Get matched with top pool and spa technicians in Odell, OR

"We ordered a Covana SwimSpa cover back in July or August of 2021. They finally received the product from the manufacturer in March of this year. When the installation team came to put it all together they realized that the person who had placed the order with the manufacturer had missed the fact that the cover was slightly too large to make a proper seal. The installation guys, who were great by the way, said they would work with All Spa to get is sorted out (new parts to make it work). Anyway, it's been a month and the thing is still sitting half assembled in my yard. Keep in mind that this is a $10K cover left partially assembled and covered in a tarp. I've made 5 inquiries via phone to All Spa to at least get a status update but have yet to respond. It really just speaks to a major lack of professionalism to not even have the decency to let us know the status of what is going on. I don't usually leave reviews like this but I think that this certainly warrants a 1 star review."

"They charged me $120 dollar just to come out and they quoted me $1600 to replace the water heater. I asked the plumber who came on how long would it take for him to do the work, he told me 3 to 4 hours, he said the pricing would be $1600. Well he doesn't set up pricing and ask me what cost would it be comfortable for me, I said you can leave right now because this is not something that I should be negotiating with you in this manner. It's inappropriate. At that point I terminated the conversation and ask him to leave. I specifically stated that I didn't want to if they quoted me above the national average as quoted by Angie's list for this type of work. I said I'm not interested in doing business because I'm aware what the national average is."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."

"Non negotiatiable variable consignment contract that only favors the company, not the hot tub owner. Company can take 20% for losses but if they sell for more than expected, they won't give any of that profit to the hot tub owner. I've got to say, I've never experienced such hostility over simple questions so quickly, especially from someone trying to earn my business. We exchanged a few texts about the pictures of the tub and consignment agreement and I asked her to call me to explain better. The owner of the company called me and right from the get go I could tell she was annoyed with me. When I questioned her policy of the variable commission, she got very defensive and frustrated and things escalated very quickly. She ended up pretty much yelling at me and I was crying and I ended up rushing off the phone. She immediately texted asking why I was upset, as if she didn't know. I told her just could have been nicer instead of being so accusatory, it wasn't a good way to get my business. I was just asking questions, no reason to accuse me of trying to get special treatment. She said she was sorry if her tone was accusatory, but she didn't admit any fault. I told her I'd like to speak to her manager and that's when she told me she was the owner. I said I'd be writing a review. She immediately called me and left a voicemail apologizing for getting frustrated (finally admitting a hint of fault) and she'd like me to give them a chance before writing a review. Sorry, but I'll take my business elsewhere where they offer fair consignment agreements and where they treat people with respect."

"never contacted me"