Baxter Floors

After talking with several flooring companies, Baxter Floors was the clear choice. The owner, Grant Baxter, impressed my wife and me with his deep knowledge of his craft, easy going personality, and detailed explanation of every step involved. We told Grant what we thought we wanted for the refinished color, and he sanded and stained four small squares on our living room floor with colors he thought were in line with what we wanted. This made choosing the perfect stain color very easy. The job started and finished on time and proceeded exactly as we were told it would. Our hardwood floors look brand new and are absolutely beautiful. We will highly recommend Baxter Floors in the future. Great company!

After talking with several flooring companies, Baxter Floors was the clear choice. The owner, Grant Baxter, impressed my wife and me with his deep knowledge of his craft, easy going personality, and detailed explanation of every step involved. We told Grant what we thought we wanted for the refinished color, and he sanded and stained four small squares on our living room floor with colors he thought were in line with what we wanted. This made choosing the perfect stain color very easy. The job started and finished on time and proceeded exactly as we were told it would. Our hardwood floors look brand new and are absolutely beautiful. We will highly recommend Baxter Floors in the future. Great company!

Very well - took care and time to make sure it was done right

Grant was very accommodating in scheduling the deep cleaning service. I had to reschedule twice because I was having other work done and wanted the deep cleaning on the first floor to be last. Grant made sure that happened. Grant was so informative, patient and thorough in deep cleaning the hardwood floors. The small foyer area that gets a lot of foot traffic required refinishing. Grant told me how that should be done using my handyman because he would charge more. The handyman did what Grant suggested and the results for the total floor, deep cleaning and refinishing, were simply great! Thanks Geant!

They did a good job. However, my hope that the floor would look a lot better was unrealized, since cleaning it is not the problem. It needs refinishing to remove stains. Not their fault, but I would not have this done again, as I can wash the floor myself.

The owner was very responsive in coming out for an estimate and was a delight to work with. The work was excellent and the crew worked efficiently. The 16 year old hardwood floors looked clean and renewed. We were delighted with the results and our floor looks like it has a new lease on life! The process was painless and we will definitely use this company again.

Excellent work and Grant really knows his stuff. Work was started quickly, finished on-time and clean-up was great. Grant is very responsive via email and texts and cell true to his word. His eye for color is amazing -- the floor looks beautiful!

The floor look really good. Thank you for great service . It took a while to coordinate our schedule but he was very accommodating . Thank you

Fabulous experience with Grant and his crew. I'd just bought a house a few months back and the floors needed some TLC. I figured the best time to get it done was pre-move. I got 5 quotes (including Baxter) and although they came in a little higher, I'd do it all over again because Grant provided superior service, along with quality work. I just love my floors! From start to finish, Grant was communicative and honest. Baxter also uses eco-friendly water based products so when I moved in a week after the work was completed, my house didn't wreak of toxic fumes. Also, dust was kept to a minimum. I wanted to maintain the look of my floors so I went with a matte finish (no stain). It looks beautiful. You get what you pay for - I'm so glad I chose Baxter and would recommend them to anyone looking for hardwood floor refinishing.

We got 4 quotes total and Baxter was competitive on price, but also was the best at communicating what the process would be as well as what would work best for our floors. Baxter did a great job managing our project. They were extremely flexible and knowledgeable about the process. When issues with repairs or staining came up, we were given plenty of options to choose from. They also cared very much that we were happy and that we got what we wanted. The work performed was top notch and the experience was easy and the communication was very clear. I would strongly recommend Baxter flooring to friend and family!

Using Baxter Floors hardwood floor scrubbing machine, Grant was able to clean our hardwood floors and by purchasing the optional coat of finish replenisher, the floors looked good as new. Definitely will use Baxter in the future to maintain these floors.

The service provider did an excellent job in cleaning and removing layers of old built-up wax from the original hardwood floors. Additionally, floor product given (to maintain floors) was greatly appreciated. As promised, a cost estimate (via-email) has been provided to have floors sanded, stained, and sealed--back to its "old glory."

Being generous it was a fair job. I had latex paint chips on the floor that he could not remove during his deep cleaning. After he left, I used a paint scraper and removed them. I really over estimated what a deep cleaning would be, but removing dried, washable latex paint from a hard wood floor wasn't part of his skill set. I compare this service to having air ducts cleaned with a cordless vacuum cleaner.

My floors sparkled. Will use again.

Excellent. Grant and his team were the best.

After getting many quotes we decided to go with Baxter floors because Grant was very professional, knowledgeable regarding hardwood floors and was very easy to work with. Grant and his team did an excellent job installing hardwood floor in our family room and library, refinished our existing hardwood floor and created a transition between our kitchen’s existing hardwood floor and the new hardwood floor in the family room. Once the job started they worked every day until the job was complete including the weekend. On top of that Grant went above and beyond and ran speaker wire around our family room so it could be hidden under the molding. Job well done and I would highly recommend them.

Upon speaking with them, I found what I was looking for was not included with this Big Deal purchase.

Were very prompt in providing a quote and walking us through the process and products. Very knowledgeable about the industry. Up to date with newer products on the market and those that are more environmentally friendly i.e. water based products versus polyurethane. The entire crew was professional and diligent. Job completed in 3.5 days. We did not have to move out of our house. The end product looks fantastic.

They had two employees come to take care of this in two visits, one for each process. They did a good job for me. They were very professional. The end product was very good.

Everything went great. Grant was fantastic throughout the process - he took the time to speak and meet with us multiple times, showed us samples (even created samples for us), explained all of the nuances and differences in products, and was extremely supportive of using Rubio Monocoat (non-toxic/no voc) to coat all of the floors, as well as using other green and non-toxic products for cleaning, which was very important to us (and not something that other companies were willing to offer). The work itself was performed on time and went smoothly, and the floors look great. We definitely plan to use Grant in the future and unequivocally recommend him and Baxter Floors.

It turned out fine. They did a good job. We just moved into our house and they were able to tell us what the condition of our floor is and what we should do to take care of it. There was some sort of chemical burn on the floor. They told us what we can think about to fix it. I appreciated the advice and they did a great job. In terms of the deal and for what we needed, it was fine.

Came for estimate on very short notice and said we didn't need to totally refinish the floors. They were in very good shape and a screening and recoating would be sufficient. In addition that would extend the life of the floors too. Worn areas were blended in and the recoated floors look every bit as good as a total refinish. And it was done in a fraction of the time. Grant was also extremely responsive to my very short scheduling request.

Because the order took longer than expected he then gave me a very nice discount on the remaining work.

It was great. The cleaning was on time. They were very efficient. They helped move some pretty large furniture and gave us an estimate on the possible future work that we're actually considering. I think they were on time and was very knowledgeable. I didn't find any problems with their work.

Grant Baxter and his team did an excellent job removing our old hardwood floors and installing our new, Brazilian Walnut (Ipe) hardwood floors (~1,000 sq ft). We would recommend him to anyone. We initially called Grant to provide an estimate for refinishing the existing hardwood, which at the time was not uniform throughout the top level of the house. Half of the floor looked to be original while the other half looked much newer and was also approximately ¼” higher than the original flooring. Rather than simply take measurements and provide us with a bare bones quote, as a major refinishing company did, Grant took the time to check out what was going on with our current flooring situation. He took a look inside the flooring vents and showed us that in fact the newer flooring was engineered hardwood, and therefore refinishing it would basically be the last maintenance that we would ever be able to perform on that flooring, as the veneer would only allow for a single sanding. He proposed several options: 1) simply clean and reseal all of the flooring (no sanding), 2) clean and reseal the engineered hardwood and refinish/seal the original hardwood, or 3) replace all the hardwood on the top level. We had lots of questions, and Grant was more than happy to help us at every step of the way, answering emails and calls promptly and thoroughly. We very much appreciated Grant’s honesty in every aspect of the planning process – we definitely felt like we could trust him to provide the best advice, regardless of the potential cost impact (up or down). We could tell he really cared about the quality of our floor and any potential impact the choices might have on us financially or aesthetically. We ultimately decided to replace all of the flooring in order to make everything on the top level uniform. We had also just moved into the house and did not have any furniture upstairs, making the preparation much easier. We chose unfinished Brazilian Walnut (Ipe), 3 inch width as our material. We ended up purchasing from an online supplier (Brazilian Direct), which Grant fully supported when he discovered his suppliers could not match the pricing we found. The only difficulty in purchasing online came with the delivery. We were told that the wood would be delivered in a semi-truck and that the driver would not help us unload the 4,000+ pounds of material. This was a little scary, but in the end the driver was more than happy to help, and with the assistance of a few friends and Grant himself, who happened to be in the area and stopped by, we were able to successfully unload everything. Grant was so excited about our project that he even sanded and finished a small section of the wood that same day to show us what it would look like. The only complaints that we had throughout the entire process is that we were not aware that Grant would not be onsite throughout (2-3 guys were there each day) and that we did not know who would be showing up each day. The project did take longer than expected (over a week instead of 3 days), but this was mainly because our old flooring proved more difficult to remove than anticipated. This was (unfortunately for Grant) magnified due to the stress of our upcoming wedding a week later. Due to the time crunch, we begged Grant to get the project done as soon as possible. He and one of his colleagues therefore stayed at our house until midnight in order to ensure that everything was finished prior to the arrival of many family members – way above and beyond what they could have done. We are very happy with the results and we loved working with Grant throughout the entire process. He was never pushy and always very informative when we asked questions. We felt very comfortable working with him and ultimately trusted him to help us make the best decision for our floors.