American Screen Solutions

I requested a quote from American Screens for both a patio screen and a French door, and Chris came to the house. He provided a quote for both, and I decided to go ahead and do the French door first, to see how well it went. After I sent them a credit card authorization for the French door, the liaison, Andrew told me the quote was not valid and someone else needed to give me another quote. The second quote was double the price of the first one, with no explication for why. Andrew did not explain. Megan, the first manager I emailed, was condescending and still did not explain. Jorge the Operations manager did explain, but he was rude and insulting, complaining to me about my complaining for that is "rude and negative energy." Do not do business with this company. As I mentioned in my email to them, hiking the price of an initial quote to double, with no explanation whatsoever seems like a scam. And it is their fault for not explaining clearly from the get go what their pricing policy is. Plus a company should honor the prices they quote or get better people to quote prices.

Excellent job with quality materials

Work was performed as promised and the result was excellent.

They came when they said and sold me the new remote and checked to see if it worked

It went Great. Very happy. I would use aga in a and recommend in a heartbeat.

excellent, they knew exactly what needed to be done and quickly fixed it at a fair price

It went well. Only problem was delayed delivery of product.

Both.screens were repaired at a very reasonable price & timerame.

They gave me an estimate and did the repair at their shop and brought and installed the window

Very professional family team. Came when they said the would, did the work efficiently, and for the price quoted. Friendly and left the job site spotless.

Excellent job. The appointment was easy to make, they called the day before to confirm, the man came on time and with no stress did a perfect job for a fair price.

The experience was good. They did a good job. That was the first time I used them. The service was very good. The price was the price. They would not discount on the product on itself. It is a brand name product that they are the dealer for.

I thought they're good quality. The screens worked fine. They met our expectations.

They were fine. They had a pretty unique product. They did a good job. I didn't have any problems with them. They were very good.

They did a great job. They were fine. I guess the price wasn't bad. I think they were the best when it comes to pricing. Quality was great.

My experience with them was excellent. They fixed the screen door quickly and fixed it well. Every time I called them, they responded. They may take a day or two to get it, but they have been very responsive. The quality of the work was good. I do not have any negative to say.

It was fine. Every time we have little problem with them, we just call them and they come right out and fix it. I highly recommend them. We've checked out quite a few different people and they were just about in the ballpark with the rest of them.

It was a very good experience and the price was fair.

They are good, dependable and stand behind their work. I called them to get an appointment to get a tune up. Their customer service stands out and when I call the guy they communicate with me well and try to get things done in a speedy fashion, so they stand behind their work which is a great thing. Phantom screen is another name of their company and if I am correct they switched over to American Screen Solutions. The quality of work is great.

It was a great, great experience. They charged me an amount that I thought was very good and I was happy with them. They came and gave me an estimate and I thought the estimate was very fair. They gave me options as to what I color I wanted and if I chose it they gave me a date for installation and they even called me two days before that day to see if I wanted it installed early. They came, they installed it and they did a clean job and it all worked fine and that’s all I can ask for. I thought it was excellent. It is a product that they might be the only ones that have it and they do sell it Lowe’s too, because I saw it in Lowe’s. They did an excellent job and I even recommended them to a friend.

They were just a great company to work with. They showed up when they said they were. I've had no problems with the screens. My interaction with them was great. I love the screens!

I thought the price was little on the high side. He had to drive up and put the thing on so I guess it is okay. The screen is still working three years later so I would say it was good. Responsiveness was pretty good. Its their only product so I had no choice but to use them.

They are just okay. They never made two screens that I ordered. I would not use them again, but the work that they did was satisfactory. It is just that they really never quite completed the job. I don't know quite whose fault that was because the handyman in my building and I was in condo and the handyman in my building was working with them, not doing any of the work, but wanting with them he brought them to me.

Salesman answered all of our questions. Great quality product. Two workman very professional. Installed a couple of years ago and still work perfect.

They installed an awning in 2013. It is a great quality and works flawlessly. We had another one installed this year to match the original one. They block out the sun and my home is noticeably cooler in addition to providing some shade for the pool. The installation crew is extremely knowledgable. Customer service is great starting with Dottie who is super and helpful. Andre is very soft spoken and there is absolutely no pressure to purchase. There are many options to choose from. They are a wonderful company to deal with from start to finish. Prices are reasonable and competitive. They are associated with Phantom Screens who I used almost 10 years ago. Their service department is responsive and trustworthy. Honest company to work with. When they say they will be there, they are there.