DARPET INC

Description of Work: Ordered 7 doors, 1 slab and trims. Everything is made from MDF in very poor quality compared to standard hardware stores. Extremely disappointed and the company won't back their lifetime warranty or replace. SCAMMERS!

Description of Work: I ordered doors with door handle locksets and the handle locksets were not delivered as agreed. On September 18th, I received the order and the delivery person made pictures of all the delivered products informing me that all products were delivered. I checked the order and most of the handle locksets were not delivered. The delivery person asked me to call the office. The gentleman in the office asked me to drive to their location to pick up the missing items in 2 days. When I was ordering with my wife, we were informed by the salesman that the whole order would be delivered. I did not agree to drive there and the salesman started to make many excuses but finally he informed me that the handles would be delivered by UPS. On week later, on Monday I did not receive the handles so I called the office again. I was put on hold for very long time so I dropped the call and shortly after I received the call from the supplier. I was informed that the supplier maybe send the handles by the end of the week (that is waiting another 5 days) but they would not give me any assurance to the specific delivery date. I asked for money back and they refused it. They told me that I had no written agreement for the handle delivery but they also had no written agreement because they promised the delivery over the phone. First of all the original delivery was not complete to star with. They were coming with many excuses and would not take any responsibility for their mistakes or promises and they were rude. This company is not trustworthy and doesn’t care about the customer at all. I informed them also that my contractors installing the doors are finishing the job in 2 days and I will be without the handle locksets in my whole house and the contractors would not drive to install the handles, to do couple hour job only because they have busy schedule, and the supplier respond was: that is your project, what we have to do with it.