Baxter Floors specializes in high quality, minimal impact, Hardwood Flooring Installation, Refinish, and Care. We place a particular emphasis on working with our clients to fully understand their design goals, any particular constraints their project may have, and then recommending the best products & procedures to meet those goals. Our goal is to establish long term professional relationships with our clients.
Business highlights
19 years of trusted experience
Minority Owned & Operated
Women Owned & Operated
LGBTQ+ Friendly
Se Habla Español
Family Owned & Operated
Eco Friendly
Services we offer
Hardwood floor refinishing, installation, and maintenance
Description of Work: These guys were great! I needed a major deep clean done on my hardwood floors. We have lived in our current home for 15 years and have done ongoing cleaning and maintenance but nothing like the service performed. It was great. We had new hardwood floors installed and they were able to get our old floors to blend (not match) our new floor luster. We will absolutely use Baxter Floors again.
Description of Work: Deep cleaned wooden kitchen floor, applied multiple coats of polyurethane. The floor looks spectacular!!! I will use Baxter Floors again!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$299
Lucienne S.
12/2014
1.0
flooring contractor
+ -1 more
.
Description of Work: They came and took some measurements in September. We are currently at the end of November, and I'm still waiting for an estimate!
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
2.0
punctuality
2.0
Mrs. J. S. W.
10/2014
3.0
floor cleaning
+ -1 more
unknown
Description of Work: Mr. Baxter stated that there was a mistake in the description of the service he was offering. He said someone doing the write-up of the service made the mistake. In other words, the mistake was not his. I asked if he would take a look at the job and give me an estimate. He did not contact me for a requested appointment leading me to ask for a refund. He said he would gladly give me a refund. I now seek the refund that he promised. All in all, it was a waste of my time.
Rating Category
Rating out of 5
Response from Baxter Floors
Unfortunately for all involved, there was an error in the Big Deal as written up by the Angie's List sales department. This promotion was re-run of a very successful "Deep Clean" Big Deal campaign that we ran in Washington DC, Montgomery County MD, and Northern VA in the Spring of 2013. I was under the impression that the Angie's List sales team would use the same wording for this round as was used originally. Instead, someone inserted the word "Polish" into the description so that it read "Deep Clean & Polish" which led to tremendous confusion. By the time I caught it, it was too late to correct. I sent an email to all of the purchasers of the Big Deal clarifying what was being offered and gladly offering a refund to anyone who felt that the clarified service wasn't what they were interested in. In initial discussions with Mrs. Wood I indicated that I would be happy to come to the house and give an estimate. Unfortunately, before we finalized the details of an appointment, I left for a meeting out of state and had very limited access to email and phone service for the duration. I sincerely apologize for all of the confusion that this error has caused, and the currently running Big Deals for the Deep Clean have been corrected to reflect the correct description of the service being offered. - Grant Baxter President, Baxter Floors
Phyllis P.
09/2014
5.0
floor cleaning, hardwood floor
+ 0 more
He did a great job on the floors.
Description of Work: Cleaned floors - $99 for Hardwood Floor Deep Cleaning and Polishing.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Arlene B.
06/2014
5.0
flooring contractor, hardwood floor
+ 0 more
Great to work with.
Description of Work: Wood floor repair.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
J HENRY A.
06/2014
5.0
hardwood floor
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Nancy L.
02/2014
5.0
floor cleaning, hardwood floor
+ 0 more
That was good.
Description of Work: I used the Big Deal and floor cleaning/polishing/waxing services of Baxter Floors. They cleaned the hard wood floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$112
Denise O.
05/2013
2.0
hardwood floor
+ -1 more
unknown
Description of Work: Grant Baxter from Baxter Hardwood Floors emailed the day I purchased his Big Deal and asked when we wanted to schedule. I explained we were having some work done and the floor cleaning would be last so probably not until the end of May. He said just let him know. 2-3 weeks ago we emailed and asked him to give us a call as we may need a bigger job than originally anticipated and wanted his opinion. He never responded. My husband and I each emailed him one more time and my husband then called him twice over the next two weeks. We heard nothing in response. Since we could not communicate with him at all, we got a refund and moved on to another company who actually wants the work.
Rating Category
Rating out of 5
Jack L. B.
04/2013
5.0
hardwood floor
+ -1 more
VERRY WELL DONE!
Description of Work: Baxter Floors is to provide an additional estimate to refinish some areas, but have set the above tentative date to do the work. Mr. Grant Baxter did come, reviewed the floor area, recommended some areas for refinishing, very professional. Mr. Grant Baxter is a person to do your floors. He is very professional, knows wood floors. The final results were excellent! We are very pleased with the results & will use Baxter Floors in the future!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$262
Subhash C.
04/2013
4.0
hardwood floor
+ -1 more
To the expectation.
Description of Work: Hard wood Floor Cleaning.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$320
Carolyn C.
04/2013
5.0
hardwood floor
+ -1 more
Fine
Description of Work: Mr. Baxter cleaned our oak floors as requested. He also discussed with me the damage to our kitchen flooring and what he recommended the other vendor needed to do to fix it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$119
jmn J.
04/2013
5.0
hardwood floor
+ -1 more
Just fine ....
Description of Work: Did a nice job of cleaning wood floors in kitchen - and i extended offer to cover other areas too. Very professional andnice guys. Have not used them for refinishing, just for deeper clean. They know their stuff, and were good about moving furniture, putting back in place.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Debbie Y.
04/2013
3.0
hardwood floor
+ -1 more
Cleaning went fine,
Description of Work: Cleaned the hardwood floors in my kitchen and entry way. I asked about refinishing and possibly installing some new hardwood floors. Measurements were taken. I've never heard from him again.?
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$150
Barbara M.
04/2013
5.0
hardwood floor
+ -1 more
See above
Description of Work: I had a few conversations and emails with Grant Baxter before service, as I wanted him to wax my dark stained floors as well as clean them. He was very responsive and quick to follow through. I needed to change the date and he couldn't have been nicer. He did his work quietly and professionally and even gave me the left over wax for touch ups.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
David G.
03/2013
5.0
hardwood floor
+ -1 more
Great
Description of Work: Cleaning of maple floors in kitchen that had gotten gritty over past 5 years. Excellent work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Sarah F.
03/2013
5.0
flooring contractor, hardwood floor
+ 0 more
Please see above.
Description of Work: Mr. Baxter came over to our house on a Sunday afternoon to measure and provide the estimate for our first floor bedroom. They began the work that evening! Everything about their work was friendly, professional, courteous, and efficient. They were very careful moving furniture and our personal belongings and left the room immaculate. The floor looks spectacular and it was a scratched up mess before they went in. Also, we had just had the room and baseboards painted and there was not a nick on on any freshly painted surface, including the baseboards. Even the painter was impressed! I cannot recommend Baxter Floors highly enough.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Hardwood Flooring Sales and Installation,
Flooring Sales and Installation,
Floor Cleaning and Waxing
FAQ
Baxter Floors is currently rated 4.8 overall out of 5.
Baxter Floors accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa