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46 years of trusted experience
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Reviews
4.741 Reviews
Showing 1-25 of 41 reviews
WOODROW V.
04/2022
pool cleaners
+ -1 moreWe ordered a Covana SwimSpa cover back in July or August of 2021. They finally received the product from the manufacturer in March of this year. When the installation team came to put it all together they realized that the person who had placed the order with the manufacturer had missed the fact that the cover was slightly too large to make a proper seal. The installation guys, who were great by the way, said they would work with All Spa to get is sorted out (new parts to make it work). Anyway, it's been a month and the thing is still sitting half assembled in my yard. Keep in mind that this is a $10K cover left partially assembled and covered in a tarp. I've made 5 inquiries via phone to All Spa to at least get a status update but have yet to respond. It really just speaks to a major lack of professionalism to not even have the decency to let us know the status of what is going on. I don't usually leave reviews like this but I think that this certainly warrants a 1 star review.
Description of Work: Covana Swim Spa Cover
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$10,000
Vicky L.
04/2018
pool cleaners
+ -1 moreThe technician arrived on time and immediately saw what the problem was. He had the necessary part (new pump) in his truck, installed it, and problem solved. Cost was a little more than we'd hoped, but we're happy to have this attended to.
Description of Work: Diagnose slow hot tub leak
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Yes, I recommend this pro
$430
Ron T.
01/2018
pool cleaners
+ -1 moreThey called me back the next day and I had it scheduled very fast. Set up billing before hand and discussed everything I wanted. On the day I got a estimated time and they showed up early in fact which they checked with me on. He was very knowledgeable, gave me a ton of advice and went through taking care of the tub. Answered all my questions and discussed lots of things I didn't even know about. I feel confident in taking care of the tub and ordered some parts to improved my tub experience. I will probably have them also do some of the maintenance like draining and refilling. Good customer service from beginning to end, something that is far to rare from businesses today.
Description of Work: Bought a house with a hot tub. I wanted one but have never had one before. They came out to inspect the tub, train me in the care of it and make recommendations.
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Yes, I recommend this pro
$500
Tom M.
05/2017
pool cleaners
+ -1 moreFine. They aren't as pushy as Angie's list.
Description of Work: Replace pump
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Yes, I recommend this pro
$718.24
Jon D.
03/2017
pool cleaners
+ -1 moreThey were great! Theyt were here o0n time, they did what they said, we did not need a second visit, he had all the parts needed, very nice would recommend.
Description of Work: Hot Tub maintenance
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Yes, I recommend this pro
$1,600
Mary H.
12/2015
pool cleaners
+ -1 moreA representative comes to our house and checks cleanliness and chemical levels. We need not be there. We gen a confirming email every time they come out. They empty, clean and refill the spa tub three times a year. Seamless performance. Expensive luxury but we are never left wondering whether the spa is in a condition to use.
Description of Work: Oregon Hot Tub maintains our small spa so it is ready to be used 24/7
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Yes, I recommend this pro
$1,600
Julia E.
04/2015
pool cleaners
+ -1 moreThe repairman, Lonnie, called to let us know he was on his way. He performed the service in a professional manner. He then checked the overall status of the hot tub. After the service he provided us with information on the work that he had done. He also answered out questions on other water care products. He was very knowledgeable and informative. He commented on how well our hot-tub was maintained. We feel that Lonnie is a valuable asset to Oregon Hot Tub. If we have future service needs we would request Lonnie as the technician.
Description of Work: Replaced the heater relay board and overall check up.
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Yes, I recommend this pro
$325
Nancy T.
09/2014
pool cleaners
+ -1 moreThe work performed by Lonnie was exceptional! He has been the service guy for us for years and we always know we are in good hands when he comes out. Lonnie is the absolute best!
Description of Work: Always prompt and professional help.
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Yes, I recommend this pro
$420
David C.
07/2014
pool cleaners
+ -1 moreIt went extremely well. All recommended contractors were top-notch. The sales person (Jack) was very supportive and helpful through the entire process. The service department has also been fantastic over the past year. Helped me resolve initial issues with software needing update in a very timely fashion. Even now, a year later, their water chemistry consultant is just a phone call away if I have any questions about water chemistry. I initially was not planning on spending 11K, so there was some sticker shock. But now I could not be happier with my decision. Everything Jack told me about the quality and excellence of this tub has turned out to be true.
Description of Work: Sold me a fantastic Hot Spring Aria hot tub. Recommended, coordinated, and otherwise assisted me with installation contractors for removing old tub, deck reinforcement, delivery of new hot tub, and electrical. During pre sales phase, they answered all my questions completely and never pressured me into buying.
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Yes, I recommend this pro
$11,000
Katie C.
06/2014
pool cleaners
+ -1 moreThe great thing about them is they will advise you on trying to repair the hot tub yourself, they don’t push their repair people if you don’t want to hire repair person. They tell you what you need to do to replace your own parts.
Description of Work: I have good experience with them. I purchased chemicals from them and parts for my hot tub.
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Yes, I recommend this pro
$60
REVA B.
06/2014
pool cleaners
+ -1 moreHere's my husband's report on our experience: Getting the hot tub repaired turned out nicely. Since I had a good idea what was wrong I purchased a new thermal sensor in advance through Oregon Hot Tub and arranged a time for the repair to be done. They sent Dominic -- a pleasant fellow in his twenties -- who showed up exactly on time. In preparation I had opened up the access panels so he wouldn't have to waste time on the trivial stuff. He knew his business and went right to work. Things went smoothly up to the point where the new thermal sensor gets fastened into place. This part has a 1" diameter thread that is supposed to attach to the corresponding thread near the bottom of the tub. There is a neat way of doing this that minimizes water leakage so the tub was not drained. When Dominic tried to get the new sensor to fit into the matching threads I could see he was having difficulty. "This doesn't want to go in," he said. I offered to give it a try and took off my shirt, since you have to be in shoulder deep to reach the fitting. But, try as I might, I couldn't get it started either. Dominic managed to get into position partially under the tub so he could reach the part from below. It turned out that the part, which was supposed to be permanently glued into place, had broken loose and was free to turn. Right then we both realized it had become a two-man job. Dominic held the part in place from under the tub while I got the threads started and wrenched it down snug from above. Teamwork! And problem solved.
Description of Work: Our hot tub temperature indicator had become erratic, reading in the 100-teens when the water was nowhere that hot, and causing the heater to shut off prematurely. Oregon Hot Tub replaced the thermal sensor.
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Yes, I recommend this pro
$125
BILL E.
04/2013
pool cleaners
+ -1 moreTo me this was close to the ultimate example of poor customer service. I'm sure they would have loved to have come out and fixed it themselves, and I'm sure it would have cost me quite a bit. However, no one got back to me, and it was only my resourcefulness that paid off. I know that I was able to get one of my friends to buy their spa too, so I'm responsible for a couple of purchases. However, I'm passed off to others and ignored after the purchase. It shouldn't be my concern or my problem that they have had some layoffs, and maybe they are quite busy. At the least, they could have called me back at a number of opportunities. I was also told they are under new management, so I guess they may have different priorities now than when I purchased the spa about 6 years ago. In addition, when I took off that outside cover, I discovered the cover panels are held together with glue. All of this glue was now brittle and breaking away. I now had to re-glue it together, but it made me feel like this really is poorly constructed. It looked great when we bought it, but it just didn't seem like much quality workmanship had been put into it if the rest of it is constructed this way. It's almost like the glue only lasted as long as the warranty, and then maybe it's time to get another spa? That's not how I operate. I want something that will last, especially since I try to take care of things. Regarding the cost of the check valve. I have to believe the internet spa company where I purchased the part makes a profit, but I don't know how much less this is from the $2.90 I paid for it. I know I don't want to pay $25 for the same part or for other parts from now on. The part I received was an exact factory replacement labeled "Watkins" on the packaging.
Description of Work: I noticed my Tiger River Spa was leaking. I purchased this from their store in Clackamas, and the warranty just ran out a year or two ago. I took off the cover from the control area, and I could see the part that was leaking, although I didn't know what it was. Since I wanted to save a few $s, it looked like a very easy fix--just connect a new part to two hoses. So, I took a few pictures of it and went to the Clackamas store to buy the part. Was told no parts there, but I should call the Service Center in Beaverton. I called the service center and was told only one technician was familar with this spa, and he would need to call me back. However, they said to e-mail the pictures and a description to them. I waited a couple of days, and no response. I called the Clackamas store again. The manager said they have gone through some layoffs, and they have quite a reduced staff now, but he would call the service center for me. Great. I waited a couple of more days. I then called the service center again, and I talked to another person there who said she was not a technician, but this one tech will for sure call me back that day. She also said if she was a consumer, she would worry about all sorts of possible problems this could be, and it would be so much better to have a technican come to my house and check it out. I told her she wasn't me, and I needed to save some $s and it seemed like it would be really easy if anyone could just tell me what this part was. Well, 2 days later, no call back. All the while, of course, my spa is leaking a lot of the water. I decide to call the manufacturer, Watkins, who makes a variety of these spas. The customer service person, after 2 calls, was able to identify the part for me. She told me she would get back to me with a price and then ship it to me. Great. Finally some customer service. It's been a number of days, but no e-mail. I sent a follow-up e-mail, but nothing in return so far. I don't understand it. In any case, after a day of waiting for that last e-mail, I thought, okay, I know the part. I'll just order it from Oregon Hot Tub. So, I called them. No, it's not in stock, we'll have to order it, and it's $25. Hmmmm, I did a search on the internet. I found an online spa store that sells only Watkins spas, and they have all the parts for order. I found this part for less than $3.00. With priority shipping, it was $11.00. I installed it in less than 5 minutes. The part was called a check valve. It's just plastic, and it looks like it's worth less than $3.00.
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Erik F.
04/2013
pool cleaners
+ -1 moreI just found out that Oregon Hot Tub is selling the Big Green Egg. They did a great job of matching my needs to the accessories that go a long with my needs. I visited the Service Center on Bethany and all my questions were answered. They not only had accessories but everything I needed to grill that night. I was fortunate enough that they had Big Green Eggs assembled and ready to go. They helped me load it into my car and I was grilling by dinner. Most Big Green Egg dealers don't stock eggs or accessories. They do and they even told me their retail store do as well. They also told me about a Dr. BBQ cooking event on April 19th - I can't wait.
Description of Work: I just found out that Oregon Hot Tub is selling the Big Green Egg. They did a great job of matching my needs to the accessories that go a long with my needs.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$1,500
Marki M.
06/2012
pool cleaners
+ -1 moreThis is a tough one to rate because the sales people treated me well and gave me a good price on the spa. It's the after-sale service that I was unsatisfied with. First, the spa is supposed to come with a silver ion cartridge, but it was delivered without one. I didn’t find out about the need for the cartridge until I went thru the water-quality adventure I describe below. When the spa came, the delivery people gave me a (very unprofessional-looking) list of instructions about taking care of water quality. BUT THEY WERE INCORRECT. I’m using Silk Balance, a product that costs $200 a bottle, and the instructions the delivery people gave me make it ineffective! If I hadn’t later found another flyer in the box of chemicals I received and saw that Silk Balance required a different procedure, I would have wasted the Silk Balance and most likely had gunky water. Plus, you need to add a “shock” treatment to the spa each time the spa is used, but the delivery people’s instructions didn’t mention that and there wasn’t any shock chemical in the products I received. As I tried to figure out what I was really supposed to do for water upkeep, each sales person I talked with had something different to say. I finally got in touch with Trena at the company’s service center, who let me know the right way to take care of the spa and sent out the silver cartridge and shock chemical. But by that time, the spa water wasn’t looking very good…I may have to drain it and start again…not happy about that. I will say that the people at the service center were very helpful and did seem concerned about what happened to me, so hopefully they will fix the situation. But I still have to advise people to check with Trena or someone else at the service center before they get their spa, so they’ll know they have the right instructions and chemicals.
Description of Work: Purchased a hot tub.
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Yes, I recommend this pro
$6,000
Response from AllSpa - Hot Tub Swim Spa Sauna Services
Steven S.
04/2011
pool cleaners
+ -1 moreThe whole experience which I have had with Oregon Hot Tub has been wonderful and would recommend them for anyone who would want the newest in techniology.
Description of Work: I was looking for a new hot tub, but not just the usual. I wanted an economical, well insulated, and one that generated it's own chlorine. I needed my present hot tub serviced and had Oregon Hot Tub do it. While the technition was present he provided me with information on the new advances in the hot tub industry. After much research I decided to talk to the sales representives. I found them extremely honest and wanting to provide me with the information which I needed to make a decision as to which unit would best suite my needs. They set up my delivery and helped me make sure that I knew what would be needed to provide the instant startup of my new spa. The whole cast at Oregon hot tub has been a most helpful group and they are still there to provide me with information. I have been extremely appreciative of their help.
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Yes, I recommend this pro
$10,000
Lisa M.
09/2010
pool cleaners
+ -1 moreContacted via phone and described problem. Appointment was made and they arrived on schedule. Replaced heating element and hot tub is now working. The cost was the same quoted. Very professional and efficient!
Description of Work: Performed diagnosis and repair of heating element in hot tub. Had great suggestions and the price was the same quoted.
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Yes, I recommend this pro
$650
Bronwyn B.
04/2010
pool cleaners
+ -1 moreWhen our first hot tub turned out to have problems, they replaced and installed it free of charge. We were very pleased with how responsive they were to our concerns.
Description of Work: We bought a used certified hot tub from Oregon Hot Springs Spas and had it installed.
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Yes, I recommend this pro
$4,000
Peter P.
02/2010
pool cleaners
+ -1 moreWent to Beaverton store to check on hot tubs and prices. Didn't purchase anything from them. Experience was OK
Description of Work: No service
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Janet P.
02/2010
pool cleaners
+ -1 moreThe work turned out pretty good, but we noticed that the 2 jets that the y-connector controls are not working anymore, so I have to call him back. They did give a warranty, but I don't remember what it was. It probably was for 60 days and I will find that out when I call the company. I found their price high. Nobody else can work on their spas so we are stuck with them. They doubled their price over what it was a year ago. They changed the maintenance company and it costs twice as much as what it used to. They are professional. We don't have any choice but to use them in the future.
Description of Work: The pool and spa service company came out just before Christmas and replaced a y-connector that had deteriorated causing a leak in our 15-year-old spa.
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Yes, I recommend this pro
$900
JOHN V.
03/2009
bathtub refinishing
+ -1 moreI have been using them for two years. My experience with them has been great. They respond to my questions and they are very good people to work with. My hot tub was damaged due to storms in the month of December and I called them and they immediately got a new top ordered for me and as soon as it was available, they installed it and it did not fit quite well. I called them to report it to them and they had another one here and installed it. They did a beautiful job. I have no complaints and I did not have to pay any extra charges. I just paid the initial cost.
Description of Work: I hired Oregon Hot Spring Spas to replace the top for my hot tub.
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Yes, I recommend this pro
$585
wilfried M.
03/2009
pool cleaners
+ -1 moreThey were excellent. They went above and beyond and gave extra service. They were very friendly and punctual. They knew what they were doing and did a good job.
Description of Work: Oregon Hot Spring Spas took care of our hot tub.
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Yes, I recommend this pro
$225
Eric M.
10/2008
pool cleaners
+ -1 moreOverall, we are happy with the spa and it is working well. During the sales, however, we were told the wiring would be okay on an existing line and some people have used a heavy duty extension cord. We did not have this experience and had to have a dedicated line installed. I guess we should have read the instructions before buying. The instructions definitely say a dedicated line is necessary. Other than that, the installers did a good job and were on time.
Description of Work: We purchased a two person spa.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$3,500
AARON R.
10/2006
pool cleaners
+ -1 moreI go every month to buy my chemicals that keep my spa happy. When owning a spa it's so important to keep it at the right levels. Oregon Hot Springs is helpful in deciding what to do with your spa water matters. So far I have yet to have any trouble with my spa thanks to their helpful advise.
Description of Work: Help with my spa.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$50
SHERRI P.
05/2006
pool cleaners
+ -1 moreKris worked with us to get us the hot tub we wanted based on our budget. After shopping around to local competitors, we realized it's not just the lower prices to consider - it's service, craftsmanship, and the feeling that you will be taken cared of after the purchase. Delivery went smooth. Highly recommend Hot Springs as the ''Rolls Royce'' of the spa industry!
Description of Work: Purchased hot tub including delivery.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$5,000
IRENE S.
04/2006
pool cleaners
+ -1 moreVery impressed: instead of trying to sell me more product or services, Oregon Hot Spring Spas helps me solve the problem at zero cost to me. The gentleman who called me back explained the circuitry of the hot tub, how to clean the filters, and even gave me some advice on how to deal with the ants that had found a home on the spa (under the cover). Only offered to sell me a cover after I explained that it was super heavy, moldy, etc., and even suggested the more cost effective way to order it (delivery and disposal of old spa cover will cost extra $96). Great service!
Description of Work: We inherited an Oregon Hot Spring spa when we moved into our Portland house, but because we had had tenants for the prior 8 months, the hot tub was not in great shape. I called to ask about the ''check up'' option for $92 offered by Oregon Hot Spring Spas and Trina kindly offered to have someone simply call me about the condition of the spa rather than spend the money to have someone take a look at it. Received call the next day, as anticipated, and had a very helpful discussion with a gentleman whose name I've forgotten.
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Yes, I recommend this pro
- 1(current)
- 2
Contact information
16205 NW Bethany Ct Ste 109, Beaverton, OR 97006
http://allspa.com/Service hours
Monday:
8:00 AM - 6:00 PMTuesday:
8:00 AM - 6:00 PMWednesday:
8:00 AM - 6:00 PMThursday:
8:00 AM - 6:00 PMFriday:
8:00 AM - 6:00 PMLicensing
Bonded
Insured
Licensed*
Trade License Number
602800385
Trade License Locale
Washington
Trade License Authority
WA Dept of Licensing
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Bathtub Restoration,
Outdoor Kitchens
FAQ
AllSpa - Hot Tub Swim Spa Sauna Services is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
AllSpa - Hot Tub Swim Spa Sauna Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, AllSpa - Hot Tub Swim Spa Sauna Services offers free project estimates.
Yes, AllSpa - Hot Tub Swim Spa Sauna Services offers eco-friendly accreditations.
No, AllSpa - Hot Tub Swim Spa Sauna Services does not offer a senior discount.
No, AllSpa - Hot Tub Swim Spa Sauna Services does not offer emergency services.
No, AllSpa - Hot Tub Swim Spa Sauna Services does not offer warranties.
AllSpa - Hot Tub Swim Spa Sauna Services offers the following services: Maintenance & Repair- Hot Tub, Sauna, Swim Spa, & Pool.
Contact information
16205 NW Bethany Ct Ste 109, Beaverton, OR 97006
http://allspa.com/Service hours
Monday:
8:00 AM - 6:00 PMTuesday:
8:00 AM - 6:00 PMWednesday:
8:00 AM - 6:00 PMThursday:
8:00 AM - 6:00 PMFriday:
8:00 AM - 6:00 PM