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"Quick response. They were thorough and very knowledgeable. They showed up when they said they would. They gave me a full report the same day and I'm very happy about that. They were able to do the job within 5 days and that's one of the reasons why we went with them."

"Great service! We got a quick turnaround and got timely communication throughout. I'm a Realtor and I was representing the seller in a transaction when we found out mold remediation was needed. We needed it done right and quickly to meet our closing date. Valeria was on top of the project the entire time and followed up frequently. It was a great experience. I would definitely use them again."

"In August 2022, after hearing about DFW Improved on a home improvement radio show, we entered into two contracts with them for a roof replacement and interior water damage repair. These contracts were based on insurance-approved scopes following the 2021 ice storm. DFW Improved began the roof replacement project first. Following the replacement, the roof continued to leak due to their failure to replace the flashings. Despite corresponding work items in the insurance scope (confirmed later by the insurance adjuster's email), the DFW Improved salesperson insisted that flashing was not part of the roof. He threatened legal action if further payment was not made. Prior to this, they presented two identical model shingles as choices, which their own roof subcontractor on-site disclosed. Upon our inquiry via email, instead of addressing the issue, the salesperson accused us of defaming their company. Furthermore, they quoted $900 for a non-existent siding hole and estimated $25,000 for a bookcase, which their own designer valued at $6,000 to $7,000. While the roof leaking issue was still unresolved, DFW Improved began interior work. Instead of submitting the agreed supplement request as agreed, they skipped necessary steps to cut water-damaged drywall. To prevent wasted effort, we instructed workers to stop. The salesperson responded, stating that workers would not proceed with any work not approved by insurance. However, he emailed the insurance company claiming that the work had already been completed, causing significant confusion for us. During the halt period, we sent out numerous issues such as broken air pipes, cracked roof rafters, missing insulation, roof holes, missing felt paper, and a leaking roof. However, we received no response other than prevaricate explanations and demanding for money. We escalated to the DFW Improved upper manager who responded that they are their best team members and disregarded our request for an alternative project team. DFW Improved abandoned the projects and warranties, and initiated separation in December 2022. Both parties engaged in negotiations over separation costs. During this process, DFW Improved unexpectedly sent four individuals to our house, claiming to inspect texture work and demanding payment. Subsequently, DFW Improved placed a lien on our house, and their lawyer sent a demanding letter stating they would auction our house and (quote)“sue Vigorously” if payment was not made, despite the mediation/arbitration clause clearly outlined in the contracts. Under this pressure, we filed a claim in Tarrant County Small Claims Court, where the lien was placed. Later, their lawyer filed a motion to transfer the case to Collin County, where DFW Improved is based. We refused to comply with a demand for $5,000 and the confidentiality requirement during mediation. DFW Improved filed a new case simultaneously in the higher Tarrant County District Court, demanding a new amount of $59,845 and seeking to enforce the lien, providing no explanation for this amount. According to their co-owner's email, their accounting book calculated that we owed them a total of $1,260 (detailed below). During pre-mediation discussions, their lawyer attempted to justify their request for $8k, citing that a significant portion was allocated to attorneys' fees. We did not engage their lawyer to send us a threatening letter containing false statements about suing us without mediation. Their lawyer also declined $65 public mediator service provided by the Tarrant Small Claims Court. Additionally, they unilaterally escalated the dispute to a higher court. We have never been late with their payments. In fact, DFW Improved made a math error by crediting the blind work twice. When we brought this to their attention, DFW Improved spent extra time correcting the invoice, and their salesperson initiated an internal investigation. Any delay was certainly not caused by us. DFW Improved filed a lien attempting to collect the costs again, despite already receiving payment. See the invoice they submitted, which completely overlooks the $35,895.76 payment we made (supported by our bank transactions). —-------------The payment schedule on the contract has major math errors—--------- Payments for the work are due as follows: Contract Total $ 194,972.33 $ 19,497.23 deposit is due at initial design meeting.(10% of the Contract Total) 20% of the Contract Total is due at the preconstruction meeting. 30% of the Contract Total is due at start of drywall repair. ←– we requested halt at this phase and according to texas property code Sec. 28.003. EXCEPTION FOR GOOD FAITH DISPUTE; we can WITHHOLDING up to 110% of the difference between the amount the obligee claims is due and the amount the obligor claims is due. 30% of the Contract Total is due at start of countertop/trim installation. ←–we don’t even have any work for countertop 17% of the Contract Total is due at walkthrough. Remaining contract total is due at completion. 10%+20+30%+30%+17% + Remaining is more than 107%! DFW Improved needs to refund the incorrectly collected funds. -------DFW Improved co-owner's calculation based on their accounting book--------- ROOFING PROJECT Contracted amount: $52,364.74 Approved Credits Total ($3128.51) Xactimate difference ($1499.88) Line #18 R&R Chimney Flashing ($438.29) Line #25 Digital satellite ($49.24) Line #27 R&R Window Screen ($649.38) Line #53 Window Bid ($491.72) Payments to date: ($36,655.32) Roofing Project Balance due to DFW Improved $12,580.91 Line #20 Step Flashing Line #21 Flashing - L Flashing Additional credit discussed above of $1,478.63 brings this amount to $11,102.28 <--- DFW Improved never passed the city inspection and provide completion list and promised warranty INTERIOR PROJECT Current payments ($35,895.76) Current Costs to Date $28,432.84 Demo crew $550 Demo crew $150 Plumbing crew $690 Drywall crew $19,200 Insulation company $3000 Home Depot - misc. materials $104.03 Total for labor and material $23,694.03 <---this amount is already paid 20% per insurance standards for Profit and Overhead $4,738.81 Interior Project Credit for exhaust fan duct ($150) Interior Project Balance due to homeowner ($7,612.92) Total amount due(combine both contracts) $1,260 —----interior invoice from DFW Improved(removed detail name of subcontractors)---------- 11/12/2022 homeowner:2022-August-Interior Insurance Rest Remodeling $ 150.00 11/17/2022 homeowner:2022-August-Interior Insurance Rest demo $ 550.00 11/17/2022 6013751 homeowner:2022-August-Interior Insurance Rest Home Depot $ 23.27 11/17/2022 6013734 homeowner:2022-August-Interior Insurance Rest Home Depot $ 23.02 11/25/2022 816725 homeowner:2022-August-Interior Insurance Rest Drywall $ 19,200.00 11/21/2022 2014093 homeowner:2022-August-Interior Insurance Rest Home Depot $ 115.46 11/22/2022 1200043 homeowner:2022-August-Interior Insurance Rest Home Depot $ (57.72) 11/29/2022 34736796-$690 homeowner:2022-August-Interior Insurance Rest Plumbing $ 690.00 11/30/2022 10-85062 homeowner:2022-August-Interior Insurance Rest Insulation $ 900.00 11/30/2022 10-85061 homeowner:2022-August-Interior Insurance Rest Insulation $ 2,100.00 $ 23,694.03 They attempted to inflate the amount to $22,835.94 by falsely claiming work on the wall texture extended from the actual 10% (bottom 1 foot of each wall) to 100%. Their lien is invalid, and their claim is baseless according to the evidence in their own submitted invoice. We are uncertain about the extent and duration of the legal battle DFW Improved and their lawyer will continue to pursue. It has been nearly two years. Instead of assisting us with the aftermath of a natural disaster, DFW Improved attempted to extort money from us and our insurance provider. This has resulted in substantial legal fees, emotional stress, and significant delays in repairing our house, necessitating prolonged rental expenses. Despite our efforts to settle amicably, they persist in prolonging and escalating the dispute. This inci"

"They gave me the answers I needed in a timely manner."

"Very honest and professional"

"TLDR: GRS Pro’s lied to us for over a year about starting our project, tried to knowingly submit fraudulent plans to the city, and has failed to provide a refund for 4 months. Stay far, far away from them. Full story: Our experience with GRS Pros has been embarrassingly bad. Like, "you couldn’t make this up if you tried" bad. If you expect any form of honesty, communication, or even work from the companies you hire, stay far, far away from GRS Pros. You’d be better off giving your money to a homeless shelter, at least then it would do some good. We hired GRS Pros, or Greenlight Restoration Services based in Flower Mound Texas around December of 2020 to build an addition onto our home. My elderly mother-in-law moved in with us and needed an area to live/sleep in since she’s still independent and doesn’t have other options. They were quick to come over, take their measurements, and tell us all about how they would take great care of us. They are very proud of their 3-Right Guarantee, turned out to be nothing but a line. We signed a contract with them around December of 2020 and they told us that we should expect them to be done around April of 2021, give or take. We wrote them a check for a deposit and they were on their way. On January 12th the project manager told us he was going to the city to get the permit process started. We assumed it was under way and would be done soon. 2 months later we had to ask again and received a message that he’d been “bugging the city” to get it done, and that he would "stop by in person tomorrow to see what I can do”. For the next 2 months, we were fed a steady diet of same story over and over again. “The city is being slow, you know how hard they are to work with” (turns out our city is fantastic to work with), or “we have someone going there in person to sit outside the city offices to get things done”, or “someone is coming by later today to measure something, don’t worry, we are almost ready”. He must have gotten tired of coming up with new excuses, because after 3 months of this the excuses stopped and they just resorted to ignoring our messages for a few weeks at a time. Must be a company theme because first the PM did it, then the company Ops director, and finally the owner. Around May they started to blame someone new. I guess the same old excuses get boring for those with their pants on fire too. For the next few months it was all the architects fault because they didn’t do the drawings right. “They will be done with the drawings in a week, and then we will have permits a couple weeks after that”. “I’m supposed to have the drawings today, I’ll keep you updated”. “It’s all looking good, I’m getting the schedules all put together for the subs”, and finally “I’ll go to the city tomorrow in person, they will look the plans over, and then they will approve them in person”. Around the beginning of June I finally decided it was time to check with the city and get some things confirmed. After all, if the city was responsible for all these delays maybe a citizen could help move things along, right? So I called the city, and guess what?!? THEY HADN’T EVEN REGISTERED WITH THE CITY!!! THEY HADN’T EVEN STARTED THE PROCESS!!! THE CITY HAD NO IDEA WHO GRS WAS!!! About this time the story really changed. I had misunderstood them, our PM said. "It wasn’t the city who was being slow, it was the architectural firm who hadn’t sent the drawings over". "Well, they sent the drawings, but they didn’t do it correctly". On, and on, and on… Now they started telling me they needed to spend more money to get the plans re-done. The architects drew up the plans wrong and were refusing to get them fixed. The architects really screwed up, and were ignoring them and not responding to their emails (man, GRS must really have it tough to be surrounded by so much incompetence). The plans they sent over weren’t good enough, and didn’t have what was needed. They needed to spend more. Well guess what? I called the city again, around Halloween, to check on their story and confirm that they had actually been working on the permits. GRS finally registered as a contractor with the city (the very first step) 4 days before I called and had just submitted plans to the city. ALMOST 1 YEAR AFTER THEY SAID THEY HAD!!! I was expecting to get all kinds of run-a-round from the city based on what GRS had told me. Nothing could be further from the truth. I called the city and within 2 hours the guy responsible for approving permits had called me back on his personal cell, making sure I knew he was available to help. He explained that GRS had just registered with the city and had submitted plans that were nowhere near complete. This is where it gets good (maybe even criminal). We were building an addition that would include a bedroom, bathroom, laundry room, and small kitchenette. GRS told us our city didn’t like those, so they would have to be careful with getting it approved. I had no idea what that meant, they were the experts, right? So I went along with what they said. Turns out “being careful” meant submitting plans to the city that were fraudulent. They intended to build out the shell, not tell the city about the water and power lines, then come back after the city had approved it, tear the walls open, and install the electric and water lines after the fact! Careful, fraudulent, more or less the same thing apparently! So when the city permit guy got these lame plans, he knew something was wrong. He asked a few questions like “what’s the purpose of the addition” and other reasonable questions. Well GRS promptly threw this guy under the bus saying he was being ridiculous, and that they had never had so many issues getting permits or that they had never been asked these questions before. Apparently the reason the plans were wrong was that they didn’t include any of the necessary info, like where the plumbing or electric lines would be! Imagine that! The ironic part here is that the city has absolutely no problem with the kind of addition we were planning on doing. So GRS lied to us and made life harder for everyone for no good reason! I’m not sure what GRS’s end game was here, but they chose to lie to us for months about the permits, the plans, what was going on, and who knows what else. At this time, I’d finally had enough. I demanded a refund in mid November. Now the company Ops director steps in to handle things. He calls me directly, telling me that they had “not mismanaged things” and that was a “sword he’d die on”. He wasn’t willing to provide a full refund since they had already spent money on plans and some landscaping (they paid a guy to come move some sprinkler lines as some token work. He disabled our sprinkler system, removed some pieces, and said he couldn’t do anything else at that point). Since they were almost done with the plans, he would see that they were finished, give them to us, and then refund the rest of our money. That was almost 4 months ago and guess what still hasn’t happened yet? If you guessed getting completed plans or a refund check, you are right!!! He was kind enough to call me and try to persuade me to take over the permitting process though. It would be better and faster he said. Hah! At this point I don’t trust any of the work they have done. I don’t believe the plans will have any value and I certainly don’t want them working on my house. I want a full refund, and I want them to get my sprinkler system fixed (the sprinkler guy seems like the only one who knows what he’s doing). What I think happened is they quoted us a price, then realized that costs were going up and decided they either couldn’t do it or wanted to do more profitable jobs. Now it’s been a full year since they were supposed to have started, they have a large deposit check, and now as we are looking for other contractors we are getting quotes that are 2-4x higher. Yes, 2-4 times more, which is way out of our budget. Thanks to their negligence we are now priced out of an addition and having to scramble to fig"

"While they got us the estimate the next morning and it was thorough, pricing was triple over who I went with. I did need to call them the next morning to see where the estimate was."

"I had Case come out to check for Mold in our home. He completed inspection and took sample with him. He promised to send me report in 1 week. It's been over 1 month and I have not received his report. I emailed, called and texted him but did not get any response back. I'm disappointed in his ability to fulfill service obligation. Thanks."

"Great job and out did my expectation."