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"I had a very negative and unprofessional experience with Horizon Services. I signed a contract with them. When it was time to service my AC unit, they cancelled my appointment and rescheduled it, only to cancel and reschedule it again, and yet they did it again! They cancelled my AC maintenance appointment three times over nearly a month period. The scheduler kept cancelling the appointment a few minutes before the appointment time, which was very inconvenient for me because I had to be home every time they scheduled. After the third cancellation, I asked the scheduler to escalate the case to a supervisor which he told me he did. But the Horizon customer service manager never called me back. I called again and escalated again, still the Horizon customer service manager never called me back. I called at least twice after that and was told that my case was already escalated to a female manager, but still she never called me back. All I got from the Horizon phone operators was repeated empty promises that “someone will call you back in 12 hours, etc.” But they never called back to commit to either providing the AC maintenance service or cancelling my contract and refunding my money in full. What makes matters worse is that none of the Horizon Services phone operators who answered my repeated calls was able to transfer me to a manager to speak with in real time. These operators said that they could only “email the senior manager or the concern department”. What a disappointment, and what a lousy excuse to ignore a contracted customer. I truly regret hiring Horizon Service and signing a contract with them and I will never recommend them to anyone. The failure by Horizon Services to provide the AC maintenance per the contractual agreement (it’s now mid-summer and my aging AC unit was not serviced to date) and the fact that their customer service manager never bothered to respond to my repeated phone complaints speak volumes about the unprofessional way they have treated me."

"I scheduled an appointment with them in response to their ad to flush a hot water tank for $49, no trip charge or add on expenses. After scheduling and in advance of the appointment I called for details regarding the service to be provided at this very hard to believe price. No matter what time of day I called I was always routed to an answering service that only scheduled appointments. Each time they said they would reach out to a manager to get my questions answered. After 3 calls and an email without a response, I cancelled my appointment."

"Very knowledgeable staff, on time, work done right. Great price and great product offered, can't ask for better! Will hire again."

"So far, the system has been working really well. Everyone involved in my project was professional and personable. We had a little tweaking to do on the finish work, but all of my issues were fixed promptly. I would recommend Sila."

"I’m not sure my words can express just how grateful we are to James from Morris Mechanical. Our AC died during this last heatwave at 4 A.M. and he responded immediately. He offered to come at 8. He was punctual, polite, and knowledgeable. What we hoped would be an easy quick fix was in fact not in the cards for us. He helped us understand our options, how the A/C unit functions and although he had other calls came back the same day to install a new unit and coils. Although I’m not thrilled with having to replace these items, I am thrilled that it was James who did it. We have tried 4 different hvac companies in the 5 years we have lived in our home and we will not use anyone other than james going forward."

"Worst service I’ve ever have experienced. They wanted to sell me the product, never told me that there was an early termination fee and another penalty for an initial offer they gave me. Had double charges every month, once for the oil they provided (which they never told me they were going to provide before coming. They just came without my knowledge and then I find a high amount bill) and another for an “automatic payment” for 500 that they never could explain. The didn’t even fix this issue and it kept happening every month even after I cancelled the service. Then having to call them is a hastié for the refund of the 500. Stay away of this company"

"Technicians arrived at the scheduled time and replaced our boiler and water heater in a professional manner. Technicians were all very knowledgeable in their craft (quite unusual these days)! Work was successfully completed a few hours ahead of time and cleanup was spotless. I also compliment the office support staff on their courtesy, responsiveness, and professionalism. Also, pricing was far lower than the nearest credible competition. Highly recommended!"

"Marshall Services was great!"

"No wait. Great work"

"I would have to say that Khaleb and his crew did a commendable job on the bathroom upgrade, and water piping issues. Their cleanup is also to be commendable. If I have anymore issues to be solved, 1-800-Plumber will be the call that I make. Sidney K"