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"Excellent service"

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"I called them when they opened and they stated they would be out by 3p.m. They were on time, knew right away what the problem was and had us up and running in 20 minutes. I was so happy to see them as it was 95 degrees that day."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"As an old, somewhat jaded, long-time resident of the Keys, I have come to expect good service from just a handful of businesses: FKEC, Keys Sanitary, FKAA. (Okay, there are a few more.) I was skeptical I would add REX Air to that short list. But, a gaggle of young men showed up yesterday at 8:15, as promised. They were polite, respectful of my home, and in spite of a difficult install, exchanged happy banter while they worked. The best news is, my new A/C is a surprising improvement from my old A/C. I had grown to accept waking throughout the night to throw-off the covers until my A/C kicked-on and my bedroom cooled down again. My A/C never kept my house at a constant temperature. I awoke multiple times last night, from habit I guess, and although the temperature was perfect, I listened for the noise from the new A/C. I drifted back to sleep while trying to decide if it was running or not. I am going to enjoy making a new habit of sleeping through the night. Thank you Roman, Levi, Alex, Tommy, and some who's names I'll never know. I highly recommend REX Air."

"Excellent job with quality materials"

"Excellent work, fast and reasonably priced"

"Beautifully!"

"I contracted Robert in April 2017 ,to seal ,leak test,and initial check for startup.He quoted me 300.00 for each unit.I though it was a high price but I agreed as a tech would be out the following day.They arrived on schedule but unprepared .The tech did not have any tubing wrenches ,only large crescent wrenches,a poor choice for small copper fittings.I didn't have any either but loaned him my full set of open/box wrenches.He proceeded to tighten all connections an test them.He could not get his Freon leak detector to work properly,kept alarming when not near any connections . I made up a spray bottle of soapy water for to check for leaks.This service lasted about 4hrs.Everything looked good and seemed to work fine.So I re-insulated all connections and re-installed duct covers.I was 7 months in renovation .In January of 2018 I was ready to paint but the temp inside the house was to cold.I turned on both systems heat pumps for first time since start-up, and nothing happened .No heat or cool.I called Robert and told him of the failure.He sent the same tech out again my wrenches my spray bottle.I had to undo the tube duct and insulation for 6 air handlers with 10 connections. Three hours latter ,240.00 labor and 280.00 for Freon. The service tech tells me everything is sealed an ready to run. I ran the units for two days for painting. I turned both units off while I completed sheet rock and floor finishing.On June 18,2018 I had furniture movers in and the house was hot so I turned cooling on for first time since last repaired and nothing happened ,no cooling.I called Robert to please do the job he had been paid twice for,to seal this system with no leaks. He told me I had said I did not want to work with him any longer and to contact the tech who installed it.I'm a 73 year old disabled Vet living on social security.I installed this fairly simple straight forward system and wanted to do the job I contracted him to do ,charge , closeup and leak test the system .He never did the job correctly.He didn't seem to care if the job was done right or if the customer was satisfied.I would not recommend this company at all."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."