial services or weekly cleaning services.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

3.03 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
67%
3
0%
2
0%
1
33%


Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.5
responsiveness
3.0
punctuality
3.0
Showing 1-3 of 3 reviews

Johanna A.
02/2025
1.0
Not at all impressed with this company. I was referred to them by my homeowner's insurance claims adjuster after I had water damage in my home almost 3 weeks ago. Their communication has been downright terrible to nonexistent. Each time they were at my home, they left without telling me that they were leaving (despite me being home), necessitating a call to their office to find out when they would be coming back. They repeatedly failed to provide either verbal or written updates as to when they would be coming back or what the next steps would be as far as the work they would be performing. I was kept in the dark throughout the entire process. Even when I tried to talk to the guys who were here working, I would only get very abrupt 1-2-word responses. They came and collected their drying equipment 10 days ago. At that time, I asked them if they would be doing any further work/cleanup and they said that Josh (the project manager) would be in touch with me within the next day or two with an update. I never heard from Josh or anyone at Bouchard ever again. I don't even have any paperwork from them! They are now holding up my entire insurance claim because my claims adjuster has not received their mitigation report, despite the fact that it has been nearly 2 weeks since they allegedly completed their portion of the work on my home. My adjuster has reached out to them several times without a return call or production of a mitigation report so that they can finalize my claim so that I can have my contractor start putting my home back together. It has now gotten to the point where my adjuster has asked me if I can get in touch with them for this report because she has tried multiple times to no avail. This is simply unprofessional and beyond unacceptable. No homeowner should be left hanging like this. I have been living in a demolition zone for nearly 3 weeks now and my insurance company cannot compensate me for the items that were damaged in my home as well as the drywall, ceiling, and flooring that need to be replaced until they receive the report from Bouchard. I am sick of looking at giant holes in my walls and ceilings and damaged hardwood flooring. There is absolutely NO excuse for it taking even remotely this long. Lastly, their workers left cigarette butts in my driveway and also left behind two large trash bags filled with debris in the entryway of my home. I will never use this company again and I would strongly advise avoiding them at all costs!
Description of Work: Cleanup/demolition after toilet overflowed in home, causing significant water damage

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Bouchard Cleaning & Restoration, Inc.
[Member Name Removed], We are working with you and your adjuster to finalize your claim. You are right, we have had issues getting in touch with you. It took us calling the insurance adjuster to even get in to pick up our equipment. Considering the extenuating circumstances, we worked hard to care for your property and provided the services that were needed.

Sandy W.
09/2016
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: Bouchard's came on time, they were professional in explaining to me their process for cleaning my furniture and rugs. And the results were good. Still, I'm left with the feeling that had there been a problem, the technician might not have known what to do outside of the basic knowledge of his machinery. He went at a silk rug a little too carelessly for my pleasure. Nevertheless, no harm done. I would recommend Bouchard's for regular broad loom carpets.
Rating CategoryRating out of 5
Yes, I recommend this pro

terry G.
10/2014
4.0
carpet cleaners, furniture repair
  + 0 more
they told me they would be over at 8:30 am on Thursday and the were right on time. They did an outstanding job and I think the orice was very reasonable.
Description of Work: cleaned couch marching chair and two area rugs - great value and the products came out terrific

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

    Contact information

    94 Banair Road, Bangor, ME 04401

    www.bouchardcleaning.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Furniture Refinishing and Repair,
    Biohazard Remediation,
    Mold Testing & Remediation,
    Floor Cleaning and Waxing,
    Air Duct Cleaning,
    Window Cleaning,
    Water & Smoke Damage,
    Upholstery Cleaning

    FAQ

    Bouchard Cleaning & Restoration, Inc. is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Bouchard Cleaning & Restoration, Inc. accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, Bouchard Cleaning & Restoration, Inc. offers free project estimates.
    Yes, Bouchard Cleaning & Restoration, Inc. offers eco-friendly accreditations.
    No, Bouchard Cleaning & Restoration, Inc. does not offer a senior discount.
    Yes, Bouchard Cleaning & Restoration, Inc. offers emergency services.
    No, Bouchard Cleaning & Restoration, Inc. does not offer warranties.
    Bouchard Cleaning & Restoration, Inc. offers the following services: We are a 24/7/365 emergency response provider for fire, water and mold remediation. We have trained technicians to assist with your carpet and upholstery, duct cleaning, floor care and stubborn odor removal needs.
    We do not provide janitorial services or weekly cleaning services.

    Contact information

    94 Banair Road, Bangor, ME 04401

    www.bouchardcleaning.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed