Get matched with top window pros in Sugar Grove, IL

"Our home is 85 years old and was in need of extensive renovations. We chose Window Concepts for our windows, roofing, and siding, and they did an outstanding job! Garrett provided a wide range of samples and made the entire process smooth and convenient. My wife and I highly recommend this family-owned company—they truly stand out! Their customer service is also exceptional and very accessible; 10/10 experience!"

"I'm a guy who does my research before making a decision on who to trust to do work for us. You're probably the same since you're reading this review. I can save you a lot of time by suggesting you go with Premier for your job. We had an insurance claim that was covering the replacement of our old aluminum siding. We were also in need of new windows. We decided we'd bite the bullet and have all the windows done, as well as the siding. This was going to be a big job and I wanted to find a single company who could do both of these projects in unison. After doing the research, on both products and companies I might want to do the install, we got a number of quotes. At the end of the day, Steve won us over. Premier had positive reviews, like everyone else we considered. However, at the end of the day, we really liked Steve's approach, knowledge, and customer service. In addition, he's one of the few companies who has an actual brick and mortar location where you can go in and look at products, and discuss your project. Steve took a lot of time with us and answered all the questions we had. He also made some suggestions that helped guide us in the decision making process of things like window type, exterior accessories, etc. Once we signed the contract, Steve gave us an estimated start time. He stayed in touch with us as products came in and also communicated progress of other jobs so we knew when to expect the official start date. His initial estimate was right on. Now, a company is only as good the crew who actually does the install. You can always be won over on the sales end, but it's the skill of the installers that really matter. Peter and Stanley were the gentlemen who Steve had work on our home and we had a very positive experience working with them. They worked with us to navigate some tricky workarounds with our large deck and screened in patio, along with other decisions that had to be made along the way. While they were proactive in asking how we wanted certain things to be done, they were also very patient and helpful when we had questions as the work progressed. Like any large scale project, there are going to be issues to work through. We had some rotten wood in places and also had a piece of Fypon accent that had a little damage when it arrived. I firmly believe that the sign of a great company is how they respond when something needs extra attention or when a customer has a concern. Steve went above and beyond to make sure we were satisfied and found solutions for each issue we encountered along the way. Steve is a local small business owner who cares about his customers, is patient, and does great work at a fair price. The crew he assigned us, Peter and Stanley, were on time every day and did great work. What more could you ask for? We are so pleased and proud of our home after the work they did. In addition, we've had many compliments from neighbors, friends, and families. My wife and I, without hesitation, would recommend Steve for window, door, and/or siding project."

"Been trying to get in touch with this company, All my windows seals are broken, Tried texting, calling and emails. No return calls. Windows look terrible. They say Life time warranty, Yeah Right"

"I would absolutely not recommend this company to anyone looking for windows. I had the most frustrating and lengthy experience. I had a salesman out for a quote in April 2022. I was told windows would be ready for installation in August. I also specifically inquired if my current blinds would fit over the new windows and was told yes. August came and went with no communication. On September 19th I emailed the office expressing concern my windows would not be done before winter and was told they'd be ready in October. I had to constantly call and email to get any sort of appointment on the books. On October 20th, the installers came. I was told it would be a one day job, done around 4:30/5:00pm. Around 3:00pm, one of the installers told me that they ran into 2 issues. 1 glass pane was cracked, so he taped it with duct tape, and 1 sash arrived with the wrong lock. Around 6:30pm, I had to leave and was told that they would have to come back that weekend to finish the rest of the windows. They had to come on the 22nd which was a day we were hosting a huge party and this was a huge hassle. After they finished, I was having issues with the windows latching. The office also said the 1 replacement sash was ready to be installed. On November 4th, they sent Santiago out to the house who, upon inspection, told me that 6 additional sashes had to be replaced. The windows in the kitchen and the bathroom were not locked properly when they were installed which caused them to be very difficult to open and close because they didn't settle properly. The office also had not communicated to him that he should be replacing anything that day. Keep in mind, Excel still had the audacity to send me an invoice during this and I told them I absolutely would not be paying one cent until the job was completed. On December 1st, I had still not heard anything about the 6 replacement sashes. I emailed Leo in the office and expressed my immense frustration that we were in the middle of winter and my windows were still not done. In addition, I had my handyman out to put the window treatments back up and he informed me that they are not able to be secured in the manner they are supposed to be due to the size of the windows. The brackets and screws do not fit. I was going on almost 6 weeks without blinds and now apparently need to find ones that fit these new windows. I also saw reviews online stating other people ran into the same issue where they were not told or told last minute they had to remove and replace the window treatments themselves. He was able to make some adjustments to put them back up, but again, that's more money out of my pocket. On December 7th, Santiago and Dave came out to the house to finally replace the 6 sashes but also discovered 3 of the screens already had holes and needed to be replaced. I found Dave to be condescending during the visit and I asked for a manager to call me. Julie was very kind and apologetic, and she did send me an Amazon gift card for the complications, but it did nothing to ease my frustration. I insisted on an inspection at completion because I did not have confidence in Excel at this point. You could see some sort of felt coming out of the top of one of the replacement windows and the lock mechanism did not align where it should. It would not lock, which I was uncomfortable with from a safety standpoint. I saw from reviews other people ran into this issue as well. My handyman, someone I have known for years and deeply trust, expressed concerns this evening about the quality of the work. The last week of January 2023, I received a call my screens were finally in and to call for an appointment. I called the main contact but did not hear back. The next day, I received a call from the office saying they were trying to schedule an appointment with me; I mentioned I had emailed Leo with no response and was told Leo no longer worked there. Ok, but how was I supposed to know that? Santiago came to install the new screens on January 24th and before he left, asked if I wanted to make final payment. I said that I wanted a final invoice from the office first. 2 hours later, I got a call from the office for final payment again. The next day, another call. I could not BELIEVE their nerve to be in such a rush to receive their final payment when I had to wait 9 months for this whole debacle to end. I am dismayed at how terribly this whole installation has been handled. Based on recent reviews, I see that other people are having the same issues I was including limited support from the office and zero communication unless I reached out first. Even though I have tried my hardest to confirm and follow up, I somehow still end up being told the wrong information. For the thousands and thousands of dollars I spent for such a huge home improvement project, I really wish I would have gone with another company. The only bright points were the complete professionalism and kindness from Santiago and Julie."

"I had a full house window replacement and sliding door replacement. They were very straight forward about the whole process. The cost was great and the installers were prompt and did awesome work. We had a few rotted pieces of wood on the house and they replaced that right away. Awesome work and company."

"Great price, worked quickly."

"project not done yet"