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Our gas fireplace logs would die out and then flare-up again. We called another company and explained our problem. They told us to order a particular part and call them when it came in to have it installed. They said because of the age of the logs, surely it had to be that and they wouldn't even...

We bought a new house with a gas logs unit and had no idea how to make it work well. We were able with difficulty to turn it on but were experiencing a gas smell and lots of cold air coming in around the unit. We called them and they were helpful in setting up an appointment to figure out what...

We continued to have an issues with the fireplace after the maintenance.  The company returned within 3 days and fixed the issue without charge.  Very pleasant and professional staff.

John was very, very professional arriving on time, going straight to work with all the tools he needed to clean, check and replace a defective part. He explained a number of questions I had asked and demonstrated what needed to be done. Upon leaving he cleaned the area where he had set up.

They're good. I never really had contact with them. They just came when I was at work. UGI is the natural gas provider in this area so you basically have to go to them.

They were good but it took them a while to show up for the last part of the job. The first part of the job they showed up and did everything but getting the last part of the job done took quite a while. We had to have the oil tanks removed, for that we had someone else to come back; it was a...

Worked with Wood Heat in their showroom on requirements and all went fairly well.  Since they're very close by and I like to purchase locally, I essentially decided to go with them to install a gas fireplace without much research.  However, things didn't go so well from there. The fireplace...

The installation was great. That was a subcontractor though. I think they pretty much just use one man to do it. He is not an employee of Stoves N Stuff, but he was great. It took him one day. He was very prompt. He came when he said he was going to come. He was good. The installer was...

I was completely dissatisfied with Wood Heat customer service.  I called Jim with Wood Heat the last week of January 2015 and set up a service appt for 2/12/15.  I told Jim that our fireplace worked sometimes....some days yes and other times no.  I told him I changed the batteries in the remote...

Installation did not go well. When I got the estimate I told them to measure the spot (I had an old stove in the same spot) and let me know what brand/model would work best to heat my basement based on those measurements. I think the stove was too big because they had to take it in and out 3...