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"Never received a call or any response from the company."

"It's the most horrible thing I've ever been a part of. Don't ever go with them. They started a year ago and it's still not done. We were told 8 weeks last May. The sales person Dominic hasn't responded to us since we signed the contract. RUN"

"I contracted Anthony & Sylvan Pools in February of 2023 for an custom in-ground pool. This pool would cost approximately $300,000 to build. The first person I spoke with was Rudy Dermo, who had committed to a May/June 2023 start date. I returned back to Pennsylvania in July of 2023, only to see the pool had not even yet been started. After contacting A&S, the process had finally started. The original contract we signed stated completion by August of 2023. After the still (to this day) unexplained delay to construction start, I was still assured the pool would be complete by September of 2023. After a never-ending list of excuses and delays, ranging from "we can't find concrete for your pool" to "we can't locate the tile you selected", along with multiple brand-new, top of the line equipment malfunctions, I am now writing this review on April 20th of 2024. The pool is still not complete. This is well over a year from the time I signed the contract with A&S. The project manager, Mat Hill, seems to be "bothered" by coming to my property. Imagine that. Someone gets a contract for a $300,000 pool and is "bothered" by it. Communicating with A&S Pools is like pulling teeth. You constantly get shuffled around from scheduler to scheduler. You never seem like you're the priority to them, but instead, you're more of an inconvenience. Sometimes, weeks will go by before you hear from a single A&S employee. Your job site will sit, vacant, without any work being done, for the entirety of that time. This company is dishonest, disingenuous, cookie-cutter, and absolutely the worst professional experience I have ever had in my 40 years of life. When you contract a company for a job such as this, you expect (and utterly demand) professionalism. You expect a certain level of care. A certain level of responsibility for the money they've taken from you for the job. What I received in this particular case was the exact opposite of those things. I am dismayed at the lack of professional standard. From Rudy Dermo, to Harald Bottke, to JR Goldberg, and all the way down to Mat Hill. This company should be absolutely ashamed of themselves. A lawsuit is being drafted in Pennsylvania court. I will be suing Anthony & Sylvan Pools for the entire balance of the $300,000 contract that I signed with them. I fully intend to win every penny of this contract back."

"I had an appointment for over a week to get a quote for (2) bathroom remodels. No show, no call. Contractors are on their best behavior before you hire them. I guess I dodged a bullet"

"Dishonest, Unprofessional, Shoddy Work* I’ve read people’s horrible experiences with contractors in the past and always cringed and felt sorry for them but thought, “wow, glad that wasn’t me.” Well, my time came with JR’s Quality Tile & Hardwood. From the start, the owner, Fred, made the experience difficult and it only got worse from there. And yes, I should have listened to my gut at first hint of problem but after reading so many positive reviews online I pressed on. I hired the company to remodel my bathroom after a water leak. I selected all the materials, got the quote and then out of the blue, Fred started asking me to consider other materials but could never provide a clear reason. Living in an old house where there are no even floors, I worried that his questions were steering me to a product better suited for the unevenness in my bathroom but when I repeatedly asked why he only said ‘comfort’ and ‘warmer under foot’. Most of the remodel was done by Tommy, with whom I have no complaints. He did great work installing the tile. The problems I had were solely with Fred and his son. The wainscotting I selected was to be painted, however, once the tile was done the plumber reinstalled the sink and toilet on Fred’s direction meaning that proper painting could not be done behind those items. I asked Fred how the painting would be done and he replied in email, “we’ll do our best to paint around it.” For a $10k+ job I don’t expect half-assed work and I said so. At this time, Fred also told me that they were 25% over budget and wanted to ‘give me a heads up’ so I knew before I got the bill. Never mentioned any of this earlier in the project when the overruns started! He argued with me that the wainscotting really didn’t need painting though I had a line item in quote for painting, and I sent photos of the blemishes, pencil marks and writing (someone wrote ‘TOP’) on the waincotting; then he felt that he shouldn’t have to pay for the plumber’s time; then he finally agreed to the plumber and told me that this son would be doing the painting. After his son was onsite for a few hours and got one coat done on the baseboards, trim and wainscotting he was supposed to return the next day to finish, but oops he forgot that he had orientation for a new job he was starting and wouldn't be back as Fred told me the morning of so Fred came to finish the work. He was onsite for a few hours, painted a bit and reinstalled the toilet and sink. After a few days, I was able to fully see the shoddy work the son and Fred did. In addition to not fixing the over-sanded trim, the baseboards and wainscotting were never caulked before painting so there were large cracks in every seam, many of pencil marks on the wainscotting were still visible, Fred grouted around the pipes in the floor connecting the radiator which my heating company told me should never have been done as it constricted the expansion / contraction needs of the pipes and could have caused huge issues. I spent more than $1,000 to fix the problems Fred and his son created and to properly finish the work they should have done. I deducted this from the amount I agreed to pay, documenting all of the issues he left with photos. When he replied to my email he had the gall to mention that he never even tried to fix the over-sanded trim. Without a doubt THE worst ‘professional’ I’ve ever worked with."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."

"never contacted me"