GRS Pros

TLDR: GRS Pro’s lied to us for over a year about starting our project, tried to knowingly submit fraudulent plans to the city, and has failed to provide a refund for 4 months. Stay far, far away from them. Full story: Our experience with GRS Pros has been embarrassingly bad. Like, "you couldn’t make this up if you tried" bad. If you expect any form of honesty, communication, or even work from the companies you hire, stay far, far away from GRS Pros. You’d be better off giving your money to a homeless shelter, at least then it would do some good. We hired GRS Pros, or Greenlight Restoration Services based in Flower Mound Texas around December of 2020 to build an addition onto our home. My elderly mother-in-law moved in with us and needed an area to live/sleep in since she’s still independent and doesn’t have other options. They were quick to come over, take their measurements, and tell us all about how they would take great care of us. They are very proud of their 3-Right Guarantee, turned out to be nothing but a line. We signed a contract with them around December of 2020 and they told us that we should expect them to be done around April of 2021, give or take. We wrote them a check for a deposit and they were on their way. On January 12th the project manager told us he was going to the city to get the permit process started. We assumed it was under way and would be done soon. 2 months later we had to ask again and received a message that he’d been “bugging the city” to get it done, and that he would "stop by in person tomorrow to see what I can do”. For the next 2 months, we were fed a steady diet of same story over and over again. “The city is being slow, you know how hard they are to work with” (turns out our city is fantastic to work with), or “we have someone going there in person to sit outside the city offices to get things done”, or “someone is coming by later today to measure something, don’t worry, we are almost ready”. He must have gotten tired of coming up with new excuses, because after 3 months of this the excuses stopped and they just resorted to ignoring our messages for a few weeks at a time. Must be a company theme because first the PM did it, then the company Ops director, and finally the owner. Around May they started to blame someone new. I guess the same old excuses get boring for those with their pants on fire too. For the next few months it was all the architects fault because they didn’t do the drawings right. “They will be done with the drawings in a week, and then we will have permits a couple weeks after that”. “I’m supposed to have the drawings today, I’ll keep you updated”. “It’s all looking good, I’m getting the schedules all put together for the subs”, and finally “I’ll go to the city tomorrow in person, they will look the plans over, and then they will approve them in person”. Around the beginning of June I finally decided it was time to check with the city and get some things confirmed. After all, if the city was responsible for all these delays maybe a citizen could help move things along, right? So I called the city, and guess what?!? THEY HADN’T EVEN REGISTERED WITH THE CITY!!! THEY HADN’T EVEN STARTED THE PROCESS!!! THE CITY HAD NO IDEA WHO GRS WAS!!! About this time the story really changed. I had misunderstood them, our PM said. "It wasn’t the city who was being slow, it was the architectural firm who hadn’t sent the drawings over". "Well, they sent the drawings, but they didn’t do it correctly". On, and on, and on… Now they started telling me they needed to spend more money to get the plans re-done. The architects drew up the plans wrong and were refusing to get them fixed. The architects really screwed up, and were ignoring them and not responding to their emails (man, GRS must really have it tough to be surrounded by so much incompetence). The plans they sent over weren’t good enough, and didn’t have what was needed. They needed to spend more. Well guess what? I called the city again, around Halloween, to check on their story and confirm that they had actually been working on the permits. GRS finally registered as a contractor with the city (the very first step) 4 days before I called and had just submitted plans to the city. ALMOST 1 YEAR AFTER THEY SAID THEY HAD!!! I was expecting to get all kinds of run-a-round from the city based on what GRS had told me. Nothing could be further from the truth. I called the city and within 2 hours the guy responsible for approving permits had called me back on his personal cell, making sure I knew he was available to help. He explained that GRS had just registered with the city and had submitted plans that were nowhere near complete. This is where it gets good (maybe even criminal). We were building an addition that would include a bedroom, bathroom, laundry room, and small kitchenette. GRS told us our city didn’t like those, so they would have to be careful with getting it approved. I had no idea what that meant, they were the experts, right? So I went along with what they said. Turns out “being careful” meant submitting plans to the city that were fraudulent. They intended to build out the shell, not tell the city about the water and power lines, then come back after the city had approved it, tear the walls open, and install the electric and water lines after the fact! Careful, fraudulent, more or less the same thing apparently! So when the city permit guy got these lame plans, he knew something was wrong. He asked a few questions like “what’s the purpose of the addition” and other reasonable questions. Well GRS promptly threw this guy under the bus saying he was being ridiculous, and that they had never had so many issues getting permits or that they had never been asked these questions before. Apparently the reason the plans were wrong was that they didn’t include any of the necessary info, like where the plumbing or electric lines would be! Imagine that! The ironic part here is that the city has absolutely no problem with the kind of addition we were planning on doing. So GRS lied to us and made life harder for everyone for no good reason! I’m not sure what GRS’s end game was here, but they chose to lie to us for months about the permits, the plans, what was going on, and who knows what else. At this time, I’d finally had enough. I demanded a refund in mid November. Now the company Ops director steps in to handle things. He calls me directly, telling me that they had “not mismanaged things” and that was a “sword he’d die on”. He wasn’t willing to provide a full refund since they had already spent money on plans and some landscaping (they paid a guy to come move some sprinkler lines as some token work. He disabled our sprinkler system, removed some pieces, and said he couldn’t do anything else at that point). Since they were almost done with the plans, he would see that they were finished, give them to us, and then refund the rest of our money. That was almost 4 months ago and guess what still hasn’t happened yet? If you guessed getting completed plans or a refund check, you are right!!! He was kind enough to call me and try to persuade me to take over the permitting process though. It would be better and faster he said. Hah! At this point I don’t trust any of the work they have done. I don’t believe the plans will have any value and I certainly don’t want them working on my house. I want a full refund, and I want them to get my sprinkler system fixed (the sprinkler guy seems like the only one who knows what he’s doing). What I think happened is they quoted us a price, then realized that costs were going up and decided they either couldn’t do it or wanted to do more profitable jobs. Now it’s been a full year since they were supposed to have started, they have a large deposit check, and now as we are looking for other contractors we are getting quotes that are 2-4x higher. Yes, 2-4 times more, which is way out of our budget. Thanks to their negligence we are now priced out of an addition and having to scramble to figure out a living situation for our elderly mother. Update: I see the trend of making excuses hasn't changed. It's all covid's fault, it's the city's fault, it's the architect's fault, on, and on, and on. For anyone considering doing business with GRS, use this a perfect example of what to expect from them. From looking around at other reviews, I’m not the only one this happened to either. When you say “everyone did their best” do you mean the multiple times I was told by your team that the city was slowing down the process when you hadn’t even submitted the plans? Or maybe your best means that you were in way over your head on this project, even though you took our money and signed a contract? Because you clearly didn’t know and understand the requirements for a project like this. Why else would you knowingly submit false and incomplete plans to the city with the intention of going back in later once the city had officially signed off on the completion of the project? The doing your best comment might be the most honest part of your interaction with me since your best clearly does not involve actually completing any construction work or actually pulling permits. Maybe your best was your email to me implying that I’m not a “true Christian" since I’ve had to resort to posting reviews of your company that will really only "affect the workers jobs and money more than anything” in an attempt to get a full refund? Ironic how the most dishonest people I’ve ever dealt with all seem to resort to those kinds of statements to try and manipulate others. Your response above was certainly quite the effort to discredit my review with false statements. My favorite is the claim that you recommended providing a refund and that I declined. Ha! When I finally demanded a refund I was told by your team it would not be a full refund since you had spent money on plans. The offer from your team was that they would complete the plans and permitting process “since it was almost done” and then provide a partial refund along with the plans so we could hire another contractor. Turns out this never happened either. Your team led me to believe they were working on this, only to find out they never contacted our city again after I initially asked for the refund (4 months later). What I declined was the offer from your ops manager suggesting that I take accept the plans as is (meaning totally incomplete) and take over the permitting process “since the city probably won’t approve the addition if we ask them”. My last discussion with your ops manger was him telling me that if he was honest with the city about the kind of addition we wanted it might jeopardize the whole thing. I told him that was wrong, that I had spoken with the city myself and the city assured me that this kind of addition was doable. I told him I expected your company to complete the full plans and permits if there was any chance of accepting a partial refund. What I declined was accepting a partial refund and partial plans and picking up the slack when your team once again failed to do what they said they would do. So we are now in a situation where you have provided only a partial refund check, and partial plans, and are refusing to refund the rest of the money. You expect me to bear the cost of the incomplete plans you had drawn up, plans that are totally useless. Make this right and provide a full refund.

Well water tank sprung a leak. Entire water closet need reconfiguring. GRS team came in and completely repaired and reset equipment in a more effective manner. Came back next day to ensure all was working well. Awesome service.

Greenlight was professional and completed the work on time. We felt like our satisfaction was their top priority. Their workmanship was excellent and their work ethic above reproach and we would definitely recommend them.

Outstanding. They were here when they said they were going to be. They did what they were supposed to do. The workmanship was very high quality. They were very easy to work with.

Quick and excellent. Lighting is gorgeous!! Professional.

If you’re looking for high quality work done on time and with no run around or surprises on cost, these are your guys. They tell you what they are going to do, when they will do it and how much it will cost and that’s exactly what happens.

I would highly recommend Greenlight Restoration Solutions. David remodeled three bathrooms for us and the result was beautiful. He pays close attention to details and is readily available to answer any questions during the remodel. He supervises each step of the project and gives clear guidelines as to what to expect as works progresses. We will gladly use this company for any future work.

Great! Kitchen is beautiful, as a result we had flooring done in the bedroom after water damage and this Spring a new deck! Great work, trustworthy

Great job, everything turned out the way I wanted it to .