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"Extremely Disappointed with Chimcare’s Service and Product, go with someone else! Our experience with Chimcare started off positively—they did a great job removing a large chimney from our house and installing a gas fireplace insert. Unfortunately, everything went downhill after that. The gas insert they sold us, a Regency brand, has been nothing but a nightmare. Over the last three years, we’ve had to call Chimcare out to repair it at least eight times. Each time, the fireplace works for only a couple of weeks—or less—before breaking down again, often in the same way. Most recently, the ceramic insert they installed broke after just a few days of intermittent use. This strongly suggests that their technicians are not properly trained at installing the ceramic inserts, leading to repeated failures. Because of these issues, we’ve had a functional fireplace for only two months total over the last two years. This failure to provide a reliable product and service has significantly impacted our family. We’ve gone through two Thanksgivings and two Christmases without a working fireplace. To make matters worse, during the major ice storm last year, we were left without the heat the fireplace could have provided—something we should have been able to rely on to keep our home and two small children warm during a power outage. Despite our repeated requests, Chimcare has been incredibly unhelpful in resolving the situation. I’ve had to pester them with calls every few days to get any progress on having Regency honor the warranty. They are completely unresponsive/not-proactive unless I am calling them directly - technician, project planner, and front office are all favorites in my phone - at this point, I’ve had to call daily just to get any updates or action on what should be a simple warranty replacement. Their lack of proactivity and accountability has been exhausting and deeply disappointing and makes it seem like they are not actually trying to honor my warranty and for what we paid for in terms of service. It’s incredibly frustrating to have spent so much money on this installation, only to deal with constant repairs, an unusable product, and a company that refuses to address their technician’s clear errors. While their team is polite when scheduling repairs and when the technicians are present, politeness doesn’t make up for poor service and unreliability. We deeply regret choosing Chimcare for our fireplace installation and strongly advise others to look elsewhere for their fireplace needs."

"All Fuel saved the day! I took my stovepipe apart to clean it and did not realize that the top flange slips down the pipe. I thought that I had pushed the pipe up through the ceiling support box! Had a roofer out who assessed from topside and told me it looked good up there. I called around to other businesses and they “required” a tier 2 inspection for a cost of $359 and additional charge to come back out. All Fuel had me send photos and advised me that the pipe was fine and that I just needed to pull the end of the pipe upward to reconnect! Free of charge! They are reputable and honest and empathetic. I will use them for ANY AND ALL NEEDS! You can trust them. Thank you All Fuel!! Customer service 10 Star"

"Showed up at 9:40 for 9:40 appointment. Job took 30 min. 2 workers. Nathan answered all my questions about the job and related fireplace issues. Happy to report that he stated when he didn't know the answer in depth, but suggested what may be the source of effects. The job was done quickly, professionally and cleanly. Quoted a list of optional improvements (chimney cap, brick cleaning/seal) and repairs (cement flue cap replacement) that should be considered, but that they not a limitation to safe usage of the fireplace. I would hire again."

"I've worked with Evergreen since we purchased our home in 2020. They've done a multitude of projects for us, the most recent being installing an entirely new HVAC system (two units inside and out). They are on time, friendly, courteous, and very professional. They even put up with our rather high-strung little poodle. We had multiple companies bid our job, and we chose Evergreen both because we knew they would do a good job and stand behind their products. We also knew they would be great folks to have in our home doing work. It's never easy when contractors are in your living space, but they make it as pleasant as it can be. Thanks to Shaun and his team for doing such a great job for us, many times over!"

"Came in the same day. Fixed my fireplace. Nice and polite."

"They got the wok done efficiently in bad weather and for a fair price."

"This is the company to hire. First rate service. On time, both times. Matt explained everything that was needed, and why. Best A/C company."

"This company was such a pleasure to deal with. Rachael in the front office was very helpful. They were busy so I had to wait 3 weeks, but they were worth the wait. Ferando was on time and was very patient with my questions and he let me watch as he worked. He did a wonderful job."

"My husband and I love to have our first cup of coffee in the morning watching the wild birds eating suet outside the window while we sit in front of our toasty gas fireplace! When ours started having problems igniting in the morning, I called a trusted Heating company "Wilfert Heating and Air Conditioning" knowing he did not do gas fireplaces but figuring I could trust he would recommend someone as trustworthy as he. He gave me the name "Allen The Fireplace Guy". I called and made an appointment with Joanie. She was so friendly and knowledgeable. Allen came at the appointed time and carefully set about to investigate our problem. He was greeted by the roar of barking from our 3 rescue dogs and didn't blink! He came in and knew at once what the problem was. He fixed our furnace and cleaned and polished it up. When I looked at the fire, I felt like I had just cleaned a pair of dirty glasses and could see again. Beautiful Job! I said I wanted to have him start coming every year and he said if I called in May June or July there is a $70 discount! So I said ok this coming July I will call and make an appt for a maintenance check up. And here comes the best part....... He said No!! Wait until the following year! You wont need service that soon! ........ Now.... how honest is that!! I am so glad I never have to worry again about my fireplace! I can always count on Allen to be honest and always do a terrific job!! He should change his name to Allen The Honest FIreplace Guy!"