Total Chimney Care LLC

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They deserved it.

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The gentleman who came was very knowledgable and polite. They came right on time and in fact, showed up a early because they had finished a previous job sooner than expected. They called before arriving to make sure it was OK. He explained what needed to be done with the damaged chimney cap on one chimney and repaired it immediately. He also cleaned the other two and gave me very good advice about not extending one of the chimneys when I had been given conflicting advice to do so. It ended up saving me a lot of maney and aggravation. I was very pleased with the service and would use them again. Thanks very much for the recommendation. E. Granger

They showed up a little late, but both the main office and the technician called to keep me updated. They were very professional, took pictures and provided a written estimate totalling around $6k, two thousand under the estimate we had by another vendor. They were nice enough to itemize the estimate to help us with budgeting and deciding exactly how much we wanted to do, eith rebuild the front corner of our chimney or redo the whole thing. We plan on working with them this spring when its time to do the work.

The biggest problem I had is they called to reschedule. We set another time, he called back and said he needed to reschedule again. Then, they came out and didn't have the appropriate materials, so they rescheduled again. After rescheduling the next appointment, they didn't show for the appointment. Hours later that day, they asked if they could come that evening. I advised them that since they didn't have the appropriate materials, they were consecutively late, I didn't want to use them for the service. The price was fine, which is why I was going to use them. It was the service that was terrible.

The service was good. They gave me a choice of what day I wanted them to do the service. I picked a weekend day for them to do the work. They quoted the price and they honored that price. They were neat and thoroughly cleaned the vents. This was the second time our complex has used their service. We will continue to use their services.

They were great, everything's fine! They took 10% off for being a member of Angie's List.

It was positive. It was a fair price and it was along the lines of what other people quoted.

After a problem with the first scheduled date, they quickly and courteously rescheduled. They contacted me again to make sure the new date and time worked for me and then showed up exactly on time. They thoroughly cleaned both the chimney and dryer vent and gave me a break on the price because of the problem with the first scheduled date. Very professional company.

They did a great job, came when i needed them

They were right on time, very professionals and clean, This is the second job they do on my chimney. Highly recommended

They did a good job. Ontime, clean, showed us potential issues and made repairs quickly and to estimate. I would use them again.

During the blizzard, our pilot light in our gas insert went out. I had read somewhere that the glass had to be taken off in order to relight it. Since I didn't know how to do this, I called Total Chimney. I also had a couple of other questions and also needed the bottom of the unit that housed the wiring cleaned. I called Total Chimney and left a message. Within a short time, my phone call was returned and an appointment was set. Ed A and Rob were our service technicians. They not only fixed our problem with the pilot light and cleaned the unit, but they also explained everything they were doing and told us how to fix the pilot light in the future. During all this, they were extremely neat and clean and very professional, putting down a tarp to protect our carpet and cleaning up after the work was completed. Even though our unit wasn't purchased at Total Chimney, their service fee was very reasonable. While Ed and Rob were efficient and professional, they were also very personable and able and willing to answer all our questions and concerns. I believe that the service a company provides is the most important when purchasing an item, and, with that said, I would recommend that if anyone is in the market for a gas insert, please consider Total Chimney. Again, thanks Ed A and Rob. You both made our day.

They not only installed chimeny liner but put in a new chimney cap on my fireplace chimney(which was not the one getting the liner) at no charge and even went back up on my roof to remove an old tv antenna when I mentioned tit to them after they had already started packing up.

The guys who showed up to do the work were basically completely incompident. They did a horrible job and did not complete all the work. They also left cement and caulking all over the roof. I had to haggle with the owner to get someone back to do the pointing as agreed in the quote. The first time it rained I had water pour into my fireplace and the roof decking around the chimney got soaked. I paid $200.00 to have a home inspector inspect the work and write up a report. He found the work on the flue liner sloppy but Ok. The water leaks were attributed to improper installation of the flashing. Workmanship on the chimney cap was poor. I went back to the owner of the company and ripped him a new one. He did come out to the house himself and agree that the work was sub-par. His business partner came back and redid the flashing, repaired some of the previously poorly repaired bricks and finished the pointing. He also re-sealed the chimney and cleaned off the roof.Luckily he was a capable individual. Finally the chimney was left right but what a NIGHTMARE. NEVER AGAIN. DO NOT HIRE THIS COMPANY.

No response to inquiry at all.

They did a very good job. They did what they said they would do. Everything appears to be working fine so far.

I WAS VERY IMPRESSED WITH THE SERVICE THAT WAS PROVIDED BY THIS COMPANY. THEY WERE ON TIME, FAST, AND EFFICIENT WITH THEIR WORK. I WOULD DESCRIBE THEM AS AN A-PLUS COMPANY.