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"The experience we had collaborating with Jeremy and the Sensible Home Products (SHP) team was outstanding and one beyond anything we could have imagined. In fact, we have never had a better experience with any contractor or company, of any type, than what we had with SHP. Trust, transparency, and talent are three essential elements that drive a fantastic customer experience. Jeremy demonstrated a level of trust that gave us comfort that the needed improvements made to our 90-year-old home, were appropriate and that the house would be safe, secure, and visually pleasing for future generations. This trust emerged from the initial quote that described the specific steps SHP would follow, to leaving the work area, every day, as spotless as when the team showed up, to traveling to the Boston area for a door that was not available at a store in Connecticut, to creatively and thoughtfully solving the issues and challenges the house threw at SHP, to taking every requested addition to the project with a can do attitude. In a nutshell, the SHP focus was ensuring that the improvements to our house would stand the test of time, and that the work was completed with care and dedication as if we were part of Jeremy’s family. Jeremy was transparent about the daily work. He sent us pictures of the progress made and of the structural issues that were uncovered. Although we would have wished wood rot, roof leakage, water damage and termite damage did not exist, they did. Because Jeremy provided the daily updates, he was able to share why the improvements were needed and important. He always answered my questions clearly and concisely. The SHP billing approach was clear so there were never any surprises. In fact, I was pleasantly surprised at how reasonably the project ended up costing. Observing Jeremy and the SHP teamwork was amazing. I have never seen such a talented, dedicated, caring, and creating team. They worked with amazing efficiency and effectiveness. I can attest, based on other projects we have taken on, this project would have taken much longer than the five short weeks (including Christmas and below freezing temperatures) this took. The quality of their work was remarkable and the pride in their workmanship was always evident. The extra touches he included in the project and the counsel he provided gave us 100% confidence that he would do what was right and that he, and SHP, would go above and beyond. The house is beautiful, and Jeremy and SHP will always hold a place in our hearts. They are an absolute gift, and they are now considered part of our family. I did not know Jeremy before this project, but I now count him as a friend. Going forward, we will call Jeremy and SHP first and we will know that he will care for us and for our house as if it was his own."

"He is wonderful to work with. Honest, professional and prompt. Highly recommend"

"We couldn't be more pleased with our experience with Better Homes Siding and Improvements. From start to finish, the team was incredibly attentive and responsive to our needs. The installers were true professionals—courteous, efficient, and meticulous in their work. They treated our home and surroundings with great respect and ensured everything was cleaned up thoroughly at the end of each day. A special thank you to Mary-Lou, whose resourcefulness and problem-solving skills made the entire process smooth and stress-free. She was a joy to work with and made it remarkably easy to do business with Better Homes. The quality of the workmanship speaks for itself, and we are absolutely thrilled with the results. Highly recommend!"

"Job went as as promised. Would highly recommend"

"I do not recommend this contractor. I recently bought a house in Ridgefield ct, so I hired this company to paint several rooms in the house. And because I didn't move yet, so they work unsupervised. They didn't know I had surveillance cameras all over. So I noticed this: THE BAD I capture unprofessional behavior. first, the painters went to rooms they were not supposed to enter, then they use my ladder without my authorization, and lastly, one of them smoked in my balcony. (when I confront the contractor, he said that if they smoke outside is not a problem....fire hello!! I was about to terminate the contract, but they were close to finishing the job) Most of it was of good quality regarding the painting, but they did not deliver the same quality in one room (my kid's room). I was even able to see the prior paint color. When I show this to the manager in the final walk, he said they already used three layers of paint, and to get it right, and it will cost me extra. I don't care how many layers they use; what I need is a good job! THE GOOD they booked me fast, and the price was reasonable. So, in conclusion, If you are not going to be in the property when working, be vigilant. And also, be prepared to pay more if you want a great job. I am definitely not hiring them again."

"Mike and his crew were wonderful, knowledgable, professional and efficient. The quality of the work was outstanding and the whole process was smooth and easy! Can’t recommend them highly enough!"

"The job went okay. The workers were not very communicative but did a good job. The gentleman who sold me the job seemed overworked and showed up sporadically and requested final payment before the job was done."

"Timely, communicative and efficient."

"Excellent work. Reliable and came to work everyday. Nice detailed work. We recommend this company."

"We have had many home renovation projects done over the past two years. Marc and his team replaced most of our windows about 6 months ago. Of all the services we had done, I would put Marc & Highland Windows at the top of the list. Great product, great value, very responsive, very professional. We shopped around plenty before deciding on Highland, and we very happy we went with them."