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"I cannot recommend Kirkwood Plumbing/Mr. Rooter anymore after my experience. I called because the copper pipe on my water heater (I believe the temperature and pressure valve) would leak when we took a shower. The plumber they sent was very nice and told me that he discovered the issue was a failed PRV. He said that when multiple faucets ran at the same time, the pressure was reduced and that meant the PRV failed. I even asked if this would fix the leaking copper pipe on the water heater and he said yes. He quoted me $785 to replace and although that seemed a bit high, I agreed. He left and got the part, came back and replaced it. Well, when he was done with that replacement he said he “looked closer at the water heater” and actually my expansion tank had ALSO failed and was mostly water when it should be air. Only he just looked and discovered this after doing $800 of work??? And oh the pipe between the water tank and expansion tank had been leaking at some point but was not now. He recommended a new expansion tank and replacing that pipe section. He quoted me an additional almost $700 to do that job!!! And told me that the leaking from the water heater would not be fixed until he also did this. He said he thought the PRV had failed causing the expansion tank to fail and he would need to go out to get a new expansion tank too. He apologized for not realizing that sooner he said. This is completely unacceptable. At this point I’m essentially held hostage by your company to complete the job as the already $785 would not have fixed the leak as told. I told the plumber it’s disappointing because if I knew it was a much bigger issue I would have likely gotten other quotes, and in addition, I don’t feel like I could really trust him or the company at this point. I agreed to do the expansion tank for an additional $271 and would wait for the pipe to be fixed since it was not currently leaking and only showed signs of leaking in the past. I will never again use this company and will make sure to spread my experience. While doing some jobs you may discover additional issues, this wasn’t the case here. All he had to do was test the expansion tank (which is apparently a common failure for temperature and pressure valve issues) BEFORE starting the job and give me a quote for the actual fix. Not do an expensive job saying it will fix the issue and then saying that it wouldn’t fix it after. He even said it was his mistake. Again, he was very polite, but it is completely unacceptable to essentially hold your customers hostage halfway through a job saying the first fix wouldn’t even fix the problem, after doing it. I’ve since learned that the expansion tank should have immediately been tested for this issue and that it was rather backward to check the PRV first, as the expansion tank is often the culprit in these cases and that considering he said that it was mostly water rather than air, it would have been easy to diagnose. As for the PRV, with the water off it maintained 60psi and dropped 10-20 points when two faucets were on, which I have since learned may also be normal operation and not needing replaced. I’m not sure if this is how all customers are treated or just women customers. My advice is do not use this company. They respond quickly but will gouge you and not provide upfront pricing. He could have saved himself two trips out (making this take much longer) as well as given me upfront pricing had he just “looked at the water heater closer” the first time- you know the apparatus I called them out for in the first place. Offering “upfront pricing” is clearly not something they do. I now feel like I paid $785 for a service I did not need when I really just needed a new expansion tank and could have paid for that/fixed that without replacing the PRV and checked to see if that fixed the problem. I even told him I did not have pressure issues. Beware for unneeded services at a high cost and not adequately diagnosing the problem or even investigating until AFTER finishing unnecessary work."

"Did great work that was completed in a timely manner. Very knowledgeable, honest and great to work with."

"Anytime Heating and cooling was awesome. I called to see if they could come out to see what was going on with our furnace. It was the coldest day of the year! Our home is over a 100 years old and the furnace was once a coal furnace but converted into gas. It needed a part replaced. No other HVAC company had any experience working on our type of unit, but Anytime knew exactly what to do! We are so grateful for them and will continue using them as long as we own our home. I would definitely recommend them for your HVAC needs!"

"Installed new AC and heater unit in April 2023. Had used Garrett prior as I found them reasonably priced. After the install, numerous safety/code violations were found when the unit was inspected. Among them were not adding a safety drip pan under the furnace, not installing a coil condensate drain correctly, running a flexible gas line into the furnace cabinet (a code violation), not terminating the electric correctly (a code violation), leaving exposed wires on the AC unit outside. The new owner claims it's not his responsibility to fix these issues. I'd steer away and go with someone that wants to back up their work (sorry, it's your work if you buy the company). Update as of 01/15/2025 Response to review and company response Jan 2025. Company DID NOT come out or even reach out to me regarding this. Tape and duct work repairs? When did you come to my house? Shows how dishonest this company is. Stay clear. Only excuses from this company (for example. we bought our business in 2024, not our problem!)"

"I'd give zero stars if I could. Made an appt for 12:00-4:00 with me getting a call from the tech Coll Mcminn around 3:47 saying he was on his way and will be 35 minutes. He said that before he comes out it would be $125 just to come out and then another $275 to diagnose the leak in my system. So $400 just to find the problem. As we continued talking I got the feeling like he was just done for the day and was trying to talk me in to getting a quote for a new system so he wouldn't have to come out. I told him the system is 15 years old which isn't that old but he said it was probably in the coils which would require replacing half the system anyway. I only called them because they moved my AC line a few years back and was thinking it possible that they didn't do that properly to begin with which could be the source of the leak. The PVC work that they did was faulty and they had to come back to fix that. Not a great company if you ask me."

"The fence was repaired in a timely manner the work performed was completed descent and in order and aligned well with the existing fence. I appreciated and was impressed with the results."

"My technician Keith was great. Friendly and super informative. Also too a quick look at the entire drainage system and gave my an idea of where problems will pop up the future without preventative measures (my home was built in the 50s and while the previous owners took really good care of the house nothing has been gutted and replaced yet)."

"It went fast, clean and great."

"Project was to take 3 to 4 days, it took 8 days worked approximately 4 hours per day. Project started 11/6/24 provider "finished" on 11/19/24. Floor covered with caked drywall, mud and paint. Paint on my kitchen and utilty room floor which is next to the bedroom being repaired. I can see tape and mud through the paint, missing and unattached baseboards, smoke detector was not installed, windows and door frames are not acceptable no where close to how they were attached before the work started, gaps at the light switch and plug face plates. Paint on the closet floor. I can see the tape on Ceiling through the paint. I had to pay to have them dispose of the removed drywall. A shovel was used against my floor to remove the drywall since the floor is caked with drywall and paint,I have no way to know if there is any damage to my laminate floors."

"I recently had a positive experience with Dunn Service regarding boiler issues, and I wanted to share my thoughts. The technician arrived promptly at the scheduled time and approached their tasks with expertise and precision, ensuring that all problems were thoroughly addressed. The pricing for their professional services was reasonable. Overall, based on my experience with Dunn Service—characterized by politeness, professionalism, and fair pricing—I would highly recommend their services to anyone facing heating and air conditioning issues."