Get matched with top gas log pros in Troy, OH

"Not well. The young men who came were pleasant, but inexperienced. The job was to sweep AND inspect. They said it did not need sweeping (though we later found out it did) and they asked if we wanted an outside inspection as if it were an add-on. It was raining and I guess they did not want to get wet. They then were delayed sending us a quote and when we asked for one, it was nebulous and prohibitively expensive. Four quotes later we found a company that would do the work needed and not upsell us. We paid $250 effectively for nothing."

"They showed up as promised. Called when they were on their way. They were respectful of the yard and neighbors. They were slightly more expensive than another company we had out but decided to use them because of neighborhood referrals."

"Two men came in a truck at 4:00 pm. One climbed a ladder to the roof. He came back down, went to the truck to fill out the proposal. He came into the house with a handwritten proposal stating: "Patch cement chimney to save money and prevent a full rebuild. Seal all of the cracks in the crown. Waterproof entire chimney top to bottom. Chimney is in really bad shape. The bricks are deteriorating. I suggested doing all of the work to prevent needing a rebuild to save money and this will make it so no more water will be getting in their chimney anymore." The total price on the proposal was $6400 or $6000 if paid same day. He said they have a company who could finance it for us. My husband and I, unfortunately, decided to pay the $6000 with our check. I told them I want a legible copy of the handwritten proposal and pictures of the work they do. They assured us we could get all that by contacting their office. The two men took buckets from the truck and took them up on the roof. They came back down and washed their hands in our kitchen sink. By now it was getting dark and starting to rain. It must have been around 5:30 when they left the house. One man came back and asked to use the bathroom. I showed him the one in the basement. He came back up and they left. The following day I sent them a request for a legible bill and pictures. I received no reply."

"I called for a free estimate, Justin came promtly and inspected the chimey. He showed me pictures of the problems and spelled out all the options. I explained to him that my cellar has floode due the problems and was anxious to get the repairs done. Justin quoted a price that was fair and much lower then any other estimates. To my surprise he said that he could do the job that day. He kept sending me pictures as the work progressed so I knew exactlywhat he was doing. He was professional and honest about what needed to be done. I was more then pleased with him and the company. I highly recommend .Chimneys are us."

"Jason & Gabe came to our home to find the source of a leak and to provide an estimate for repair. They worked quickly & attentively to find the source of the leak and to offer a solution. They were thorough & professional and we were pleased with their service."

"One of the 2 employees from D&B arrived at my house and after I showed him where the leak was, he made the decision right then and there that my home warranty would not cover the costs. At this point, I had already paid $100 for the service call fee and wanted to know my options, including costs out of pocket. He said that he'd call me within 2 days after writing up a summary. A week went by and did not hear anything, but I did get an email informing me that my service request had been closed/resolved and that D&B was paid for their time. Needless to say, I was surprised b/c all they did was come to my house and spend less than 10 minutes. PLEASE DO NOT use these guys--even if your home warranty company uses them, request another company OR pay for a qualified plumber on your own. I do think that this company survives only by collecting service fees from individuals who work through their home warranty companies."