AllSpa - Hot Tub Swim Spa Sauna Svc

We ordered a Covana SwimSpa cover back in July or August of 2021. They finally received the product from the manufacturer in March of this year. When the installation team came to put it all together they realized that the person who had placed the order with the manufacturer had missed the fact that the cover was slightly too large to make a proper seal. The installation guys, who were great by the way, said they would work with All Spa to get is sorted out (new parts to make it work). Anyway, it's been a month and the thing is still sitting half assembled in my yard. Keep in mind that this is a $10K cover left partially assembled and covered in a tarp. I've made 5 inquiries via phone to All Spa to at least get a status update but have yet to respond. It really just speaks to a major lack of professionalism to not even have the decency to let us know the status of what is going on. I don't usually leave reviews like this but I think that this certainly warrants a 1 star review.

The technician arrived on time and immediately saw what the problem was. He had the necessary part (new pump) in his truck, installed it, and problem solved. Cost was a little more than we'd hoped, but we're happy to have this attended to.

They called me back the next day and I had it scheduled very fast. Set up billing before hand and discussed everything I wanted. On the day I got a estimated time and they showed up early in fact which they checked with me on. He was very knowledgeable, gave me a ton of advice and went through taking care of the tub. Answered all my questions and discussed lots of things I didn't even know about. I feel confident in taking care of the tub and ordered some parts to improved my tub experience. I will probably have them also do some of the maintenance like draining and refilling. Good customer service from beginning to end, something that is far to rare from businesses today.

Fine. They aren't as pushy as Angie's list.

They were great! Theyt were here o0n time, they did what they said, we did not need a second visit, he had all the parts needed, very nice would recommend.

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A representative comes to our house and checks cleanliness and chemical levels.  We need not be there.  We gen a confirming email every time they come out.  They empty, clean and refill the spa tub three times a year.  Seamless performance.  Expensive luxury but we are never left wondering whether the spa is in a condition to use.

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The repairman, Lonnie, called to let us know he was on his way. He performed the service in a professional manner. He then checked the overall status of the hot tub. After the service he provided us with information on the work that he had done. He also answered out questions on other water care products. He was very knowledgeable and informative. He commented on how well our hot-tub was maintained. We feel that Lonnie is a valuable asset to Oregon Hot Tub. If we have future service needs we would request Lonnie as the technician.

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It went very well.

The work performed by Lonnie was exceptional! He has been the service guy for us for years and we always know we are in good hands when he comes out. Lonnie is the absolute best!

It went extremely well. All recommended contractors were top-notch. The sales person (Jack) was very supportive and helpful through the entire process. The service department has also been fantastic over the past year. Helped me resolve initial issues with software needing update in a very timely fashion. Even now, a year later, their water chemistry consultant is just a phone call away if I have any questions about water chemistry. I initially was not planning on spending 11K, so there was some sticker shock. But now I could not be happier with my decision. Everything Jack told me about the quality and excellence of this tub has turned out to be true.

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The great thing about them is they will advise you on trying to repair the hot tub yourself, they don’t push their repair people if you don’t want to hire repair person.  They tell you what you need to do to replace your own parts.

Here's my husband's report on our experience:
Getting the hot tub repaired turned out nicely. Since I had a good idea what was wrong I purchased a new thermal sensor in advance through Oregon Hot Tub and arranged a time for the repair to be done.  They sent Dominic -- a pleasant fellow in his twenties -- who showed up exactly on time.  In preparation I had opened up the access panels so he wouldn't have to waste time on the trivial stuff.
He knew his business and went right to work.  Things went smoothly up to the point where the new thermal sensor gets fastened into place.  This part has a 1" diameter thread that is supposed to attach to the corresponding thread near the bottom of the tub.  There is a neat way of doing this that minimizes water leakage so the tub was not drained.  When Dominic tried to get the new sensor to fit into the matching threads I could see he was having difficulty.  "This doesn't want to go in," he said.  I offered to give it a try and took off my shirt, since you have to be in shoulder deep to reach the fitting.  But, try as I might, I couldn't get it started either.  Dominic managed to get into position partially under the tub so he could reach the part from below.  It turned out that the part, which was supposed to be permanently glued into place, had broken loose and was free to turn.  Right then we both realized it had become a two-man job. Dominic held the part in place from under the tub while I got the threads started and wrenched it down snug from above. Teamwork!  And problem solved.

I just found out that Oregon Hot Tub is selling the Big Green Egg. They did a great job of matching my needs to the accessories that go a long with my needs. I visited the Service Center on Bethany and all my questions were answered.  They not only had accessories but everything I needed to grill that night.  I was fortunate enough that they had Big Green Eggs assembled and ready to go.  They helped me load it into my car and I was grilling by dinner.   Most Big Green Egg dealers don't stock eggs or accessories.  They do and they even told me their retail store do as well.  They also told me about a Dr. BBQ cooking event on April 19th - I can't wait.

This is a tough one to rate because the sales people treated me well and gave me a good price on the spa. It's the after-sale service that I was  unsatisfied with.  
First, the spa is supposed to come with a silver ion cartridge, but it was delivered without one. I didn’t find out about the need for the cartridge until I went thru the water-quality adventure I describe below.  
 When the spa came, the delivery people gave me a (very unprofessional-looking) list of instructions about taking care of water quality. BUT THEY WERE INCORRECT. I’m using Silk Balance, a product that costs $200 a bottle, and the instructions the delivery people gave me make it ineffective! If I hadn’t later found another flyer in the box of chemicals I received and saw that Silk Balance required a different procedure, I would have wasted the Silk Balance and most likely had gunky water.  
Plus, you need to add a “shock” treatment to the spa each time the spa is used, but the delivery people’s instructions didn’t mention that and there wasn’t any shock chemical in the products I received.  
As I tried to figure out what I was really supposed to do for water upkeep, each sales person I talked with had something different to say. I finally got in touch with Trena at the company’s service center, who let me know the right way to take care of the spa and sent out the silver cartridge and shock chemical.  But by that time, the spa water wasn’t looking very good…I may have to drain it and start again…not happy about that.  
 I will say that the people at the service center were very helpful and did seem concerned about what happened to me, so hopefully they will fix the situation. But I still have to advise people to check with Trena or someone else at the service center before they get their spa, so they’ll know they have the right instructions and chemicals.

The whole experience which I have had with Oregon Hot Tub has been wonderful and would recommend them for anyone who would want the newest in techniology.

Contacted via phone and described problem. Appointment was made and they arrived on schedule. Replaced heating element and hot tub is now working. The cost was the same quoted. Very professional and efficient!